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PowerSchool
Technical Support Engineer II
Edtech.com's Summary
PowerSchool Group LLC is hiring a Technical Support Engineer II. The role involves providing application support related to software functionality, incident resolution, and system configuration by engaging with customers through multiple communication channels and escalating complex issues when necessary to ensure customer satisfaction.
Highlights
- Provide application support for software functionality, incident resolution, and systems configuration.
- Handle customer interactions via phone, email, chat, and case escalations.
- Track and document calls using a problem management database.
- Prepare standard statistical reports including help desk incident reports.
- Consult with programmers regarding software errors and recommend program changes.
- Maintain updated product knowledge and technical skills.
- Test software and hardware to evaluate usability.
- Required proficiency in Microsoft Office, Salesforce, and preferably Bomgar.
- Experience with Jira, API, cloud technologies, and basic SQL knowledge preferred.
- Minimum 2-4 years relevant experience and an associate's degree or equivalent; bachelor's degree preferred.
- Offers a comprehensive benefits package and estimated base salary range of $42,100 - $76,400 USD.
Technical Support Engineer II Full Description
Compensation & Benefits
PowerSchool offers the following benefits:
- Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
- Flexible Spending Accounts and Health Savings Accounts
- Short-Term Disability and Long-Term Disability
- Comprehensive 401(k) plan
- Generous Parental Leave
- Unrestricted paid time off (known as Discretionary Time Off - DTO)
- Wellness Program, including ClassPass & Employee Assistance Program
- Tuition Reimbursement
- Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage
A reasonable estimate of the base compensation range for this position is $42,100 - $76,400 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.
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