Rutgers University logo

Rutgers University

System Support Manager

🇺🇸 Piscataway, NJ 🕑 Full-Time 💰 $124K - $190K 💻 Information Technology 🗓️ March 9th, 2026

Edtech.com's Summary

Rutgers University is hiring a System Support Manager for the UFA University Procurement department. The role coordinates day-to-day production support, configuration, and operational tasks of the Jaggaer procurement system, manages a team of employees and student workers, and acts as the primary liaison between business stakeholders, IT, and the Jaggaer vendor to ensure system performance, issue resolution, and continuous improvement.

Highlights
  • Manage procurement system (Jaggaer) including performance, configuration, user access, patches, upgrades, and Oracle Financial System integration.
  • Lead development and maintenance of system configurations, business rules, workflows, queues, forms, and reports.
  • Oversee testing and deployment of system patches for procurement and financial systems.
  • Drive initiatives to improve procurement operational processes and implement system enhancements.
  • Handle help-desk tickets related to system support ensuring timely responses.
  • Conduct system assessments and health checks to identify operational gaps and develop improvement plans.
  • Manage and coach a technical/system support team, fostering skill development and customer-focused support.
  • Required skills include knowledge of procurement systems, leadership, project frameworks (waterfall/agile), and ability to build partnerships.
  • Preferred experience includes Jaggaer modules, higher education environment, operational procedure development, and analytical skills.
  • Salary range: $124,377 to $190,290 annually, with competitive benefits including medical, dental, retirement plans, and other employee benefits.