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Rutgers University

System Support Manager

🇺🇸 Piscataway, NJ 🕑 Full-Time 💰 $124K - $190K 💻 Project Management 🗓️ April 13th, 2026

Edtech.com's Summary

Rutgers, The State University of New Jersey is hiring a System Support Manager for University Finance and Administration (UFA) University Procurement. The role manages day-to-day support, configuration, and operations of the Jaggaer procurement system, leads a staff team, coordinates system enhancements, and acts as the primary liaison among business, IT, and vendors to ensure system reliability and continuous improvements.

Highlights
  • Manage the Jaggaer Procurement System including performance, configuration, user access, patches, and Oracle integration.
  • Lead development and maintenance of workflows, business rules, reports, and system configuration.
  • Oversee testing and deployment of system patches for procurement and financial systems.
  • Drive initiatives to enhance procurement process efficiency and policy enforcement.
  • Manage help-desk ticket resolution and conduct system health assessments.
  • Lead and coach a team of employees and student workers for system support operations.
  • Utilize software tools including MS Office and JIRA for system management.
  • Required qualifications: Bachelor's degree or equivalent, 7 years supporting enterprise procurement systems, 5 years managing technical support teams.
  • Preferred experience with Jaggaer modules, higher education environments, operational procedure development, and strong analytical and communication skills.
  • Salary range: $124,377 to $190,290, with a comprehensive benefits package including medical, dental, retirement plans, and employee educational benefits.