Edtech.com's Summary

Adtalem Global Education is hiring a Systems Admin to coordinate all activities related to the institution's course management and CRM systems. The role involves working closely with business teams to translate processes into workflows, managing system configuration, troubleshooting application issues, generating training materials, and supporting multiple organizational brands.

Highlights

Coordinate administration and configuration of course management and CRM systems.
Collaborate with business teams to understand and translate business processes into application workflows.
Conduct implementation testing, generate training, and create documentation for users.
Write and execute database queries, automation scripts, and macros to meet business objectives.
Troubleshoot and resolve customer issues involving application use and configuration.
Manage multiple customer issues and ensure timely account creation.
Maintain interface documentation and integrate new products and features into existing systems.
Bachelor's Degree or comparable technical experience required; 1+ years in IT System Administration preferred.
Experience with Salesforce troubleshooting and business requirements gathering.
Expected salary range: $38,894.07 to $68,341.37 with comprehensive benefits including health insurance, 401k with employer match, and flexible time off.

Systems Admin Full Description

Company Description

About Walden University
Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. Walden offers more than 100 online degree and certificate programs, for students pursuing a bachelor’s, master’s, doctoral or certificate. Walden University has graduated more than 174,000 students and is accredited by the Higher Learning Commission.

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

Visit WaldenU.edu for more information, and follow on Twitter, Instagram, Facebook, Instagram and LinkedIn.

Job Description

Opportunity at a Glance
The position is responsible for coordinating all aspects related to the institution's course management and CRM systems ensuring all system administration activities are completed. Scope of work will be varied but will focus on supporting the multiple organizations utilizing the applications.

Responsibilities

Work closely with business teams to understand business processes and translate those processes into application workflows.
Assist with implementation testing and projects.
Generate and provide training and training documentation as needed for faculty, students, and help desk personnel.
Manage the development of knowledge base tools, processes, and workflows
Write and execute database queries and software automation scripts, macros, and testing applications as needed to fulfill business objectives
Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use, design and configuration.
Ensures that all accounts are created accurately and within a timely manner.
Manage multiple customer issues simultaneously. Responsible for ensuring all system configuration and administration are completed for multiple Adtalem Global Education brands.
Definition and creation of business rules
Incident monitoring and reporting
Data management and report creation
Assist with case audits
Write and execute database queries and software automation scripts, macros, and testing applications as needed to fulfill business objectives.
Integrate new products, categories, statuses, custom fields, standard responses etc., into existing structure.
Maintain interface documentation
Act as point of contact for business users
Work with product vendor to resolve application issues as needed.
Completes other duties as assigned.
Performs other duties as assigned.
Complies with all policies and standards.

Qualifications

Bachelor's Degree or comparable technical experience.
1+ years of IT System Administration experience.
Experience troubleshooting Salesforce related issues.
Experience gathering business requirements.
Excellent oral/written communications skills.
Ability to work in a team environment with multiple organizations.
Knowledge in Microsoft windows and Office products.
Ability to work independently in a fast-paced environment.
Working knowledge of web base technologies.

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $38894.07 and $68341.37. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

Health, dental, vision, life and disability insurance
401k Retirement Program + 6% employer match
Participation in Adtalem’s Flexible Time Off (FTO) Policy
12 Paid Holidays

For more information related to our benefits please visit: https://careers.adtalem.com/benefits.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation

Original Job Description

Company Description

Job Description

Work closely with business teams to understand business processes and translate those processes into application workflows.
Assist with implementation testing and projects.
Generate and provide training and training documentation as needed for faculty, students, and help desk personnel.
Manage the development of knowledge base tools, processes, and workflows
Write and execute database queries and software automation scripts, macros, and testing applications as needed to fulfill business objectives
Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use, design and configuration.
Ensures that all accounts are created accurately and within a timely manner.
Manage multiple customer issues simultaneously. Responsible for ensuring all system configuration and administration are completed for multiple Adtalem Global Education brands.
Definition and creation of business rules
Incident monitoring and reporting
Data management and report creation
Assist with case audits
Write and execute database queries and software automation scripts, macros, and testing applications as needed to fulfill business objectives.
Integrate new products, categories, statuses, custom fields, standard responses etc., into existing structure.
Maintain interface documentation
Act as point of contact for business users
Work with product vendor to resolve application issues as needed.
Completes other duties as assigned.
Performs other duties as assigned.
Complies with all policies and standards.

Qualifications

Bachelor's Degree or comparable technical experience.
1+ years of IT System Administration experience.
Experience troubleshooting Salesforce related issues.
Experience gathering business requirements.
Excellent oral/written communications skills.
Ability to work in a team environment with multiple organizations.
Knowledge in Microsoft windows and Office products.
Ability to work independently in a fast-paced environment.
Working knowledge of web base technologies.

Additional Information

Health, dental, vision, life and disability insurance
401k Retirement Program + 6% employer match
Participation in Adtalem’s Flexible Time Off (FTO) Policy
12 Paid Holidays

For more information related to our benefits please visit: https://careers.adtalem.com/benefits.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation

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Edtech.com's Summary

Systems Admin Full Description

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