System Support Manager

🇺🇸 Piscataway, NJ 🕑 Full-Time 💰 $124K - $190K 💻 Project Management 🗓️ April 13th, 2026

Edtech.com's Summary

Rutgers, The State University of New Jersey is hiring a System Support Manager for University Finance and Administration (UFA) University Procurement. The role manages day-to-day support, configuration, and operations of the Jaggaer procurement system, leads a staff team, coordinates system enhancements, and acts as the primary liaison among business, IT, and vendors to ensure system reliability and continuous improvements.

Highlights

Manage the Jaggaer Procurement System including performance, configuration, user access, patches, and Oracle integration.
Lead development and maintenance of workflows, business rules, reports, and system configuration.
Oversee testing and deployment of system patches for procurement and financial systems.
Drive initiatives to enhance procurement process efficiency and policy enforcement.
Manage help-desk ticket resolution and conduct system health assessments.
Lead and coach a team of employees and student workers for system support operations.
Utilize software tools including MS Office and JIRA for system management.
Required qualifications: Bachelor's degree or equivalent, 7 years supporting enterprise procurement systems, 5 years managing technical support teams.
Preferred experience with Jaggaer modules, higher education environments, operational procedure development, and strong analytical and communication skills.
Salary range: $124,377 to $190,290, with a comprehensive benefits package including medical, dental, retirement plans, and employee educational benefits.