Wolfram
Systems Technician
Edtech.com's Summary
Wolfram is hiring a Systems Technician to support its Internal Technical Services team by assisting employees with hardware assembly, repair, deployment, and maintenance of company-provided technology. The role involves troubleshooting technical issues, supporting end users including executive staff, and maintaining thorough documentation.
Highlights
- Assist end users and executive staff with hardware issues and technology support
- Troubleshoot a variety of technical problems in a collaborative environment
- Create and maintain documentation for user and internal reference
- Working knowledge of Windows and macOS systems required
- Preferred basic understanding of Linux systems
- Strong communication skills for giving and receiving troubleshooting instructions
- Background in customer service and/or IT support expected
- Full-time, permanent position reporting to Manager, Internal Technical Services
- Salary of $45,000 per year for eligible U.S. candidates
- Benefits include medical, vision, dental, 401(k) with match, PTO, holidays, disability insurance, and tuition reimbursement
Systems Technician Full Description
Systems Technician
Wolfram, creator of Mathematica, Wolfram|Alpha and Wolfram Language, has an exciting opportunity available for a Systems Technician to join its Internal Technical Services team. The Internal Technical Services team is the first line in assisting Wolfram employees with hardware assembly, repair, deployment and upkeep of company-provided materials.
This is an onsite position, working first shift Monday–Friday. Additionally, a clear employment verification and background check will be required for this role.
Responsibilities
- Working with and assisting end users, including executive staff
- Gathering details and troubleshooting in a friendly and creative environment
- Maintaining and building upon documentation for both user and internal company reference
- Maintaining a polite, respectful and versatile demeanor
Qualifications
- Working knowledge of Windows and macOS systems
- Must have strong attention to detail
- Must have critical-thinking and problem-solving abilities
- Must be a confident and effective communicator, both in person and virtually
- Must be able to give and receive instructions regarding troubleshooting tech-related problems, from the simplest to the most complex of issues
- Background in customer service and/or IT support
- Basic understanding of Linux systems is preferred
Location: On-site in Champaign, Illinois, USA
Job type: Full time (40 hours per week)/Permanent
Reporting to: Manager, Internal Technical Services
Salary (for eligible candidates residing in the United States): The salary for this position is $45,000 per year.
Benefits (for eligible candidates residing in the United States): Medical, vision and dental insurance with partial employer contributions; a life insurance policy; an employee assistance program; a generous PTO policy based on years of service; 12 paid holidays per calendar year; a 401(k) plan with employer matching; short-term disability; long-term disability; tuition reimbursement/professional development assistance; etc.
All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.
Wolfram is an equal opportunity employer and values diversity at its company. Women, people of color, members of the LGBTQ community, individuals with disabilities and veterans are strongly encouraged to apply.
Wolfram is dedicated to building diverse teams and an inclusive company culture. For this reason, we are asking candidates based in the United States to voluntarily self-identify through a few demographic questions. You will be prompted to answer these questions on the next page after submitting your application. Our purpose in collecting this information is to help us assess our outreach efforts and diversity representation goals. Your responses will not be linked to your application, and neither recruiters nor hiring managers can see this information at an individual level. Your responses will not play any role in our hiring decision. Your decision to participate or not participate in this survey will have no impact on your candidacy at Wolfram.
Apply for this position
The submission of an application through our careers page is required for consideration. If you need assistance with completing an application, please contact our Recruiting team at resumes@wolfram.com. Resumés and/or applications sent through email will not be accepted.
We are notifying you that we collect your personal information in accordance with applicable laws governing privacy. Please review our Privacy Policy to learn more about the categories of information we collect and the purposes for collection.
Wolfram is an equal opportunity employer. All persons will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, handicap, veteran status, genetic information or any other protected status as recognized by federal, state or local laws.
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