Systems Manager - Not Sap

🇺🇸 Columbus, Ohio 🕑 Full-Time 💰 TBD 💻 Information Technology 🗓️ September 6th, 2026

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Edtech.com's Summary

Ohio State University is hiring a Systems Manager - Not Sap. This role provides tier 1 and 2 IT computing support for faculty, staff, students, and researchers across the College of Engineering. The manager resolves complex technical issues, deploys software and system images, and maintains departmental IT asset inventory and compliance reporting.

Highlights

Provide tier 1 and 2 computing support for faculty, staff, students, researchers, and computing labs.
Research and independently resolve issues with computing systems, printers, peripherals, and operating systems.
Partner with tier 2 and 3 technicians to escalate and resolve complex issues.
Deploy software images and applications, and create user accounts.
Manage and monitor computer assets to maintain departmental inventory.
Train customers on new computing devices and write related documentation.
Adhere to ITIL best practices to ensure infrastructure availability, security, and performance.
Full-time position with a 40-hour weekly schedule on first shift.

Systems Manager - Not Sap Full Description

Job Title:

Systems Manager - Not Sap

Department:

Engineering | Engineering Technology Services

Client Services team members provide tier 1 and 2 IT computing support for faculty, staff, students, researchers and computing labs for the College of Engineering (CoE); leads in providing immediate assistance and problem resolution while meeting SLAs and service goals; researches technical problems to independently identify, isolate and resolve issues with computing systems, printers, peripherals, operating systems and deployments; performs testing and installation of solutions; partners with tier 2 and 3 technicians to resolve complex issues requiring escalation; deploys images and software applications; creates accounts and helps to identify equipment needs; provides training and computing device orientation to customers and writes documentation; manages and monitors computer assets to maintain departmental inventory; assists in audit and inventory compilation; ensures all University and College policies are followed; manages and meets all compliance and reporting requirements of the University, College, departments and/or centers, as needed; adheres to ITIL best practice framework in an effort to ensure the availability, security and performance of infrastructure systems and fulfillment of customer Service Level Agreements (SLAs).

Additional Information:

Location:

Smith Laboratory (0065)

Position Type:

Regular

Scheduled Hours:

Shift:

First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.