Western Governors University
Technical Program Manager
CI/CD
SCRUM
Edtech.com's Summary
WGU is hiring a Technical Program Manager to lead complex, multi-team technology programs that deliver secure, scalable solutions. The role requires overseeing end-to-end program execution, facilitating Agile practices, managing dependencies, mitigating risks, and ensuring alignment between technical teams and business objectives.
Highlights
- Lead planning and execution of multi-team technology programs from concept to delivery.
- Define program scope, objectives, timelines, and success criteria with stakeholders.
- Manage cross-team dependencies and align key technical milestones and deliverables.
- Facilitate Agile planning, backlog refinement, and retrospectives.
- Identify and mitigate risks, blockers, and technical challenges proactively.
- Ensure compliance with enterprise standards for security, scalability, and operational readiness.
- Drive change management including training and adoption support across teams.
- Require a Bachelor's degree in Business, MIS, CS, or related field, with 6+ years of software program/project management in Agile environments.
- Experience creating or implementing AI agents and using AI tools like Claude, Kiro, or ChatGPT in professional contexts.
- Knowledge of SDLC, DevSecOps, CI/CD pipelines, Scrum teams, and strong cross-functional collaboration skills.
- Bonus for certifications (SAFe, PMP, ACP, CSM) and experience with cloud platforms (Azure, AWS, GCP) and APIs/microservices.
- Full-time position with salary range $130,900 to $196,300 and benefits including bonuses, healthcare, retirement plans, paid time off, and parental leave.
- Requires onsite work Monday - Friday and up to 20% occasional travel.
Technical Program Manager Full Description
If you're passionate about building a better future for individuals, communities, and our country—and you're committed to working hard to play your part in building that future—consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Grade: Technical 409Pay Range: $130,900.00 - $196,300.00
Grade: Technical 409Pay Range: $130,900.00 - $196,300.00
Job Description
As a Technical Program Manager you will join a team where you will lead complex, multi-team technology programs that deliver secure, scalable, and high-impact solutions. As a Technical Program Manager, you will operate at the intersection of engineering, product, architecture, and business leadership to ensure that technology investments drive measurable outcomes.
As a Technical Program Manager you will join a team where you will lead complex, multi-team technology programs that deliver secure, scalable, and high-impact solutions. As a Technical Program Manager, you will operate at the intersection of engineering, product, architecture, and business leadership to ensure that technology investments drive measurable outcomes.
This role blends deep technical understanding with program leadership, Agile methodology expertise, and strong cross functional communication. You will anticipate risks, remove impediments, guide teams through ambiguity, and connect long term program roadmaps to organizational goals. This is a role that operates with broad autonomy and influence, serving as a bridge between technical teams and business leaders to ensure technology investments deliver results
What You'll Do
- Lead end-to-end planning and execution of complex, multi-team technology programs from concept through delivery
- Define program scope, objectives, timelines, and success criteria in partnership with cross-functional stakeholders
- Manage cross-team dependencies, sequencing, and alignment on key technical milestones and deliverables
- Facilitate Agile planning, backlog refinement, and program retrospectives
- Proactively identify risks, blockers, and technical challenges and drive mitigation and resolution strategies
- Ensure solutions meet enterprise standards for security, scalability, and operational readiness
- Drive change management efforts including training, readiness, and adoption support across impacted teams
What You'll Bring
- Bachelor's Degree in Business, Management Information Systems, Computer Science, or a related field
- 6+ years of progressive Software Program or Project management experience in an Agile environment
- Experience independently creating or implementing an AI agent or similar AI-driven solution
- Hands-on experience using AI tools such as Claude, Kiro, ChatGPT, or similar in a professional context
- Demonstrated ability to apply AI to:
Improve workflows - Automate repetitive tasks - Enhance decision-making
- Experience leading programs through the full software development lifecycle (SDLC) from ideation to deployment
- Experience managing technical programs that include DevSecOps practices
- Hands-on experience managing CI/CD pipelines and release processes
- Experience leading change management initiatives within technical programs
- Experience working within a Scrum team, including clearly defined role and contributions
- Strong ability to collaborate across engineering, product, architecture, and business stakeholders
Bonus Points
- Certifications such as SAFe, PMP, ACP, or CSM
- Experience with cloud platforms such as Azure, AWS, or GCP
- Experience with APIs, microservices, or enterprise integrations
Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.
This position is expected to work onsite Monday - Friday and requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.
Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.
How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.
Additional Information
Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.
Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
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