Technical Trainer

• Artificial Intelligence
• 20137
• 212 Elm Street 4th Floor, Somerville, Massachusetts, US, 02143
• Full-Time
• Remote
• USD $77,000.00/Yr.
• USD $100,000.00/Yr.

• Customer Training Delivery
  • Plan, schedule, and facilitate instructor-led system administration training sessions for external customers, covering installation, configuration, user management, and day-to-day platform operations.
  • Adapt delivery style and content depth to accommodate audiences ranging from novice end users to experienced IT administrators.
  • Conduct pre-training needs assessments and post-training evaluations to ensure learning objectives are met and continuously improved.
  • Serve as a product knowledge resource during training engagements, fielding technical questions and escalating product issues as appropriate.
• eLearning & Self-Paced Course Development
  • Design and produce self-paced training courses for electronic delivery using authoring tools.
  • Script, storyboard, record, and edit course content including video walkthroughs, interactive simulations, knowledge checks, and assessments.
  • Publish and maintain courses within the company’s Learning Management System (LMS), ensuring accuracy, accessibility, and version control.
  • Apply instructional design principles to create learner-centered experiences that drive measurable outcomes.
• New Product Introduction Training
  • Partner with Services Organizational Readiness Team (SORT) to identify training needs for new product releases, feature updates, and platform changes prior to general availability.
  • Develop and deliver timely internal technical enablement sessions to ensure customer-facing technical staff are fully prepared before new releases.
  • Translate complex engineering specifications and product documentation into clear, practical training content for technical audiences.
  • Maintain a continuous feedback loop with SORT and Product Management to keep training content aligned with evolving product direction.
• Training Templates & Standards Development
  • Collaborate with Technical Writer to create and maintain standardized training templates including course shells, slide deck frameworks, facilitator guides, participant workbooks, and course syllabus templates.
  • Establish and document training development standards, style guides, and quality checklists to ensure consistency across all training materials.
  • Continuously evaluate and refresh templates based on learner feedback, delivery experience, and changes in instructional best practices.
• Subject Matter Expert (SME) Coordination & Knowledge Transfer
  • Identify, engage, and guide internal subject matter experts in converting deep technical knowledge into structured, learner-ready training content.
  • Conduct working sessions with SMEs to extract, organize, and validate technical content, minimizing the burden on SMEs while maximizing the quality of output.
  • Provide coaching and light instructional design support to SMEs contributing to training programs, building internal training capability over time.
  • Maintain a repository of SME-sourced knowledge assets and coordinate with team leads to ensure content remains current.

• Required
  • Bachelor’s degree or equivalent experience required.
  • 5+ years of experience in technical training, instructional design, or a related role within a software, SaaS, or technology environment. (Required)
  • Strong technical knowledge of Linux, Database experience, MySQL and Microsoft SQL.
  • Demonstrated ability to deliver instructor-led technical training to diverse audiences, including system administrators and IT professionals. (Required)
  • Hands-on experience developing eLearning content using tools such as Articulate 360, Adobe Captivate, Camtasia, or similar authoring platforms. (Required)
  • Proficiency with Learning Management Systems (LMS) for course publishing, enrollment management, and reporting. (Required)
  • Strong written and verbal communication skills, with the ability to explain technical concepts clearly and concisely. (Required)
  • Proven ability to manage multiple projects simultaneously, meet deadlines, and operate effectively in a fast-paced product environment. (Required)
  • Experience working cross-functionally with engineering, product management, and customer-facing teams. (Required)
• Preferred
  • Familiarity with medical software, specifically RIS or PACS
  • Experience supporting New Product Introduction or product launch training programs. (Preferred)
  • Familiarity with instructional design methodologies. (Preferred)
  • Background in software system administration (networking, user management, cloud platforms, or enterprise applications). (Preferred)
  • Certification in instructional design, eLearning development, or a relevant technical domain (e.g., CompTIA CTT+, ATD CPTD, GCP or AWS fundamentals). (Preferred)
  • Experience building internal knowledge-sharing programs or communities of practice. (Preferred)

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.
• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
• Follows all local, regional and country laws concerning employment.
• Follows all DeepHealth policies and procedures.
• Follows data privacy, compliance, safety and confidentiality standards at all times.
• Practices universal safety precautions.
• Promotes good public relations on the phone and in person.
• Adapts and is willing to learn new tasks, methods, and systems.
• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.
• Completes job responsibilities in a quality and timely manner.