Great Minds
Technical Support Specialist
CRM
K-12
K-5
Edtech.com's Summary
Great Minds is hiring a Technical Support Specialist to provide technical assistance and customer support for its K-12 digital education products. The role involves collaborating with district administrators and internal teams to ensure smooth product implementation, analyze support data, and communicate enhancements for optimal user experience.
Highlights
- Manage customer order data and track fulfillment for digital products.
- Advise school and district administrators on rostering and integration solutions.
- Serve as liaison between customers, Sales, Success, Technical Support, Product, and Development teams.
- Identify and report digital errors to prevent service disruptions.
- Maintain up-to-date knowledge of product functionality and industry standards.
- Analyze support ticket and product usage data to identify trends and recommend improvements.
- Required: Minimum 1 year technical support or account management experience in educational technology.
- Familiarity with K-12 rostering, SIS, and LMS systems is essential.
- Preferred experience with CRM or OMS platforms such as Salesforce.
- Bachelor's degree required; excellent communication and problem-solving skills necessary.
- Full-time position with a base salary range of $52,000 to $61,000 depending on experience and location.
Technical Support Specialist Full Description
Technical Support Specialist
Remote
DC, District of Columbia, United States
Digital
DC, District of Columbia, United States
Digital
Job description
Who We Are
Great Minds is a high-growth, mission-driven organization founded by educators in 2007. As a for-profit, Public Benefit Corporation, we believe all students deserve access to meaningful, challenging content—and all teachers deserve tools that are intuitive, effective, and built for the realities of today’s classrooms.
We develop high-quality, knowledge-rich math, science and ELA curricula grounded in research and designed in collaboration with educators. Our materials reflect real classroom needs and are built to drive lasting student outcomes.
We are committed to usability, coherence, and practical implementation—supporting teachers not just through curriculum, but with professional learning, purposeful technology, and responsive service that enable strong adoption and impact.
What We Build
Our products—Eureka Math and Eureka Math², Wit & Wisdom, PhD Science, Geodes, and the newly launched Arts & Letters ELA—are trusted by thousands of schools and districts nationwide.
- Eureka Math is the most widely used math curriculum in the U.S., and is focused on balancing conceptual understanding, procedural fluency, and application.
- Wit & Wisdom® and Arts & Letters ELA™ anchor our reading strategy with content-rich, grade-level instruction that integrates literature, history, and the arts, grounded in the science of reading. Geodes® complements our reading suite with decodable texts that pair phonics with meaningful content to support early literacy.
- PhD Science is a hands-on K-5 Science program that sparks curiosity as students build enduring knowledge of how the scientific world works.
These programs reflect a shared belief in high expectations, joyful rigor, and deep respect for educators and students.
Where We’re Headed
Great Minds is entering a new stage of growth and product maturity. We are focused on building more connected, customer-informed experiences across the full educator journey—from curriculum to professional learning to platform and support.
Our long-term vision is to become a true partner in impact—not just delivering curriculum, but supporting educators in achieving outcomes at scale.
Job Purpose
Reporting to the Technical Support Supervisor, the Technical Support Specialist will assist with successful customer rostering and technical support of Great Minds’ K-12 digital products. This entry-level position will act as a part of the Digital Department, working closely with district administrators for pre- and post-sales support, troubleshooting customer inquiries, and providing overall customer satisfaction.
Responsibilities
•Analyze customer order data to manage and track the fulfillment process of Great Minds’ digital products.
•Strategize with school and district administration on the best rostering and integration solution to meet their objectives and support them with responses to technical questions.
•Act as a liaison between school district representatives, the Sales team, the Success team, broader Technical Support and Escalations team, and the Product and Development teams to communicate current implementation options and requests for future enhancements.
•Identify and report trending digital errors and issues to the appropriate Great Minds team(s) to prevent disruption of digital services.
•Maintain knowledge of product functionality and capabilities along with industry standards and common practices for user management and inter-operability.
•Analyze support ticket data and/or product usage data and develop visual representations to identify trends and recommend improvements.
Job requirements
Requirements
•Minimum of 1 year of experience in a technical support or account management role in educational technology
•Familiarity with K-12 rostering, SIS and LMS solutions
•Excellent writing and communication skills
•Excellent critical thinking and problem-solving abilities
•Ability to effectively multi-task in a fast-paced environment
Preferred Qualifications
•Experience utilizing CRM or OMS such as Salesforce
Required Education
•Bachelor's degree
Status
Full-time
Location
Remote
The expected base salary range for this position is $52,000-$61,000, however the offered salary may be higher or lower than the above range dependent on numerous factors including, but not limited to location, work experience, skills and internal equity considerations. The base salary is not inclusive of benefits or other incentives.
A cover letter and resume are required to be considered for this position.
New employees will be required to successfully complete a background check.
Any communication to applicants relating to the Great Minds hiring process will only come from email addresses with the domains greatminds.org or greatminds.recruitee.com. If in the course of the application or hiring process with Great Minds you are contacted through another domain, are requested to provide banking or other sensitive information, or you note any other suspicious activity, please contact security@greatminds.org
Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organization’s commitment to the principles of fair employment and the elimination of all discriminatory practices.
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