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University of Dayton Research Institute
Systems Administrator
CISSP
DHCP
Edtech.com's Summary
University of Dayton Research Institute is hiring a Systems Administrator to support the Sustainment Technologies Transition team within UDRI’s Research Information Technology Office. The role diagnoses and resolves software application issues using best-in-class management and remote access tools, creates and manages user accounts, and documents access while ensuring compliance with security safeguards. It also supports UDRI’s cloud and virtual environments and escalates complex technical issues as needed.
Highlights
- Diagnoses and resolves software application issues using management platforms and remote access tools
- Creates user accounts and manages access for UDRI’s software applications
- Ensures compliance with security safeguards and documents system access
- Applies logical troubleshooting methodologies to resolve or escalate helpdesk tickets
- Supports management of Cloud and virtual environments
- Troubleshoots computer hardware issues as needed
- Requires a bachelor’s degree and three years of experience, or an associate’s degree and five years of experience
- Must obtain and maintain a Secret security clearance and pass a Tier One investigation
- Limited to U.S. citizens due to federal research contract requirements
- Prefers familiarity with DNS, DHCP, and Microsoft Active Directory infrastructure support
- Values Security+ or CISSP certification, or the ability to earn one within a year of employment
- Reads and interprets technical manuals, procedural documentation, and OEM guides
Systems Administrator Full Description
Power Research. Secure Systems. Make an Impact. UDRI invites qualified applicants to apply for our Systems Administrator opening!
About This Role
The Systems Administrator is part of the Research Information Technology Office and provides technical support and excellent service to the Sustainment Technologies Transition. The System Administrator provides system administration support to UDRI’s software applications and other program IT needs. Focused primarily on software applications, this role begins the process of characterizing and diagnosing customer problems by collecting information via direct questioning and utilizing a variety of best-in-class management platforms and remote access tools. Next, they apply logical troubleshooting methodologies along with IT knowledge, experience, and practical abilities to resolve the ticket or escalate as appropriate. This position supports the Research Institute’s software applications by creating user accounts, researching and resolving customer questions and issues, ensuring compliance with security safeguards, and documenting access.
Minimum Qualifications
- Bachelor of Science degree in relevant field plus three years of experience OR an associate’s degree plus 5 years of experience.
- Knowledge of IT industry best practices and software administration support.
- Experience providing excellent customer support and strong communication skills.
- Familiarity with managing Cloud and virtual environments.
- Familiarity with troubleshooting computer hardware issues.
- Ability to read, write, and understand technical manuals, procedural documentation, and original equipment manufacturer guides.
- Based on the nature of this work, must be able to obtain and maintain a Secret security clearance and successfully complete a Tier one (T1) investigation.
- Due to the requirements of our research contracts with the U.S. federal government, candidates for this position must be a U.S. citizen and be able to obtain and maintain a security clearance.
Preferred Qualifications
While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following:
- Demonstrated familiarity with one or more of the following infrastructure support services: DNS, DHCP, Microsoft Active Directory.
- Ability to promote cooperation and commitment within a diverse team to achieve goals and deliverables.
- Ability to recover or rebuild client site systems, and applications (reverse engineer).
- Demonstrated experience successfully and concurrently managing multiple projects.
- Active Security+, or CISSP certification or the ability to obtain one within one year of employment.
Special Instructions to Applicants
To apply please submit a cover letter addressing each minimum qualification and any applicable preferred qualifications that you meet.
Closing Statement
Informed by its Catholic and Marianist mission, the University is committed to the dignity of every human being. Informed by this commitment, we seek to increase diversity in all of its forms, achieve fair outcomes, and model inclusion across our campus community. The University is committed to policies of affirmative action designed to increase the employment opportunities of individuals with disabilities and protected veterans in compliance with the Rehabilitation Act of 1973 and Vietnam Era Veterans’ Readjustment Assistance Act of 1973.
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