Edtech.com's Summary

Paradigm is hiring a Systems Education Specialist. The role involves designing and delivering systems training that enhances workforce readiness and supports clinical and operational performance. The specialist develops clear, user-focused learning materials, facilitates virtual training sessions, and collaborates cross-functionally to ensure consistent understanding and effective use of Paradigm’s systems.

Highlights

Design and deliver training for new hires, existing staff, and clinical teams.
Develop workflow-aligned training content including job aids, documentation, and e-learning modules.
Use LMS platforms, instructional design tools, and virtual webinar technologies.
Analyze clinical workflows and translate complex system concepts into clear instructions.
Serve as a systems subject matter expert and partner with IT, Operations, and Technical Writing teams.
Participate in user acceptance testing (UAT) and pilot testing for system rollouts.
Evaluate training effectiveness through feedback and performance data.
Preferred bachelor's degree or equivalent learning and development experience.
Advanced skills in Microsoft Office suite (Word, Outlook, PowerPoint, Excel, Teams) and internet applications.
Work independently and collaboratively with up to 25% travel required.

Systems Education Specialist Full Description

Systems Education Specialist

Req #1714

United States

Job Description

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.

We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work®, and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive.

Watch this short video for a brief introduction to Paradigm.

Paradigm is seeking a remote Systems Education Specialist to work Monday - Friday, 8 AM to 5 PM. The Systems Education Specialist designs and delivers impactful systems training that strengthens workforce readiness and supports clinical and operational performance. This role plays a key part in ensuring employees have the skills, confidence, and understanding needed to effectively use Paradigm’s systems and workflows. By creating clear, user‑focused learning materials and delivering engaging training experiences, the Systems Education Specialist promotes accurate and efficient system use, supports technology adoption, and ensures consistent understanding of critical workflows across the organization.

Responsibilities:

Training Delivery
- Deliver systems training to new hires, existing staff, and clinical team members.
- Facilitate virtual, instructor‑led training sessions that connect system workflows to real‑world clinical and operational practices.
- Integrate systems education and hands‑on learning activities into onboarding programs to support operational readiness.
Content Development
- Develop workflow‑aligned training materials, including job aids, process documentation, checklists, and e‑learning modules.
- Ensure all training content reflects standardized procedures and current system functionality.
- Collaborate with Clinical Education, Learning and Development teams, and subject matter experts to align materials with role‑specific competencies.
Workflow and Technical Analysis
- Analyze clinical workflows, business processes, and system requirements to inform training design.
- Translate complex system concepts into clear, step‑by‑step instructions for diverse audiences.
- Create realistic exercises and scenarios that support hands‑on, applied learning.
- Maintain training environments that accurately reflect production workflows and system updates.
Systems Expertise and Cross‑Functional Collaboration
- Serve as a systems subject matter expert for platforms used by clinical and operational teams.
- Identify trends in user questions and recommend process or training improvements.
- Partner with IT, Operations, and Technical Writing teams to assess training needs related to system updates or new initiatives.
- Participate in UAT and pilot testing to evaluate training impacts and support successful system rollouts.
Quality and Continuous Improvement
- Evaluate training effectiveness using learner feedback and performance data.
- Recommend improvements to workflows and training materials to enhance usability and consistency.
- Maintain version control and ensure all training content remains accurate, current, and accessible.

Qualifications:

Education: Bachelor’s degree from an accredited educational institution preferred; applicable learning and development experience may be substitute for this requirement.
Experience: delivering systems, technical, or workflow training in a preferred professional environment preferred.
Experience using LMS platforms, instructional design tools, and virtual learning/webinar technologies preferred.
Computer Literacy – Advanced skills with Microsoft Word, Outlook, PowerPoint, Excel, Teams, and Internet-based applications.
Language Skills – Excellent verbal and written communication skills, with the ability to simplify complex information, facilitate effectively, resolve conflicts, and offer creative, practical solutions.
Reasoning Ability - Ability to learn new processes quickly. Ability to analyze workflow and make recommendations for changing processes (e.g., simplifying) as appropriate.
Excellent time management skills and the ability to prioritize work are essential.
Work is generally independent and virtually collaborative in nature.
Able to travel as needed (<25%).

Paradigm Benefits:

Health and wellness– We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).
Financial incentives – Paradigm’s financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions.
Vacation - We believe strongly that work-life balance is good for you and for our company. Our paid time off and personal holiday programs give you the flexibility you need to live your life to the fullest.
Volunteer time– We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year.
Learning and development: One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program.

Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.

Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Leave Management at leave.management@paradigmcorp.com.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

As a contractor with the State of Wisconsin, Paradigm complies with Wisconsin Contract Compliance Law (§16.765). Poster link: Contract Compliance Law Poster

Original Job Description

Systems Education Specialist

Req #1714

United States

Job Description

Watch this short video for a brief introduction to Paradigm.

Responsibilities:

Training Delivery
- Deliver systems training to new hires, existing staff, and clinical team members.
- Facilitate virtual, instructor‑led training sessions that connect system workflows to real‑world clinical and operational practices.
- Integrate systems education and hands‑on learning activities into onboarding programs to support operational readiness.
Content Development
- Develop workflow‑aligned training materials, including job aids, process documentation, checklists, and e‑learning modules.
- Ensure all training content reflects standardized procedures and current system functionality.
- Collaborate with Clinical Education, Learning and Development teams, and subject matter experts to align materials with role‑specific competencies.
Workflow and Technical Analysis
- Analyze clinical workflows, business processes, and system requirements to inform training design.
- Translate complex system concepts into clear, step‑by‑step instructions for diverse audiences.
- Create realistic exercises and scenarios that support hands‑on, applied learning.
- Maintain training environments that accurately reflect production workflows and system updates.
Systems Expertise and Cross‑Functional Collaboration
- Serve as a systems subject matter expert for platforms used by clinical and operational teams.
- Identify trends in user questions and recommend process or training improvements.
- Partner with IT, Operations, and Technical Writing teams to assess training needs related to system updates or new initiatives.
- Participate in UAT and pilot testing to evaluate training impacts and support successful system rollouts.
Quality and Continuous Improvement
- Evaluate training effectiveness using learner feedback and performance data.
- Recommend improvements to workflows and training materials to enhance usability and consistency.
- Maintain version control and ensure all training content remains accurate, current, and accessible.

Qualifications:

Education: Bachelor’s degree from an accredited educational institution preferred; applicable learning and development experience may be substitute for this requirement.
Experience: delivering systems, technical, or workflow training in a preferred professional environment preferred.
Experience using LMS platforms, instructional design tools, and virtual learning/webinar technologies preferred.
Computer Literacy – Advanced skills with Microsoft Word, Outlook, PowerPoint, Excel, Teams, and Internet-based applications.
Language Skills – Excellent verbal and written communication skills, with the ability to simplify complex information, facilitate effectively, resolve conflicts, and offer creative, practical solutions.
Reasoning Ability - Ability to learn new processes quickly. Ability to analyze workflow and make recommendations for changing processes (e.g., simplifying) as appropriate.
Excellent time management skills and the ability to prioritize work are essential.
Work is generally independent and virtually collaborative in nature.
Able to travel as needed (<25%).

Paradigm Benefits:

Health and wellness– We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).
Financial incentives – Paradigm’s financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions.
Vacation - We believe strongly that work-life balance is good for you and for our company. Our paid time off and personal holiday programs give you the flexibility you need to live your life to the fullest.
Volunteer time– We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year.
Learning and development: One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program.

As a contractor with the State of Wisconsin, Paradigm complies with Wisconsin Contract Compliance Law (§16.765). Poster link: Contract Compliance Law Poster

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Edtech.com's Summary

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