Instructional Design

Learning & Development

Higher Ed

K-12

Sales

Customer Success

Product Development

Software Engineering

Academic Advising

Marketing

Fully Remote

All Jobs

Companies
About Post a job
Existing employer? Sign in
edtech.com
Old Dominion University logo

Old Dominion University

Technical Support Professional

🇺🇸 Norfolk, VA

🕑 Full-Time

💰 $58K

💻 Information Technology

🗓️ August 5th, 2025

CRM VMWare Zendesk

Edtech.com's Summary

Old Dominion University is hiring a Technical Support Professional. The role involves providing technical guidance and support for university-managed IT resources including workstations, mobile devices, cloud services, printers, and applications, while delivering excellent customer service to faculty and staff through relationship-building, documentation, and continuous learning.

Highlights

  • Provide technical support for networked and standalone workstations, laptops, mobile devices, virtual desktops, cloud services (Box, Office 365), printers, and client/server applications.
  • Troubleshoot computer and mobile operating systems including Windows, MacOS, Linux, iOS, and Android.
  • Use IT asset management tools such as Ivanti, LANDesk, SCCM, Remedy, Microsoft Endpoint Manager, or Jamf.
  • Operate ticketing systems like Remedy, ServiceNow, Footprints, or ZenDesk.
  • Understand and manage Active Directory, Azure AD, Group Policy, and MDM policies.
  • Support virtualization technologies such as Citrix, VMWare, and VirtualBox, and remote support tools including Microsoft Remote Desktop and Dameware.
  • Perform basic scripting in VBScript, Batch, or PowerShell; familiarity with Linux distributions and management tools.
  • Hold CompTIA A+, Network+, or Security+ certification (preferred).
  • Salary: Non-negotiable at $57,733 annually.
  • Provide IT support primarily for university faculty and staff in an academic setting; position is full-time classified in the Information Technology Services - Academic department.

Similar Jobs

Director - Digital Business Relationship Partner

Adtalem Global Education

🇺🇸 Hybrid - Chicago, IL

Director - Digital Business Relationship Partner

Adtalem Global Education

🇺🇸 Hybrid - Lisle, IL

Senior Full Stack Node.js/Angular/Mobile Developer

Adtalem Global Education

🇺🇸 Hybrid - Columbia, MD

Engineer II Digital Media Technology Services

University of the Pacific

🇺🇸 Sacramento, CA

Computer Consultant II, Engineering and Computer Science

Syracuse University

🇺🇸 Syracuse, NY