Edtech.com's Summary

PPL Services Corporation is hiring a Supervisor Instructional Design. The role supervises a team focused on developing instructional content and consults with internal stakeholders to diagnose performance issues and implement effective solutions to improve employee and procedural performance.

Highlights

Lead a team to investigate and diagnose work performance issues using techniques like task analysis, process mapping, and gap analysis.
Consult with subject matter experts and stakeholders to identify performance improvement solutions beyond training.
Manage development of instructional content including computer-based training, videos, and tutorials.
Oversee implementation, change management, and communication plans to ensure performance issue correction.
Evaluate solution effectiveness and facilitate organizational discussions about design solutions.
Develop and recommend strategic approaches for business unit programs aligned with business goals.
Possibility of assignment during Electric Utilities emergency and storm response roles.
Required qualifications include a Bachelor's Degree in education or related field, 5+ years relevant experience, and 2+ years of supervisory experience.
Preferred skills include proficiency in Microsoft Word, PowerPoint, and Excel, facilitation abilities, strategic communication, and influencing skills.
Ability to analyze data, lead change, and link business decisions to outcomes is essential.

Supervisor Instructional Design Full Description

Company Summary Statement : As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy — provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL’s companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.

Overview:

This position is a supervisory role in the Technical Development and Improvement organization and contributes to PPL EU success by (1) supervising the team responsible for Instructional Design and by (2) consulting with internal customers to diagnose work inefficiencies and design solutions to improve performance across PPL EU. This role consults with the business to oversee the diagnosis of issues from everyday common errors to process breakdowns, and to create solutions to enhance employee and procedural performance.

Responsibilities:

Essential Functions

Leads a team that engages with stakeholders and subject matter experts to investigate, research, and diagnose work performance issues using standard techniques (i.e. task analysis, process mapping, gap analysis).Consults with subject matter experts and stakeholders. Communicates issues that cannot be solved with Training solutions.
Identifies and suggests performance improvement solutions (i.e. process change, procedure need, training need, other barrier) including the scope of the solution to be used by the individual creating the content.
Supervises team responsible for developing instructional content, including computer-based training, videos, tutorials, courseware, etc. including managing priorities, making assignments, providing feedback, and managing their development
Ensures the successful development and execution of implementation plans, change management plans, and communication plans, with appropriate measures, to fully execute the performance issue correction.
Evaluates solution effectiveness and resolves unexpected obstacles, breakdowns in solutions, or unplanned resistance.
Facilitates meetings, feedback sessions, and organizational conversation about the design solution.
Develops and recommends strategic approach for business unit specific program(s) and delivers implementation recommendations that support achievement of business goals and strategy.
Evaluates and analyzes feedback and key metrics to measure the effectiveness of programs and processes in meeting business goals.
May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service.
This role may necessitate the need to work after-hours, outside of your normal schedule.
The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers.
Performs other duties as assigned
Complies with all policies and standards

Qualifications:
Required Education

Bachelor's Degree preferably in education, instructional design, organizational development, or similar field of study. Formal military or other instructional design training may be considered.
5+ years experience of relevant experience, including designing curriculum, performing technical training, managing learning programs, facilitation, performance consulting, and/or project management.
2+ years of supervisory or project management experience (i.e., experience leading and influencing people)
Ability to gather, analyze and interpret data used to measure results.
Skilled facilitator of process mapping.

Preferred Qualifications

• Experience in both technical training and professional development
• Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities.
• Recognizes potential problems before they become larger issues; solves problems effectively and follows-up on results.
• Leads self and team successfully through minor and major change.
• Communicates effectively cross-functionally, cross-culturally and cross-levels.
• Ability to effectively influence others.
• Enables open, constant and constructive dialogue between business functions and their broader organization
• Ability to navigate ambiguity.
• Carefully considers multiple factors before making decisions.
• Can link business decision to results, understands Return on Investment (ROI) of decisions/actions.
• Proficient in Microsoft Word, PowerPoint and Excel.

Original Job Description

Essential Functions

Leads a team that engages with stakeholders and subject matter experts to investigate, research, and diagnose work performance issues using standard techniques (i.e. task analysis, process mapping, gap analysis).Consults with subject matter experts and stakeholders. Communicates issues that cannot be solved with Training solutions.
Identifies and suggests performance improvement solutions (i.e. process change, procedure need, training need, other barrier) including the scope of the solution to be used by the individual creating the content.
Supervises team responsible for developing instructional content, including computer-based training, videos, tutorials, courseware, etc. including managing priorities, making assignments, providing feedback, and managing their development
Ensures the successful development and execution of implementation plans, change management plans, and communication plans, with appropriate measures, to fully execute the performance issue correction.
Evaluates solution effectiveness and resolves unexpected obstacles, breakdowns in solutions, or unplanned resistance.
Facilitates meetings, feedback sessions, and organizational conversation about the design solution.
Develops and recommends strategic approach for business unit specific program(s) and delivers implementation recommendations that support achievement of business goals and strategy.
Evaluates and analyzes feedback and key metrics to measure the effectiveness of programs and processes in meeting business goals.
May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service.
This role may necessitate the need to work after-hours, outside of your normal schedule.
The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers.
Performs other duties as assigned
Complies with all policies and standards

Qualifications:
Required Education

Bachelor's Degree preferably in education, instructional design, organizational development, or similar field of study. Formal military or other instructional design training may be considered.
5+ years experience of relevant experience, including designing curriculum, performing technical training, managing learning programs, facilitation, performance consulting, and/or project management.
2+ years of supervisory or project management experience (i.e., experience leading and influencing people)
Ability to gather, analyze and interpret data used to measure results.
Skilled facilitator of process mapping.

Preferred Qualifications

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Edtech.com's Summary

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