Blackbaud
Technical Account Manager, Global Partner Programs
🇮🇳 Hyderabad, Telangana
🕑 Full-Time
💰 TBD
💻 Customer Success
🗓️ October 17th, 2025
Edtech.com's Summary
- Support and execute ISV program strategy to grow partner participation and integrations.
- Contribute to Blackbaud marketplace ideation including business case, planning, and modeling to enhance program value and customer experience.
- Collaborate with partner enablement to disseminate guidance and technical updates.
- Serve as primary technical liaison for partners, managing escalated technical issues and collaborating with internal engineering, product, and support teams.
- Track and report on partner integration project statuses and support resolutions.
- Required skills include the ability to quickly diagnose technical problems, assess risks, and provide immediate solutions, coordinating across multiple teams.
- Knowledge of ISV and marketplace ecosystems and industry trends is essential.
- Experience working with technology customers and consulting partners such as software providers, systems integrators, and resellers.
- Technology background with cloud technology expertise is required.
- Bachelor's degree in Business Administration or Computer Science with at least 5 years of relevant experience; immediate availability preferred.
Technical Account Manager, Global Partner Programs Full Description
About the role:
We are looking for a seasoned Partner Technical Account Manager with a passion for innovation and business impact. This role will be a valued contributor in Blackbaud's pursuit of extending innovative technologies for customers while delivering on our employee value proposition to fuel social impact, benefit from opportunity and growth, support success for all and understand through experience that you matter. This highly motivated individual will bring a disciplined analytical approach combined with creativity. Technical understanding and strong communication skills are skills that will contribute to success.
What you'll be doing:
Support the ISV program strategy and execution to further increase the number of participating partners and expand the number of integrations with existing participants
Contribute to Blackbaud marketplace ideation process from business case, planning and governance, business value, solution differentiation, and business modeling to enhance the ISV program value proposition while improving Blackbaud customer experience
Collaborate extensively with partner enablement to communicate guidance, best-practices and technical updates at scale
Act as the primary technical point of contact for Partners, handling escalated technical issues related to scope. Collaborate closely with internal engineering, product, and support teams to resolve issues effectively
Track and report on the status of Partner integration projects as well as integration support resolutions
What we'll want you to have:
The ability to quickly diagnose technical problems, assess risks, and provide immediate solutions, with proven experience coordinating with various teams (such as support, engineering, and product teams) to resolve issues.
Knowledge of ISV and marketplace ecosystems and awareness of industry trends
Experience working with technology customers (such as software providers) and consulting partners (such as SIs and Resellers).
Technology background with cloud technology.
Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube â
Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Similar Jobs
Account Manager
Ascend Learning
🇺🇸 Remote - San Antonio, TX
Customer Success Specialist, New England/PA (Remote)
Cengage Group
🇺🇸 Remote - PA
Customer Success Specialist, NV/UT (Remote)
Cengage Group
🇺🇸 Remote - UT
Associate Key Account Manager
Lego
🇺🇸 Hybrid - Boston, MA
Strategic Client Value Partner
Frontline Education
🇺🇸 Remote - US
