Supervisor, Student Services

The U has seen increases in application numbers and incoming class size year-over-year with goals of continued growth. Additionally, the students and families we serve have varied questions, considerations, and needs as the U develops new academic programs, changes its scholarship structure, and recruits students from here in Utah, across the United States, and around the world. This has led to a higher need for customer support in the Residency for Tuition Purposes team with Admissions-Operations.

The Outreach and Communication Supervisor will serve as a member of the Residency leadership team alongside an Area Supervisor and the Residency Officer (team manager). This position supervises a small team of student clerks. All of this direct partnership and supervisory work is focused on improved communications across the board; improvements to how Residency communicates with the rest of the University of Utah, to how we communicate with clients.

This position works directly with students, parents and both campus and community partners (in addition to the supervisory role on the team), and they will utilize the broad array of communication tools available for our use in order to accomplish this goal, our phone system, our website, published materials and handouts, Zoom, Microsoft Teams and Outlook, Slate (email and SMS), as well as in-person presentations.

Participates with reviewing and interviewing applicants as needed in conjunction with the Residency Officer and Area Supervisor.

Handles escalated inquiry or customer service needs, from students, campus partners, and staff, in conjunction with the Residency Officer and Area Supervisor.

Five years of experience in a related field, with two of those years working as a supervisor, or equivalency (one year of education can be substituted for one year of related work experience); knowledge of related trade or department specific equipment, systems and procedures. Demonstrated organizational, human relations and effective communication skills are also required. Some areas of assignment may require additional experience, specific licensures or registrations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.


This position may require the successful completion of a criminal background check and/or drug screen.


The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.


Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.


Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.


To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.




Online reports may be submitted at https://oeo.utah.edu


https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.


As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.