Troy University
Systems Administrator
🇺🇸 Troy, AL
🕑 Full-Time
💰 TBD
💻 Information Technology
🗓️ June 4th, 2025
Blackboard
Edtech.com's Summary
Troy University is hiring a Systems Administrator. This role involves managing technology operations including various identification, access, security, meal plan, and POS systems. Responsibilities also include daily monitoring of system hardware, troubleshooting issues, performing security checks, managing user accounts, and supporting end-user email software.
Highlights
- Coordinate technology operations for various campus systems.
- Perform daily system and security monitoring.
- Handle user account management requests.
- Provide end-user support and troubleshoot technical issues.
- Maintain technical knowledge and attend workshops.
- Bachelor’s degree in IT or 3 years related experience required.
- Experience in helpdesk or customer service preferred.
- On-call responsibilities 24/7.
Systems Administrator Full Description
Systems Administrator
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.
Posting Number | SF2334P
Position Title | Systems Administrator
Position Type | Professional/Salaried
Department | Information Technology - Troy
Division | Financial Affairs and Online Education
Campus | Troy
Work Status | Full-Time (FT)
Temporary | No
Location | Troy - T01
Job Summary
The Systems Administrator position in Information Technology is responsible for coordinating the technology operations that include identification card systems, access systems, security systems, meal plan systems, campus laundry systems, student print control systems and other POS systems. In addition to the following:
1. Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
2. Perform daily system monitoring, verifying the integrity and availability of all hardware (virtual and onsite), server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups and data exchanges.
3. Perform regular security monitoring to identify any possible intrusions.
4. Create, change, and delete user accounts per request.
5. Provide support per request from various constituencies. Investigate and troubleshoot issues.
6. Maintain operational, configuration, or other procedures.
7. Perform periodic performance reporting to support capacity planning.
8. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
9. Position is on call 24 × 7.
10. Other duties as assigned.
Minimum Qualifications
1. Bachelor’s degree in Information Technology related field, such as CS, IS, or MIS, OR a minimum of 3 years of related work experience
2. Helpdesk or customer service experience
3. Experience working with and providing support to end-users
4. Technical experience with configuring and supporting end-user email software, including mobile devices
5. Experience troubleshooting complex technical issues and working with professional support engineers
Preferred Qualifications
1. Experience working in a helpdesk environment
2. Experience with Blackboard Transact or other POS systems
Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? Driving may be necessary but is not a primary responsibility
Work Hours
- Standard office hours
- Some flexibility in work schedule is required, including occasional work during evenings and weekends
- Ability to travel on a limited basis
List any hazardous conditions or physical demands required by this position | N/A
Does this position have supervisory responsibility? | Yes
Posting Date | 06/03/2025
Closing Date |
Open Until Filled | Yes
Special Instructions to Applicants |
Quick Link | https://www.troyuniversityjobs.com/postings/41526
Position Title | Systems Administrator
Position Type | Professional/Salaried
Department | Information Technology - Troy
Division | Financial Affairs and Online Education
Campus | Troy
Work Status | Full-Time (FT)
Temporary | No
Location | Troy - T01
Job Summary
The Systems Administrator position in Information Technology is responsible for coordinating the technology operations that include identification card systems, access systems, security systems, meal plan systems, campus laundry systems, student print control systems and other POS systems. In addition to the following:
1. Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
2. Perform daily system monitoring, verifying the integrity and availability of all hardware (virtual and onsite), server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups and data exchanges.
3. Perform regular security monitoring to identify any possible intrusions.
4. Create, change, and delete user accounts per request.
5. Provide support per request from various constituencies. Investigate and troubleshoot issues.
6. Maintain operational, configuration, or other procedures.
7. Perform periodic performance reporting to support capacity planning.
8. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
9. Position is on call 24 × 7.
10. Other duties as assigned.
Minimum Qualifications
1. Bachelor’s degree in Information Technology related field, such as CS, IS, or MIS, OR a minimum of 3 years of related work experience
2. Helpdesk or customer service experience
3. Experience working with and providing support to end-users
4. Technical experience with configuring and supporting end-user email software, including mobile devices
5. Experience troubleshooting complex technical issues and working with professional support engineers
Preferred Qualifications
1. Experience working in a helpdesk environment
2. Experience with Blackboard Transact or other POS systems
Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? Driving may be necessary but is not a primary responsibility
Work Hours
- Standard office hours
- Some flexibility in work schedule is required, including occasional work during evenings and weekends
- Ability to travel on a limited basis
List any hazardous conditions or physical demands required by this position | N/A
Does this position have supervisory responsibility? | Yes
Posting Date | 06/03/2025
Closing Date |
Open Until Filled | Yes
Special Instructions to Applicants |
Quick Link | https://www.troyuniversityjobs.com/postings/41526
Reference Letters
Reference Letters
Solicit References Through the System? | No
Last Day a Reference Provider Can Submit Reference |
Applicant Special Instructions
Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact jobs@troy.edu.
Last Day a Reference Provider Can Submit Reference |
Applicant Special Instructions
Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact jobs@troy.edu.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- Troy University employment website (www.troyuniversityjobs.com)
- Chronicle of Higher Education
- Higher Ed Jobs
- Social Media website
- Indeed
- Other employment website (please specify below)
- Employee Referral (please specify below)
- Local newspaper (please specify below)
- Professional journal (please specify below)
- Other source (please specify below)
- Please specify:
(Open Ended Question) - * Regarding your current employment status, please select one of the following:
- Not a current Troy University employee
- Current part-time Troy employee (including adjunct faculty)
- Current full-time Troy employee - initial appraisal period complete
- Current full-time Troy employee - still within initial appraisal period (six months for new employees and three months for promoted employees)
- * Do you have a Bachelor’s degree in an Information Technology related field, such as CS, IS, or MIS, OR a minimum of three years of related work experience?
- Yes
- No
- * Do you have helpdesk or customer service experience, experience working with and providing support to end-users, technical experience with configuring and supporting end-user email software, including mobile devices, and experience troubleshooting complex technical issues and working with professional support engineers?
- Yes
- No
Applicant Documents
Required Documents
- Resume
- Cover Letter
- List of References
Optional Documents
- Unofficial Transcript 1
- Letter of Reference 1
- Employment is contingent upon a satisfactory background check.
- Troy University is an Equal Employment Opportunity and Affirmative Action employer.
- Troy University participates in eVerify.
- Troy University is an Equal Employment Opportunity and Affirmative Action employer.
- Troy University participates in eVerify.
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