Texas State University
Systems Support Specialist I
Edtech.com's Summary
Texas State University is hiring a Systems Support Specialist I. The role involves providing front-line, on-site technical support to library patrons, staff, and faculty across multiple library locations, maintaining and troubleshooting technology, and effectively managing technical issues using a ticketing system. The position requires a proactive approach to learning and collaboration in a customer-focused environment.
Highlights
- Provide Tier 1 support for computer hardware, software, and peripherals in library spaces.
- Assist with software installation, updates, and basic network troubleshooting.
- Offer one-on-one assistance and conduct training sessions on library technologies.
- Maintain library computers, printers, and other devices; support implementation of new technologies.
- Use ticketing systems to manage and resolve technical issues efficiently.
- Required knowledge: Windows and/or Mac OS, Office 365, Teams, and common software applications.
- Preferred skills include advanced certifications (A+, Networking+, Security+), MDT, Active Directory, and familiarity with ADA compliance.
- Qualifications include an associate degree in IT, Computer Science, or related field, or equivalent experience.
- Monthly salary starts at $3,173 plus experience-based commensuration.
- Work occurs on-site with regular hours Monday through Friday, 8:00 AM to 5:00 PM; no visa sponsorship or full-time remote options available.
Systems Support Specialist I Full Description
Systems Support Specialist I
Please see Special Instructions for more details.
This position is an on-site role and does not offer full-time remote work options.
TXST University Libraries will not sponsor or transfer visa sponsorship for this position.
TXST University Libraries will not sponsor or transfer visa sponsorship for this position.
Posting Information
Posting Number | 2026303
Posting/Functional Title | Systems Support Specialist I
University Pay Plan Title | Systems Support Spec I
Location | San Marcos
Department | University Libraries
Recruitment Type | Open Recruiting
Job Type | Full-Time
Funding Source | Permanent
Monthly Salary | $3,173.00 + commensurate with experience
Job Category | Non-Exempt
Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position. | Associate’s degree in Information Technology, Computer Science, or related field; or equivalent combination of education and experience. Basic knowledge of Windows and/or Mac operating systems. Familiarity with Office 365, Teams, and other common software applications. Strong customer service orientation and excellent communication skills. Ability to work in a team environment and independently as needed. Willingness to learn new technologies and adapt to changing work environments.
Preferred Qualifications | Advanced certifications in technology (A+, Networking+, Security+, etc). Experience with MDT, Active Directory, ticketing systems or similar software. Advanced knowledge in one of the following areas: PC Hardware, Inventory Management, or Lab Management Software. Previous experience in a customer service or help desk role. Familiarity with accessibility technologies and ADA compliance in technology.
Job Description | Texas State University Libraries is seeking a Systems Support Specialist I. The Systems Support Specialist I is an entry-level position responsible for providing front-line on-site technical support to library patrons, staff, and faculty at Texas State University Libraries. This role is crucial in maintaining and troubleshooting technology across various library locations, including the Alkek Library, TechSpots, and Round Rock Campus Library. The incumbent will work in a fast-paced, customer-focused environment, utilizing a ticketing system to manage and resolve technical issues efficiently.
The successful candidate will have a passion for technology and a commitment to helping others succeed. They will be open to new learning opportunities and will be eager to grow their skills and collaborate with colleagues.
Job Duties | Provide Tier 1 support for computer hardware, software, and peripherals in library spaces. Assist with software installation, updates, and basic network troubleshooting. Offer one-on-one assistance to library patrons, staff, and faculty on various technologies. Conduct basic training sessions on library technologies and software. Perform routine maintenance on library computers, printers, and other devices. Participate in the implementation and support of new library technologies. Attend training sessions and workshops to enhance technical skills. Other related duties as assigned.
Additional Information to Applicants | This position is an on-site role and does not offer full-time remote work options.
TXST University Libraries will not sponsor or transfer visa sponsorship for this position.
Job Open Date | 02/05/2026
Job Close Date (posting closes at midnight) | 03/06/2026
Open Until Filled | No
Normal Work Days | Monday, Tuesday, Wednesday, Thursday, Friday
Normal Work Hours Start | 8:00AM
Normal Work Hours End | 5:00PM
Posting Notices |
Legal and Required Notices | Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions.
Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.
In accordance with federal law, all new employees must complete the Form I-9 and provide acceptable documentation verifying their identity and authorization to work in the United States. Texas State University participates in E-Verify, and employment is contingent upon the successful verification of work authorization. Employees are required to maintain valid work authorization to satisfy the conditions of Form I9 at all times during their employment and the university makes no implicit or explicit promises to financially support visa or permanent residency applications.
Why Choose Texas State University? | Join the Texas State Bobcat team and experience a career that offers more than just a job—it’s a path to a brighter future. As a Texas State employee, you’ll enjoy:
Exceptional Benefits: Comprehensive health insurance with 100% premium coverage for employees and 50% for dependents, starting on your first day.
Generous Time Off: Enjoy vacation, holidays, sick leave, and more to maintain a healthy work-life balance.
Wellness and Balance: Access a FREE wellness program, plus mother and family-friendly resources to support your personal well-being.
Professional Growth: Explore a wide range of training, development courses, certifications, and educational support programs.
Welcoming Campus: Become part of a vibrant Bobcat community with numerous social and professional networks. Tuition Benefits: Take advantage of tuition support for yourself and for your dependent children, making higher education more accessible for your family.
Retirement Security: Secure your future with TRS pension, retirement plans, and voluntary savings options with strong employer contributions.
At Texas State University, you’re not just an employee—you’re a valued member of a thriving and beautiful campus community. Start your journey with us today. https://www.hr.txst.edu/benefits.html
Quick Link | https://jobs.hr.txstate.edu/postings/55746
Posting/Functional Title | Systems Support Specialist I
University Pay Plan Title | Systems Support Spec I
Location | San Marcos
Department | University Libraries
Recruitment Type | Open Recruiting
Job Type | Full-Time
Funding Source | Permanent
Monthly Salary | $3,173.00 + commensurate with experience
Job Category | Non-Exempt
Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position. | Associate’s degree in Information Technology, Computer Science, or related field; or equivalent combination of education and experience. Basic knowledge of Windows and/or Mac operating systems. Familiarity with Office 365, Teams, and other common software applications. Strong customer service orientation and excellent communication skills. Ability to work in a team environment and independently as needed. Willingness to learn new technologies and adapt to changing work environments.
Preferred Qualifications | Advanced certifications in technology (A+, Networking+, Security+, etc). Experience with MDT, Active Directory, ticketing systems or similar software. Advanced knowledge in one of the following areas: PC Hardware, Inventory Management, or Lab Management Software. Previous experience in a customer service or help desk role. Familiarity with accessibility technologies and ADA compliance in technology.
Job Description | Texas State University Libraries is seeking a Systems Support Specialist I. The Systems Support Specialist I is an entry-level position responsible for providing front-line on-site technical support to library patrons, staff, and faculty at Texas State University Libraries. This role is crucial in maintaining and troubleshooting technology across various library locations, including the Alkek Library, TechSpots, and Round Rock Campus Library. The incumbent will work in a fast-paced, customer-focused environment, utilizing a ticketing system to manage and resolve technical issues efficiently.
The successful candidate will have a passion for technology and a commitment to helping others succeed. They will be open to new learning opportunities and will be eager to grow their skills and collaborate with colleagues.
Job Duties | Provide Tier 1 support for computer hardware, software, and peripherals in library spaces. Assist with software installation, updates, and basic network troubleshooting. Offer one-on-one assistance to library patrons, staff, and faculty on various technologies. Conduct basic training sessions on library technologies and software. Perform routine maintenance on library computers, printers, and other devices. Participate in the implementation and support of new library technologies. Attend training sessions and workshops to enhance technical skills. Other related duties as assigned.
Additional Information to Applicants | This position is an on-site role and does not offer full-time remote work options.
TXST University Libraries will not sponsor or transfer visa sponsorship for this position.
Job Open Date | 02/05/2026
Job Close Date (posting closes at midnight) | 03/06/2026
Open Until Filled | No
Normal Work Days | Monday, Tuesday, Wednesday, Thursday, Friday
Normal Work Hours Start | 8:00AM
Normal Work Hours End | 5:00PM
Posting Notices |
Legal and Required Notices | Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions.
Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.
In accordance with federal law, all new employees must complete the Form I-9 and provide acceptable documentation verifying their identity and authorization to work in the United States. Texas State University participates in E-Verify, and employment is contingent upon the successful verification of work authorization. Employees are required to maintain valid work authorization to satisfy the conditions of Form I9 at all times during their employment and the university makes no implicit or explicit promises to financially support visa or permanent residency applications.
Why Choose Texas State University? | Join the Texas State Bobcat team and experience a career that offers more than just a job—it’s a path to a brighter future. As a Texas State employee, you’ll enjoy:
Exceptional Benefits: Comprehensive health insurance with 100% premium coverage for employees and 50% for dependents, starting on your first day.
Generous Time Off: Enjoy vacation, holidays, sick leave, and more to maintain a healthy work-life balance.
Wellness and Balance: Access a FREE wellness program, plus mother and family-friendly resources to support your personal well-being.
Professional Growth: Explore a wide range of training, development courses, certifications, and educational support programs.
Welcoming Campus: Become part of a vibrant Bobcat community with numerous social and professional networks. Tuition Benefits: Take advantage of tuition support for yourself and for your dependent children, making higher education more accessible for your family.
Retirement Security: Secure your future with TRS pension, retirement plans, and voluntary savings options with strong employer contributions.
At Texas State University, you’re not just an employee—you’re a valued member of a thriving and beautiful campus community. Start your journey with us today. https://www.hr.txst.edu/benefits.html
Quick Link | https://jobs.hr.txstate.edu/postings/55746
Applicant Document
Required Documents
- Resume
- List of References
Optional Documents
- Cover Letter
- DD 214/DD1300
- Veteran's Preference
- Licensure
- Certifications
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you possess either an associate's degree in Information Technology, Computer Science, or a related field; or an equivalent combination of education and experience?
- Yes
- No
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