Edtech.com's Summary

WGU is hiring a Systems Engineer responsible for administering the salesforce.com environment, providing user access and training, and maintaining Salesforce customizations under management supervision. The role involves supporting collaborative technologies like Microsoft Office 365 and Google G Suite, contributing to enterprise migrations, and partnering with various teams to develop technical roadmaps and solutions.

Highlights

Administers and supports Microsoft Office 365, Google G Suite, and collaboration technologies.
Assists in enterprise migrations and supports Active Directory.
Collaborates with Product, Infrastructure, and Operations teams on platform requirements and roadmaps.
Participates in technical discussions and vendor relationship management.
Mentors junior Systems Engineers.
Requires knowledge of Microsoft systems including Azure, Windows Server, SCCM, and advanced PowerShell scripting.
Minimum qualifications include a Bachelor's in Computer Science or equivalent experience plus 2 years of mid-level enterprise IT administration.
Preferred certifications and skills include Microsoft Certified Professional and experience with Exchange, SharePoint Online, Teams, Power Platforms, Azure AD Connect, and authentication mechanisms.
Salary range from $72,000 to $108,000 based on skills and experience.
Eligible for comprehensive benefits including bonuses, medical and dental insurance, retirement plans, flexible paid time off, and parental leave.

Systems Engineer Full Description

Systems Engineer

Salt Lake City Office

Full time

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Technical 403Pay Range: $72,000.00 - $108,000.00

Job Description

Job Summary

The System Administrator reports to the Manager of Salesforce Administration. The primary focus of this position is to administer the salesforce.com environment ensuring users have access and training. The position will also assist in maintaining the customization portion of salesforce.com. An associate will have an understanding of basic Salesforce standardize tasks and will apply them in under close supervision of management.

Job Duties

Supports and maintains the productivity experience (messaging & collaboration technologies) solutions anchored on but not limited to the Microsoft Office 365 (O365) and Google G Suite platforms.
Contributes to O365 and Exchange Online enterprise migrations.
Supports Active Directory.
Partners with Product teams to identify platform capability/functional business requirements.
Partners with Infrastructure and Operations peers to develop short and long-term roadmaps.
Contributes to technical discussions with stakeholders that drive decisions and implementation plans.
Contributes to the engineering area with effective agile delivery processes and service metrics.
Participates in vendor relationship management across collaboration products.
Provides mentoring to less experienced Associate Systems Engineers.
May be required to work occasional evenings and weekend hours to support production releases and resolve system issues.
Performs other job-related duties as assigned.

KSAs

Ability to multi-task effectively under a deadline
Broad knowledge of other Microsoft systems infrastructure products, such as Azure and Windows Server, SCCM
Advanced scripting, development, and PowerShell skills
Ability to develop solutions and processes for cost efficient service delivery
Ability to complete work independently and receive general guidance on new projects
Excellent customer service skills
Ability to work in a complex, dynamic team environment with minimal supervision and possesses good organizational skills
Ability to communicate with individuals at all levels in the company and with various business contacts outside of the company in an articulate, professional manner.
Ability to organize, prioritize, and handle multiple assignments daily
Ability to work flexible hours
Experience providing user guidance, documentation, and consultation
Excellent written, oral, interpersonal, and presentational skills
Excellent analytical and problem-solving abilities
Experience working in a team-oriented, collaborative environment
Working knowledge of authentication mechanisms

Minimum Qualifications

Bachelor's Degree in Computer Science or a related field - in lieu of education, 4+ years of experience in a relatively similar learning/professional capacity will be accepted
2 years of mid-level (Tier 2 or 3) administration and engineering experience in an enterprise IT environment, having performed operational and break/fix activity
Experience as an M/O365 Administrator
Experience with the design and implementation of IT projects and major efforts, to include documentation, communication, and coordination of all components
Experience with coordinating customer support (Tier 1 or 2) personnel with O365 related incidents and tasks
Experience in coordination and escalation of Microsoft support and ability to coordinate with first- and third-party software vendors as needed for resolution of business-impacting problems.
Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Preferred Qualifications

Microsoft Certified Professional
Experience with Microsoft Exchange, including 2016 and Online versions
Experience with SharePoint Online, with expertise implementing and supporting OneDrive for Business
Experience with Microsoft Teams for Business Online
Experience with Microsoft Power Platforms, including Power BI, Power Apps, Power Automate, Power Virtual Assistant
Experience with web-based Office Online applications
Experience with Active Directory Federation Services
Experience with Azure AD Connect
Understanding of legacy authentication technologies

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

Original Job Description

Systems Engineer

Salt Lake City Office

Full time

Job Description

Job Summary

Job Duties

Supports and maintains the productivity experience (messaging & collaboration technologies) solutions anchored on but not limited to the Microsoft Office 365 (O365) and Google G Suite platforms.
Contributes to O365 and Exchange Online enterprise migrations.
Supports Active Directory.
Partners with Product teams to identify platform capability/functional business requirements.
Partners with Infrastructure and Operations peers to develop short and long-term roadmaps.
Contributes to technical discussions with stakeholders that drive decisions and implementation plans.
Contributes to the engineering area with effective agile delivery processes and service metrics.
Participates in vendor relationship management across collaboration products.
Provides mentoring to less experienced Associate Systems Engineers.
May be required to work occasional evenings and weekend hours to support production releases and resolve system issues.
Performs other job-related duties as assigned.

KSAs

Ability to multi-task effectively under a deadline
Broad knowledge of other Microsoft systems infrastructure products, such as Azure and Windows Server, SCCM
Advanced scripting, development, and PowerShell skills
Ability to develop solutions and processes for cost efficient service delivery
Ability to complete work independently and receive general guidance on new projects
Excellent customer service skills
Ability to work in a complex, dynamic team environment with minimal supervision and possesses good organizational skills
Ability to communicate with individuals at all levels in the company and with various business contacts outside of the company in an articulate, professional manner.
Ability to organize, prioritize, and handle multiple assignments daily
Ability to work flexible hours
Experience providing user guidance, documentation, and consultation
Excellent written, oral, interpersonal, and presentational skills
Excellent analytical and problem-solving abilities
Experience working in a team-oriented, collaborative environment
Working knowledge of authentication mechanisms

Minimum Qualifications

Bachelor's Degree in Computer Science or a related field - in lieu of education, 4+ years of experience in a relatively similar learning/professional capacity will be accepted
2 years of mid-level (Tier 2 or 3) administration and engineering experience in an enterprise IT environment, having performed operational and break/fix activity
Experience as an M/O365 Administrator
Experience with the design and implementation of IT projects and major efforts, to include documentation, communication, and coordination of all components
Experience with coordinating customer support (Tier 1 or 2) personnel with O365 related incidents and tasks
Experience in coordination and escalation of Microsoft support and ability to coordinate with first- and third-party software vendors as needed for resolution of business-impacting problems.
Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Preferred Qualifications

Microsoft Certified Professional
Experience with Microsoft Exchange, including 2016 and Online versions
Experience with SharePoint Online, with expertise implementing and supporting OneDrive for Business
Experience with Microsoft Teams for Business Online
Experience with Microsoft Power Platforms, including Power BI, Power Apps, Power Automate, Power Virtual Assistant
Experience with web-based Office Online applications
Experience with Active Directory Federation Services
Experience with Azure AD Connect
Understanding of legacy authentication technologies

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

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Systems Engineer

Edtech.com's Summary

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