System Support Manager

🇺🇸 Piscataway, NJ 🕑 Full-Time 💰 $124K - $190K 💻 Information Technology 🗓️ March 9th, 2026

Edtech.com's Summary

Rutgers University is hiring a System Support Manager for the UFA University Procurement department. The role coordinates day-to-day production support, configuration, and operational tasks of the Jaggaer procurement system, manages a team of employees and student workers, and acts as the primary liaison between business stakeholders, IT, and the Jaggaer vendor to ensure system performance, issue resolution, and continuous improvement.

Highlights

Manage procurement system (Jaggaer) including performance, configuration, user access, patches, upgrades, and Oracle Financial System integration.
Lead development and maintenance of system configurations, business rules, workflows, queues, forms, and reports.
Oversee testing and deployment of system patches for procurement and financial systems.
Drive initiatives to improve procurement operational processes and implement system enhancements.
Handle help-desk tickets related to system support ensuring timely responses.
Conduct system assessments and health checks to identify operational gaps and develop improvement plans.
Manage and coach a technical/system support team, fostering skill development and customer-focused support.
Required skills include knowledge of procurement systems, leadership, project frameworks (waterfall/agile), and ability to build partnerships.
Preferred experience includes Jaggaer modules, higher education environment, operational procedure development, and analytical skills.
Salary range: $124,377 to $190,290 annually, with competitive benefits including medical, dental, retirement plans, and other employee benefits.