Kentucky Community & Technical College System
Support Specialist for FlexTrain
🇺🇸 Hybrid - Owensboro, KY
🕑 Temporary
💰 $20 per Hour
💻 Information Technology
🗓️ November 6th, 2025
Edtech.com's Summary
- Provide Help Desk support to learners and clients using the FlexTrain platform.
- Assist with Learning Management System setup, course enrollment, and troubleshooting.
- Track and collect training data including enrollment, completion, and satisfaction metrics.
- Generate reports to support program evaluation and decision-making.
- Coordinate with FlexTrain team members and instructors for program delivery.
- Experience with Learning Management Systems and proficiency in Microsoft Office (Excel, Word, Outlook) required.
- Associates degree in Information Technologies, Computer Science, or Business Administration plus 2 years relevant experience required; Bachelor’s degree and 4 years preferred.
- Strong technical, customer service, communication, organization, and problem-solving skills needed.
- Part-time, temporary position with flexible schedule Monday to Friday; some remote work may be possible.
- Compensation offered at $20.00 per hour.
Support Specialist for FlexTrain Full Description
Job Summary
Owensboro Community and Technical College’s Workforce Solutions team is seeking a part-time/temporary Support Specialist for FlexTrain to assist in delivering innovative computer-based training programs serving clients across Kentucky and throughout the United States. This position plays a vital role in providing outstanding customer service and technical support to business, industry, and educational partners. Schedule is flexible, Mon. – Fri. (some remote work may be possible).
Job Duties:
• Provide Help Desk support to learners and clients using OCTC’s FlexTrain platform.
• Assist with Learning Management System setup, course enrollment, and troubleshooting.
• Track and collect training data, including enrollment, completion, and satisfaction metrics.
• Generate regular reports and summaries to support program evaluation and decision-making.
• Coordinate with FlexTrain team members and instructors to ensure smooth program delivery.
Minimum Qualifications
:• Associates degree (Information Technologies, Computer Science, Business Administration) and two (2) years of relevant work experience or the equivalent.
Preferred Qualifications:
• Bachelor’s degree (Information Technologies, Computer Science, Business Administration) and four (4) years is preferred.
Additional Skills Requested:
• Strong technical and customer service skills.
• Experience with Learning Management Systems.
• Proficiency in Microsoft Office programs (Excel, Word, Outlook).
• Excellent communication, organization, and problem-solving abilities.
• Ability to work independently and as part of a collaborative team.
Employee Rights - Employee Polygraph Protection Act
Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.
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