Edtech.com's Summary

Universal Technical Institute is hiring a Support Services Advisor. The role involves advising and supporting students with academic, attendance, or personal issues while assisting with job search efforts and maintaining compliance with employment verification standards. The advisor also supports retention and completion efforts and provides backup support across Student Services as needed.

Highlights

Assist students and graduates with identifying local employment opportunities, resume creation, and job search follow-up.
Maintain strong employment rates by contacting unemployed students/graduates through phone, text, and social media.
Ensure ACCSC standards and state guidelines compliance by accurately collecting and recording employment records.
Follow up with graduates and employers to verify employment information timely and accurately.
High School diploma or GED required; some college preferred.
1-2 years customer service and high-volume phone or sales experience required; industry knowledge preferred.
Strong skills in customer service, communication, presentation, sales, planning, and organization.
Proficient in Word, Excel, PowerPoint, SharePoint, and Outlook.
Work environment is fully remote with up to 10% travel required.
Temporary employee position with pay range $22-$27 per hour.

Support Services Advisor Full Description

Support Services Advisor - Fully Remote

Job Locations

US-AZ-Phoenix Metro

Type TMP - Temporary Employee

Overview

Pay Range: $22-$27 per hour

Supports retention and completion efforts through advising and supporting students with any academic,
attendance or personal issues. Has extensive technical knowledge of each area of Student Services to
provide back up support as needed.

Responsibilities

Assists with identifying local employment opportunities, populating job boards, creating resumes, and contacting graduates to aid in their job search endeavors.
Ensures strong employment rates for active students and graduates by continually following up with unemployed students/graduates through a variety of different touch points including phone calls, text message and/or social media contacts, as well as utilizing the Employer Development Team to market students to employers who may not have job postings on the job board.
Ensures ACCSC standards as well as state guidelines, where applicable, are met by accurately collecting and recording students’ and graduates’ employment records.
Follows up with graduates and employers, as needed, to ensure employment verification information is submitted timely and documented accurately.
Other duties as assigned

Qualifications

Education / Experience

High School diploma or GED required, with some college courses (preferred)
1-2 years customer service experience (required)
1-2 years of high-volume phone or sales experience (required)
Industry knowledge (preferred)
Solid understanding of metrics driven environments with a proven record of meeting or exceeding defined metrics

Skills

Strong customer service skills
Strong interpersonal communication skills, both verbal and written
Ability to work in a fast-paced environment where deadlines and multi-tasking are essential
Strong presentation and sales skills
Strong planning and organizational skills
Independent ability to use good judgment, problem-solving, and decision-making skills
Proficient in computer software applications including Word, Excel, Power Point, SharePoint, and Outlook

Abilities

Must be able to lift, carry, push, or pull up to 5 pounds 5% or less of the workday
Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
Must be able to talk, see, hear, concentrate, think, learn, and reason for all of the workday
Must be able to sit and walk or otherwise move around for prolonged periods of time throughout the workday
Must be able to use a keyboard and do manual tasks for prolonged periods of time throughout the workday
Able and willing to:
Communicate, think, learn, and reason
Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
Safely ambulate and/or maneuver when on-site at Company locations
Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility

Work Environment

Fully Remote
Travel required up to 10% of the time

UTI is committed to providing reasonable accommodations to employees and applicants with disabilities as required by the Americans with Disabilities Act ("ADA"). If you are an applicant and feel you need a reasonable accommodation pursuant to the ADA, select this link in order to send your request to our Recruitment Coordinator. For California residents or positions based out of a California location: To comply with the California Consumer Privacy Act (CCPA), UTI has posted its California Employee Privacy Notice. You can view the Privacy Notice at here.

Universal Technical Institute is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, religious creed, national origin, ancestry, sex (including pregnancy, childbirth, and breastfeeding), age, veteran or military status, citizenship status, marital status, physical or mental disability, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, or any other legally protected characteristic recognized under applicable federal, state, or local law.

Original Job Description

Support Services Advisor - Fully Remote

Job Locations

US-AZ-Phoenix Metro

Type TMP - Temporary Employee

Overview

Pay Range: $22-$27 per hour

Responsibilities

Assists with identifying local employment opportunities, populating job boards, creating resumes, and contacting graduates to aid in their job search endeavors.
Ensures strong employment rates for active students and graduates by continually following up with unemployed students/graduates through a variety of different touch points including phone calls, text message and/or social media contacts, as well as utilizing the Employer Development Team to market students to employers who may not have job postings on the job board.
Ensures ACCSC standards as well as state guidelines, where applicable, are met by accurately collecting and recording students’ and graduates’ employment records.
Follows up with graduates and employers, as needed, to ensure employment verification information is submitted timely and documented accurately.
Other duties as assigned

Qualifications

Education / Experience

High School diploma or GED required, with some college courses (preferred)
1-2 years customer service experience (required)
1-2 years of high-volume phone or sales experience (required)
Industry knowledge (preferred)
Solid understanding of metrics driven environments with a proven record of meeting or exceeding defined metrics

Skills

Strong customer service skills
Strong interpersonal communication skills, both verbal and written
Ability to work in a fast-paced environment where deadlines and multi-tasking are essential
Strong presentation and sales skills
Strong planning and organizational skills
Independent ability to use good judgment, problem-solving, and decision-making skills
Proficient in computer software applications including Word, Excel, Power Point, SharePoint, and Outlook

Abilities

Must be able to lift, carry, push, or pull up to 5 pounds 5% or less of the workday
Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
Must be able to talk, see, hear, concentrate, think, learn, and reason for all of the workday
Must be able to sit and walk or otherwise move around for prolonged periods of time throughout the workday
Must be able to use a keyboard and do manual tasks for prolonged periods of time throughout the workday
Able and willing to:
Communicate, think, learn, and reason
Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
Safely ambulate and/or maneuver when on-site at Company locations
Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility

Work Environment

Fully Remote
Travel required up to 10% of the time

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Support Services Advisor

Edtech.com's Summary

Support Services Advisor Full Description

Support Services Advisor - Fully Remote

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