Supervisor, Student Services

The Transfer Operations Supervisor assists in all aspects of the student admission and record maintenance process.

· Assists in evaluations of academic transcripts, test scores, and other credentials.

· Prepares, verifies, and enters data into computerized student information systems.

· Manages student university records by performing clerical activities to maintain student files.

This employee helps supervise employees and processes by coordinating and overseeing work assignments in student service functions within the department. Ensures relevant policies, procedures and laws are implemented. Participates in the interview process as well as assesses, develops and provides training for new and existing employees. Supervises Area processes by coordinating and overseeing workflow. Responsible for the training of office staff in all area processes. Supervisors need to be proactive in responding or providing guidance when problems arise. This position has the authority to determine appropriate training needs and the ability to orchestrate multiple tasks simultaneously is essential. This employee will directly supervise a small team of part-time and seasonal evaluators.

The Transfer Operations Supervisor’s primary focus for support will be Transfer, Returning, and Second Bachelor student populations and projects tied to these application types. They may assist, however, with all application types and processing needs in the undergraduate operations area.

This supervisor will correspond with campus partners including students, parents, other on campus departments, etc. to answer questions relating to admission policy, submission and processing of related documentation, and connect students to on campus resources. This position does not include active recruitment of potential applicants.

The University of Utah offers excellent pay and benefits package which includes the following:

• Affordable Health Insurance from Day 1

• Sick and Vacation Pay Accrual

• Free Bus/Trax/FrontRunner pass

• University-funded Retirement Plan

• Life Insurance

• And more!

For more information, go to https://www.hr.utah.edu/benefits/

Supervises employees and processes including prioritizing daily work activities, evaluating outcomes and recommending changes in the area. Supervises Area staff and oversees scheduling of staff shifts. Organizes and delegates workload of area functions on a daily basis. Responsible for completing evaluation of application materials. Maintaining consistent contact/liaise with campus partners.

Organizes and conducts staff meetings. Responsible for training staff to assist in daily workload for the area. Responsible to maintain an up-to-date desk manual of all area processes to be used for training new staff and as a tool for current staff members. Prepares employee work schedules; discuss time-off requests with area manager for final approval.

Maintains documentation of work processes. Investigates and resolves computer input and processing errors.

Provides human resources activities by assisting in the selection of employees and evaluating performance.

Other duties as assigned.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Five years of experience in a related field, with two of those years working as a supervisor, or equivalency (one year of education can be substituted for two years of related work experience); knowledge of related trade or department specific equipment, systems and procedures. Demonstrated organizational, human relations and effective communication skills are also required. Some areas of assignment may require additional experience, specific licensures or registrations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description

Preference will be given to candidates familiar with the undergraduate admissions practices of the University of Utah

This position is not a remote position. Employee would be expected to work in the office. After 90 days of employment, however, hybrid remote opportunities may be available.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.


This position may require the successful completion of a criminal background check and/or drug screen.


The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.


Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.


Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.


To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.




Online reports may be submitted at https://oeo.utah.edu


https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.


As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.