Edtech.com's Summary

Western Governors University is hiring a Systems Engineer II- Salesforce. The role involves administering the Salesforce environment, managing deployments, resolving system issues, maintaining data integrity, and supporting Salesforce customization under management supervision. The engineer collaborates with admins, developers, and managers to ensure smooth system operations and provides mentoring to less experienced administrators.

Highlights

Administer, configure, and support Salesforce environment
Manage all Salesforce deployments with rollback and recovery plans
Resolve Salesforce issues via university ticketing systems
Review developer code and deployment packages for best practices
Maintain backups and documentation for Salesforce systems, policies, and procedures
Refresh development sandboxes regularly and maintain data integrity
Collaborate closely with Salesforce admins, managers, and developers
Provide mentoring and guidance to junior Salesforce administrators
Bachelor's degree in Computer Science or related field, or equivalent experience
Minimum 3 years as Salesforce.com administrator with Salesforce.com Certification and experience with Apex, Visual Force, Salesforce API, and SOQL
Knowledge of Sales and Service Cloud, Salesforce Lightning, Process Builder, and system integrations
Salary range between $98,300 and $147,400 annually; eligible for bonuses and comprehensive benefits
Position reports to Senior Manager, Software Engineer and may require up to 20% travel

Systems Engineer II- Salesforce Full Description

If you're passionate about building a better future for individuals, communities, and our country—and you're committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Grade: Technical 406Pay Range: $98,300.00 - $147,400.00

Job Description
The System Engineer II reports to the Senior Manager, Software Engineer. The primary focus of this position is to administer the salesforce.com environment ensuring users have access and training. The position will also assist in maintaining the customization portion of salesforce.com. Must understand basic system standardized tasks and will apply them under close supervision of management.

Job Duties

Performs system administration, configuration, and support for Salesforce.
Manages and performs all Salesforce deployments.
Ensures proper deployment rollback/recovery plan exist at all times.
Resolves any Salesforce issues submitted into the university's ticketing systems.
Reviews developer code and Salesforce deployment packages to ensure best practices and procedures are adhered to.
Ensures proper backups of Salesforce data are retained for disaster recovery.
Creates and maintains documentation for the Salesforce infrastructure systems, policies, and procedures.
Refreshes development ‘sandboxes'/orgs regularly.
Maintains data integrity in all Salesforce orgs.
Works closely with Salesforce admins, associate admins, managers, and developers to resolve system issues.
Participates in and serves as a resource for any Salesforce related projects.
Provides mentoring to less experienced Salesforce administrators.
Understands when to use declarative instead of programmatic solutions.
Knows when to use the right solutions and automations to solve business problems.
Performs other job-related duties as assigned.

KSAs

Knowledge of both Sales and Service cloud applications
Intermediate to advanced spreadsheet and data manipulation abilities
Intermediate knowledge of Microsoft Exchange and Outlook
Ability to assist management with vetting, selecting, and implementing new Salesforce related technology solutions
Self-starter with a strong ability to use initiative and work autonomously under tight commercially sensitive deadlines
Ability to serve as go-to for escalated issues
Understanding of integrations to external systems
Up-to-date knowledge of latest releases in Salesforce (Lightning, Process Builder, etc.)
Ability to work well in a team environment
Strong oral and written communication skills
Solid technical and problem solving skills
Ability to plan and meet schedules and deadlines
Ability to keep management appropriately informed of area activities and of any significant problems
Ensures that company policies and procedures are closely followed
Ability to establish good working relationships and communication with clients and co-workers. Can promptly address any problems and resolve effectively.

Minimum Qualifications

Bachelor's Degree in Computer Science or a related field
Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is at the discretion of the hiring manager.
3 years of experience as a Salesforce.com administrator
Salesforce.com Certification
Experience with Apex and Visual Force development methods
Experience with Salesforce API
Experience with SOQL (Salesforce Object Query Language)

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

#LI-JW1

Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

Original Job Description

Job Duties

Performs system administration, configuration, and support for Salesforce.
Manages and performs all Salesforce deployments.
Ensures proper deployment rollback/recovery plan exist at all times.
Resolves any Salesforce issues submitted into the university's ticketing systems.
Reviews developer code and Salesforce deployment packages to ensure best practices and procedures are adhered to.
Ensures proper backups of Salesforce data are retained for disaster recovery.
Creates and maintains documentation for the Salesforce infrastructure systems, policies, and procedures.
Refreshes development ‘sandboxes'/orgs regularly.
Maintains data integrity in all Salesforce orgs.
Works closely with Salesforce admins, associate admins, managers, and developers to resolve system issues.
Participates in and serves as a resource for any Salesforce related projects.
Provides mentoring to less experienced Salesforce administrators.
Understands when to use declarative instead of programmatic solutions.
Knows when to use the right solutions and automations to solve business problems.
Performs other job-related duties as assigned.

KSAs

Knowledge of both Sales and Service cloud applications
Intermediate to advanced spreadsheet and data manipulation abilities
Intermediate knowledge of Microsoft Exchange and Outlook
Ability to assist management with vetting, selecting, and implementing new Salesforce related technology solutions
Self-starter with a strong ability to use initiative and work autonomously under tight commercially sensitive deadlines
Ability to serve as go-to for escalated issues
Understanding of integrations to external systems
Up-to-date knowledge of latest releases in Salesforce (Lightning, Process Builder, etc.)
Ability to work well in a team environment
Strong oral and written communication skills
Solid technical and problem solving skills
Ability to plan and meet schedules and deadlines
Ability to keep management appropriately informed of area activities and of any significant problems
Ensures that company policies and procedures are closely followed
Ability to establish good working relationships and communication with clients and co-workers. Can promptly address any problems and resolve effectively.

Minimum Qualifications

Bachelor's Degree in Computer Science or a related field
Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is at the discretion of the hiring manager.
3 years of experience as a Salesforce.com administrator
Salesforce.com Certification
Experience with Apex and Visual Force development methods
Experience with Salesforce API
Experience with SOQL (Salesforce Object Query Language)

#LI-JW1

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

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Edtech.com's Summary

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