Edtech.com's Summary

WGU is hiring a Technical Program Manager, Labs. The role involves collaborating with cross-functional teams to ensure strategic alignment, track program health, and drive continuous improvement within enterprise-level agile programs. The manager leads program governance, resolves dependencies, and fosters an agile mindset across the organization to deliver value-driven outcomes.

Highlights

Lead collaboration with Program Managers, Product Managers, Engineers, and stakeholders to ensure strategic program alignment and delivery.
Implement program governance and track program health and delivery progress.
Drive continuous operational improvement through data analysis and adaptive practices.
Use agile methodologies including SAFe and Scrum@Scale to enhance team performance and delivery.
Facilitate Program Increment (PI) events and resolve impediments impacting team commitments.
Required skills include proficiency with JIRA, Rally, VersionOne, Microsoft Suite, and Lucid.
Minimum of 7 years relevant program or project management experience with a Bachelor’s degree in Computer Science or related field.
Preferred qualifications include Master’s degree, certifications like SAFe Release Train Engineer, and experience with data visualization tools such as PowerBI or Tableau.
Experience in managing large and complex enterprise programs and building cross-team relationships in agile environments.
Compensation range is $140,200 to $217,200 based on experience, skills, and organizational needs.

Technical Program Manager, Labs Full Description

Technical Program Manager, Labs

Salt Lake City Office

Full time

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Technical 410Pay Range: $140,200.00 - $217,200.00

Job Description

Job Duties

Works collaboratively with other Program Managers, Product Managers, Product Leaders, Senior Engineering Managers, Architects, business, and Ed Tech stakeholders to identify and ensure strategic alignment, track and resolve dependencies, and promote successful conflict resolutions.
Builds cross program/team relationships.
Facilitates the implementation of and leads program governance.
Tracks and reports on program health and delivery progress.
Implements measurement systems that provide empirical insights into value delivery and opportunities to improve. Limits work in progress and ensures successful commitments and objectives that are outcome and impact based.
Drives toward continuous operation improvement through analysis of data and inspecting and adapting practices.
Is bold and data-driven when uncovering and communicating issues.
Collaborates with Product Managers, Technical Leaders, and other key stakeholders to create and maintain a program roadmap of value-based and outcome-driven deliverables that align tightly with organizational strategy.
Focuses on communication and documentation of objectives to maximize transparency and alignment.
Asks the difficult questions that drives the successful delivery of outcomes.
Actively participates in community development of project and agile roles and the establishment of and adherence to guardrails, policies, and best practices.
Acts as an agent of change as we strengthen our agile mindset across the organization. Works with Agile Coaches and Scrum Masters to continuously improve agility and foster an environment of self-organization and highly accountable teams.
Supports teams with meeting their commitments through removal of impediments and facilitation of resolution and action-oriented conversations.
Works with leadership to establish and facilitate value-add Program Increment (PI) events on a recurring and predictable cadence.
Performs other job-related duties as assigned.

KSAs

Adept at coordinating and delivering large and complex solutions that require the coordination of multiple stakeholders, project teams, Scrum teams, Product domains, and vendors.
Ability to effectively train individuals at all organizational levels and an expert in agile practices and tools.
Emotionally intelligent and a true leader-who-serves. Is there to help the teams do their best work. Is humble, introspective, and willing to experiment and try new ways of working.
Skilled at protecting the teams, helping them to focus and accelerate value delivered.
Demonstrated ability to understand value streams and execute on organizational strategy, translating tactical/technical approaches into user value statements.
Expert facilitator with a bias for resolution and action over extensive deliberation.
Demonstrates critical thinking and exhibits excellent judgment.
Takes pride and ownership over the quality of our products.
Experienced servant leader, adept at facilitation, situational awareness, conflict resolution, continuous improvement, empowerment, and improvement of organizational transparency.
Excellent communicator, able to gain the trust of the teams, stakeholders, and leadership.
Excellent written, oral, presentation, and interpersonal skills.
Solid understanding of both Agile, Lean, DevOps, and Waterfall methods and principles.

Minimum Qualifications

Bachelor's Degree in Computer Science or a related field
7 years of relevant experience as a Project Manager, Scrum Master, Release Train Engineer, or Program Manager
Experience working in traditional and agile environments
Proficient in tools such as JIRA, Rally, VersionOne, Microsoft Suite, Lucid, etc.
Experience in managing enterprise level programs
Experience with SAFe, Scrum@Scale, or other enterprise agile frameworks
Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Preferred Qualifications

Master's Degree in a relevant field
Experience in higher education, education technology, eLearning development, or relevant field
Certified Program Manager, SAFe 5 Release Train Engineer, or other enterprise framework
Experience querying data and building reports using PowerBI, Tableau, or similar tool
Strong technical understanding and ability to grasp engineering, infrastructure, and security concepts
Ability to articulate and achieve agile vision through effective organizational change management
Experience with large systems integrations
Broad knowledge of project management

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

Original Job Description

Technical Program Manager, Labs

Salt Lake City Office

Full time

Job Description

Job Duties

Works collaboratively with other Program Managers, Product Managers, Product Leaders, Senior Engineering Managers, Architects, business, and Ed Tech stakeholders to identify and ensure strategic alignment, track and resolve dependencies, and promote successful conflict resolutions.
Builds cross program/team relationships.
Facilitates the implementation of and leads program governance.
Tracks and reports on program health and delivery progress.
Implements measurement systems that provide empirical insights into value delivery and opportunities to improve. Limits work in progress and ensures successful commitments and objectives that are outcome and impact based.
Drives toward continuous operation improvement through analysis of data and inspecting and adapting practices.
Is bold and data-driven when uncovering and communicating issues.
Collaborates with Product Managers, Technical Leaders, and other key stakeholders to create and maintain a program roadmap of value-based and outcome-driven deliverables that align tightly with organizational strategy.
Focuses on communication and documentation of objectives to maximize transparency and alignment.
Asks the difficult questions that drives the successful delivery of outcomes.
Actively participates in community development of project and agile roles and the establishment of and adherence to guardrails, policies, and best practices.
Acts as an agent of change as we strengthen our agile mindset across the organization. Works with Agile Coaches and Scrum Masters to continuously improve agility and foster an environment of self-organization and highly accountable teams.
Supports teams with meeting their commitments through removal of impediments and facilitation of resolution and action-oriented conversations.
Works with leadership to establish and facilitate value-add Program Increment (PI) events on a recurring and predictable cadence.
Performs other job-related duties as assigned.

KSAs

Adept at coordinating and delivering large and complex solutions that require the coordination of multiple stakeholders, project teams, Scrum teams, Product domains, and vendors.
Ability to effectively train individuals at all organizational levels and an expert in agile practices and tools.
Emotionally intelligent and a true leader-who-serves. Is there to help the teams do their best work. Is humble, introspective, and willing to experiment and try new ways of working.
Skilled at protecting the teams, helping them to focus and accelerate value delivered.
Demonstrated ability to understand value streams and execute on organizational strategy, translating tactical/technical approaches into user value statements.
Expert facilitator with a bias for resolution and action over extensive deliberation.
Demonstrates critical thinking and exhibits excellent judgment.
Takes pride and ownership over the quality of our products.
Experienced servant leader, adept at facilitation, situational awareness, conflict resolution, continuous improvement, empowerment, and improvement of organizational transparency.
Excellent communicator, able to gain the trust of the teams, stakeholders, and leadership.
Excellent written, oral, presentation, and interpersonal skills.
Solid understanding of both Agile, Lean, DevOps, and Waterfall methods and principles.

Minimum Qualifications

Bachelor's Degree in Computer Science or a related field
7 years of relevant experience as a Project Manager, Scrum Master, Release Train Engineer, or Program Manager
Experience working in traditional and agile environments
Proficient in tools such as JIRA, Rally, VersionOne, Microsoft Suite, Lucid, etc.
Experience in managing enterprise level programs
Experience with SAFe, Scrum@Scale, or other enterprise agile frameworks
Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Preferred Qualifications

Master's Degree in a relevant field
Experience in higher education, education technology, eLearning development, or relevant field
Certified Program Manager, SAFe 5 Release Train Engineer, or other enterprise framework
Experience querying data and building reports using PowerBI, Tableau, or similar tool
Strong technical understanding and ability to grasp engineering, infrastructure, and security concepts
Ability to articulate and achieve agile vision through effective organizational change management
Experience with large systems integrations
Broad knowledge of project management

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

Let me find your next job.

Thanks - you're signed up.

Technical Program Manager, Labs

Edtech.com's Summary

Technical Program Manager, Labs Full Description

Director, Student Financial Wellness & Outreach

Program Manager

Content and Learning Program Manager

Portfolio Manager

Technical Project Manager II