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Cleveland State University
Systems Administrator, University Advancement
CRM
SQL
Edtech.com's Summary
Cleveland State University is hiring a Systems Administrator to manage and support the Customer Relationship Management (CRM) software, Slate. The role involves system maintenance, troubleshooting, providing training, developing reports, and collaborating with Advancement to establish policies and procedures for CRM data usage.
Highlights
- Perform technical and data support functions for the CRM software Slate.
- Provide system maintenance, troubleshooting, technical support, and training.
- Maintain technical documentation for the CRM system and related technologies.
- Develop reports and enhance reporting capabilities for stakeholders.
- Collaborate with Advancement to implement policies and procedures regarding CRM data.
- Require proficiency in SQL, HTML, CSS, and Microsoft Office Suite including Word, Excel, Access, Outlook, Teams, and PowerPoint.
- Must have a bachelor's degree in information technology, computer science, information management, or a related field and four years of CRM-related experience.
- Preferred qualifications include a master’s degree, experience with advancement CRM, knowledge of higher education information requirements, project leadership, and ERP system experience (e.g., PeopleSoft).
- Strong analytical, programming, organizational, and communication skills are required.
- Full-time position within the Advancement Services department, working a typical Monday through Friday schedule.
Systems Administrator, University Advancement Full Description
Systems Administrator, University Advancement
Posting Details
Business Title | Systems Administrator, University Advancement
Posting Category | Administrative Support/Clerical
Salary Grade | 05T
Salary Plan | Professional Staff - SEIU
Hiring Range /Pay Rate |
Department | Advancement Services
Department Description |
Position Location | Main Campus
FTE | 1.0
Job Summary | Performs a variety of technical and data support functions for the Customer Relationship Management (CRM) software i.e., Slate to facilitate access and use of the system. Provides system maintenance, troubleshooting, technical support, and training. Maintains the technical documentation of the CRM system and related technologies. Develops reports and improves reporting capabilities for stakeholders. Works collaboratively with Advancement to develop, establish, and implement policies and procedures for utilization of CRM system data. Performs other functionally related duties as assigned.
Minimum Qualifications | Bachelor’s degree preferably in information technology, computer science, information management or related field.Four (4) years of work experience with CRM systems or related systems. Experience needs to include Structured Query Language (SQL), Hyper Text Markup Language (HTML) and Cascading Stylesheets (CSS).
Preferred Qualifications | Master’s degree in information technology, computer science, information management or related field.Previous experience with advancement CRM.Working knowledge of institutional information requirements in a higher education setting.Project leadership experience in information systems.Experience working with an enterprise resource planning (ERP) system, i.e., PeopleSoft.
Knowledge, Skills, and Abilities (KSAs) | Ability to analyze and debug basic computer-related problems.Working knowledge of multi-domain systems and enterprise-wide information systems.Effective written and verbal communication skills, organizational skills, and decision-making abilities.Ability to work effectively with a wide range of constituencies in a diverse community and communicate well with people in a team environment.Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, Teams and PowerPoint.Ability to effectively plan and coordinate, establish and maintain effective working relationships and prioritize workloads based on available resources.Excellent analytical and programming skills.
Requisition Number | PT0703912S
Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting |
Special Instructions to Applicants |
Applicant Instructions | Offer of employment is contingent on satisfactory completion of the University’s verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check.
Applications will be exclusively accepted online at http://www.csuohio.edu/offices/hrd/employment.html. Mailed or emailed application materials will not be accepted.
Hours per week | 40
Work Schedule | Typically Monday- Friday, usually 8:00am- 5:00 pm.
Advertising Copy |
Full Time/Part Time | Full Time
Posted Date | 07/16/2026
Close Date/Application Deadline |
Open Until Filled | No
Review Begins | 07/23/2026
Tentative Start Date |
Posting Category | Administrative Support/Clerical
Salary Grade | 05T
Salary Plan | Professional Staff - SEIU
Hiring Range /Pay Rate |
Department | Advancement Services
Department Description |
Position Location | Main Campus
FTE | 1.0
Job Summary | Performs a variety of technical and data support functions for the Customer Relationship Management (CRM) software i.e., Slate to facilitate access and use of the system. Provides system maintenance, troubleshooting, technical support, and training. Maintains the technical documentation of the CRM system and related technologies. Develops reports and improves reporting capabilities for stakeholders. Works collaboratively with Advancement to develop, establish, and implement policies and procedures for utilization of CRM system data. Performs other functionally related duties as assigned.
Minimum Qualifications | Bachelor’s degree preferably in information technology, computer science, information management or related field.Four (4) years of work experience with CRM systems or related systems. Experience needs to include Structured Query Language (SQL), Hyper Text Markup Language (HTML) and Cascading Stylesheets (CSS).
Preferred Qualifications | Master’s degree in information technology, computer science, information management or related field.Previous experience with advancement CRM.Working knowledge of institutional information requirements in a higher education setting.Project leadership experience in information systems.Experience working with an enterprise resource planning (ERP) system, i.e., PeopleSoft.
Knowledge, Skills, and Abilities (KSAs) | Ability to analyze and debug basic computer-related problems.Working knowledge of multi-domain systems and enterprise-wide information systems.Effective written and verbal communication skills, organizational skills, and decision-making abilities.Ability to work effectively with a wide range of constituencies in a diverse community and communicate well with people in a team environment.Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, Teams and PowerPoint.Ability to effectively plan and coordinate, establish and maintain effective working relationships and prioritize workloads based on available resources.Excellent analytical and programming skills.
Requisition Number | PT0703912S
Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting |
Special Instructions to Applicants |
Applicant Instructions | Offer of employment is contingent on satisfactory completion of the University’s verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check.
Applications will be exclusively accepted online at http://www.csuohio.edu/offices/hrd/employment.html. Mailed or emailed application materials will not be accepted.
Hours per week | 40
Work Schedule | Typically Monday- Friday, usually 8:00am- 5:00 pm.
Advertising Copy |
Full Time/Part Time | Full Time
Posted Date | 07/16/2026
Close Date/Application Deadline |
Open Until Filled | No
Review Begins | 07/23/2026
Tentative Start Date |
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Are you a current, internal SEIU applicant/team member?
- Yes
- No
- * Do you have Four (4) years of work experience with CRM systems or related systems. Experience needs to include Structured Query Language (SQL), Hyper Text Markup Language (HTML) and Cascading Stylesheets (CSS)?
- Yes
- No
- * Do you have a Bachelor’s degree preferably in information technology, computer science, information management or related field?
- Yes
- No
- * How did you hear about this employment opportunity?
- Public Job Posting
- Internal Job Posting
- Agency Referral
- Advertisement/Publication
- Personal Referral
- CSU Website
- Other
- If you selected 'Public Job Posting" or "Other" please provide source.
(Open Ended Question) - * Do you require any type of accommodation, should you be invited to campus for further screening? Please contact CSU at (216) 687-3636 if you need accommodation.
- Yes
- No
- * Are you able to perform the essential functions of this position with or without reasonable accommodation?
- Yes
- No
Application Documents
Required Documents
- Resume
Optional Documents
- Cover Letter/Letter of Application
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