New Mexico State University
Supv, Help Desk Rep
🇺🇸 Las Cruces, NM
🕑 Full-Time
💰 $44K - $55K
💻 Operations
🗓️ July 11th, 2025
Edtech.com's Summary
- Supervise daily help desk operations and team of student employees.
- Provide technical support, complex issue resolution, and training for information systems.
- Manage scheduling, account administration, password resets, and web domain services.
- Maintain and update the knowledge base system to support efficient service delivery.
- Lead projects assigned by supervisors to improve help desk functions.
- Use incident tracking software to ensure timely service follow-up and customer satisfaction.
- Require a Bachelor's degree in a related field and at least one year of related work experience.
- Develop and maintain effective relationships with university staff and community.
- Salary range: $43,908.80 to $54,885.74, commensurate with qualifications.
- Position classified as full-time, exempt, and reports to the IT Technology Support Center department.
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