Technical Support Analyst

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Technical Support Analyst

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Announcement

 Details 

Open Date  | 05/05/2025
Requisition Number  | PRN41823B
Job Title  | Technical Support Analyst
Working Title  | Data & Technical Platform Analyst
Job Grade  | E
FLSA Code  | Computer Employee
Patient Sensitive Job Code?  | No
Standard Hours per Week  | 40
Full Time or Part Time?  | Full Time
Shift  | Day
Work Schedule Summary  |
VP Area  | Academic Affairs
Department  | 01424 - Business Career Services
Location  | Campus
City  | Salt Lake City, UT
Type of Recruitment  | External Posting
Pay Rate Range  | $50,000 - $60,000
Close Date  | 06/14/2025
Priority Review Date (Note - Posting may close at any time)  |
Job Summary  | The U Career Success office at the University of Utah is seeking a collaborative, detail-oriented and solutions-driven Data & Technical Platform Analyst to support, maintain, and enhance the technology infrastructure critical to delivering high-impact career services. The ideal candidate will serve as a key liaison between career services staff, university IT, and external vendors, ensuring smooth operation of systems while delivering actionable insights that inform strategy and improve student outcomes through data management best practices.
Responsibilities  | Platform Management:
· Manage and maintain administrator-level user permissions and configurations for multiple platforms
· Provide front-line technical support for systems used by the U Career Success office, including Handshake, Salesforce, Acuity, Qualtrics, and other integrated platforms
· Provide onboarding assistance for new hires

Data Management, Analysis, and Reporting:
· Partner with internal stakeholders to define reporting needs and deliver clear, actionable dashboards and data products using Tableau
· Aggregate, clean, and transform data from multiple evolving sources
· Maintain and update existing dashboards and visualizations in Tableau
· Build out new dashboards and visualizations, including converting current manually generated reports
· Ensure data accuracy, consistency, and integrity across multiple systems through validation and routine audits
· Respond to ad hoc reporting requests

Stakeholder Support
· Work effectively with subject matter experts (SMEs), leadership, and cross-functional teams to define goals and deliver impactful solutions.
· Ability to clearly convey technical concepts to non-technical stakeholders
· Navigate evolving priorities and manage multiple projects in a dynamic environment.
· Proactively identify challenges and develop practical, data-informed solutions.
· Manage timelines, communicate progress, and follow through on complex reporting tasks.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.Work Environment and Level of Frequency typically requiredNearly Continuously: Office environment.Physical Requirements and Level of Frequency that may be requiredNearly Continuously: Sitting, hearing, listening, talking.Often: Repetitive hand motion (such as typing), walking.Seldom: Bending, reaching overhead.
Minimum Qualifications  | Requires an associate degree in a related area or equivalency (one year of education can be substituted for two years of related work experience) and 2-5 years of experience in the field or in a related area.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences  |
Type  | Benefited Staff
Special Instructions Summary  |
Additional Information  | The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu



https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

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Applicant Documents

 University Human Resource Management 
 250 East 200 South, Suite 125 Salt Lake City, UT 84111
 Contact us: (801) 581-2169 By Email: employment@utah.edu 

 

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