Instructional Design

Learning & Development

Higher Ed

K-12

Sales

Customer Success

Product Development

Software Engineering

Academic Advising

Marketing

Fully Remote

All Jobs

Companies
About Post a job
Existing employer? Sign in
edtech.com
University of Vermont logo

University of Vermont

Technical Support Specialist

🇺🇸 Burlington, VT

🕑 Full-Time

💰 $25 - $28 per Hour

💻 Operations

🗓️ May 12th, 2025

FERPA

Edtech.com's Summary

University of Vermont is hiring a Technical Support Specialist. This role involves providing assistance to the Office of Accessibility Services and Student Accessibility Services, troubleshooting inquiries, and coordinating day-to-day management of adaptive technologies. Responsibilities include managing databases, supporting remote services, and developing workshops to aid students and staff in adaptive technologies.
 
Highlights

  • Assist with services and quality control for students with disabilities.
  • Support and develop processes for adaptive tech programs.
  • Coordinate disability services like electronic books and note taking.
  • Maintain ADA, Section 504, and FERPA compliance.
  • Manage databases and supervise work-study students.
  • Required: Bachelor's degree and 1-3 years of related experience.
  • Strong communication and customer service skills.
  • Compensation: $24.61-$28.20/hr (approx. $48,000 - $55,000/yr).

Technical Support Specialist Full Description


Toggle navigation  
Technical Support Specialist
Please carefully review the details of this position below. To apply for the position, please click the Apply for this Job button (or see the Special Instructions below if no button appears).
 If you would like to bookmark this position for later review, click on the Bookmark button.
The University of Vermont is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category legally protected by federal or state law.
For information on safety and security at the University of Vermont, see the annual security report by clicking on the Clery Act button in the sidebar menu.
Finalists for positions at UVM may be subject to a criminal background check.
For classified staff positions, actual hiring pay dependent on current competitor market conditions, comparable campus peer(s) at time of hire, and candidate’s experience level and length.
Be sure to carefully review and update your application information before submitting an application!
Position Details
 Position Details 
Advertising/Posting Title  | Technical Support Specialist
Posting Summary  | Provide general and specialized assistance to the services branch of the Office of Accessibility Services (OAS) and Student Accessibility Services (SAS) for students with disabilities. Respond to, troubleshoot, and resolve services-related inquiries and quality control matters; assist with design, development and modification of processes and facilitate system/user specific modifications. Support the OAS/SAS office to coordinate disability services for students to include electronic books, note taking, captioning, and adaptive tech programs. Coordinate day-to-day management and application of various services and adaptive technologies used to ensure that students with disabilities receive the necessary accommodations to access University coursework, programs, and facilities.

Maintain knowledge of federal regulations, the ADA, Section 504 of the Rehabilitation Act and FERPA to maintain support for faculty/staff and students with accessibility needs. Provide support to administer services-related aspects of the Clockwork & Accommodate databases and supervise work-study students in the Universal Design Technology Lab (UDTL). Support remote TypeWell, accommodation-based audio/video recordings of classes, and represent OAS/SAS at campus events/presentations. Develop workshops and activities to provide students and staff information on adaptive technologies.

Work with staff, faculty, and students to interpret and communicate service-related processes and applications around the University to improve accessibility. Assist in development and maintenance of the myACCESS Portal, the services-related aspects of the OAS/SAS website, development of department brochures, and training sessions for students.
Minimum Qualifications (or equivalent combination of education and experience)  | Bachelor’s degree in related field and one to three years related experience required. Effective organizational and time management skills, attention to detail, and ability to maintain confidentiality of information required. Effective interpersonal skills, including strong written and verbal communication abilities, customer service skills, and problem-solving abilities required. Knowledge of word-processing and database management, computer and database services, and online management and learning systems required.
Desirable Qualifications  |
Anticipated Pay Range  | 24.61-28.20/hr (approx. $48,000 - $55,000/yr)
Other Information  | 
Special Conditions  | Occasional evening and/or weekends required (if non-exempt position, may result in overtime), Bargaining unit position, A probationary period may be required, This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy, Background Check required for this position
FLSA  | Non-Exempt
Union Position  | Yes, UVMSU ($20 minimum hourly rate)
 Posting Details 
Position will be posted for a minimum of one week, after which it is subject to removal without notice.
Job Location  | Burlington, Vermont
Job Open Date  | 05/09/2025
Job Close Date (Jobs close at 11:59 PM EST.)  |
Open Until Filled  | No
 Position Information 
Position Title  | Technical Support Specialist
Posting Number  | S5602PO
Department  | Office of Accessibility Svcs/30462
Position Number  | 00020755
Employee FTE  | 1.0
Employee Term  | 12
Supplemental Questions
Required fields are indicated with an asterisk (*).

Documents Needed to Apply
Required Documents
  1. Resume
  2. Cover Letter/Letter of Application
Optional Documents

©2019 The University of Vermont – Burlington, VT 05405 – (802) 656-3131 
 To ensure the security of your data, you will be logged out due to inactivity in 3 minutes at
 .

 Any data not saved will be lost.

 Click 'OK' to keep your session active. 

Similar Jobs

Revenue Operations Coordinator

Cengage Group

🇺🇸 Remote - US

Product Release & Deployment Manager - Craft Education

Western Governors University

🇺🇸 Hybrid - Nashville, TN

Assistant Director for NIL

University of North Texas

🇺🇸 Denton, TX

Associate Director of Sports Nutrition

Mississippi State University

🇺🇸 Starkville, MS

Campus Director & Dean of Academic Affairs & Operations

South University

🇺🇸 Atlanta, GA