Sub-Zero Group, Inc.
Technical Trainer II - West Region
LMS
Edtech.com's Summary
Sub-Zero, Wolf, and Cove is hiring a Technical Trainer II. The role involves leading and delivering both in-person and virtual training sessions focused on service, installation, and application of luxury kitchen appliances, working closely with Customer Service leadership and Field Operations to ensure accurate and timely training content.
Highlights
- Lead facilitation of service, installation, and application trainings for internal employees and external service partners.
- Develop and maintain training materials including guides, presentations, and videos.
- Deliver instructor-led (ILT) and virtual instructor-led training (VILT) sessions via MS Teams.
- Measure learning outcomes and continuously improve training content based on metrics.
- Collaborate with cross-functional teams to align training with new product development and prepare launch-ready content.
- Requires an Associate degree or higher in Education, Instructional Design, Communication, or related field.
- Minimum 5 years of experience in learning development or related training roles, preferably in appliance or similar industries.
- Strong technical aptitude for mechanical and electrical appliance concepts and excellent communication, collaboration, and project management skills.
- Ability to travel up to one week per month domestically and once yearly to Canada.
- Salary range of $75,000 - $95,000 annually, plus industry-leading health benefits, 401(k) with profit sharing, education assistance, and parental leave.
Technical Trainer II - West Region Full Description
Technical Trainer II - West Region
Job Category: Customer Service
Requisition Number: TECHN007105
Full-Time
Remote
Phoenix, AZ 85050, USA
Job Details
Description
Overview
Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world’s most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right—with integrity, teamwork, and accountability.
This position reports to the Training Manager and is part of the Training Team, which consists of trainers located throughout the United States. The team is dedicated to delivering high-quality training to our service partners across all regions. This individual will primarily cover the geographic area of the West Coast (west from Colorado including British Columbia and Hawaii). Some additional coverage throughout the US may be required as well. The ideal candidate will be located centrally within this area.
Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.
Primary Responsibilities:
As a Technical Trainer II, you will act as the lead facilitator for all service, installation, and application trainings, both in person and virtually. You will be responsible for delivering training to internal employees, installers, service companies, and more. You will work closely with the Customer Service leadership and Field Operations teams to ensure the right content is provided for the right people at the right time. Responsibilities will include:
- Facilitate instructor‑led training (ILT) in our lab and virtual instructor‑led training (VILT) via MS Teams, applying best practices for engagement and co‑facilitation.
- Develop and maintain course materials: instructor guides, participant guides, presentations, videos, and job aids.
- Teach effective use of core tools to support and reinforce installation and service best practices.
- Ensure training facilities and equipment are prepared for all sessions.
- Measure learning outcomes and business impact; report metrics and continuously improve content.
- Partner with cross‑functional teams to align training with new product development (NPD) tollgates; secure units for lab use and prepare launch‑ready content.
Required Qualifications:
- Associates degree or higher in Education, Instructional Design, Communication, or a related field
- 5+ years of experience in learning development, learning design or equivalent experience in the appliance or similar industry in support of training activities
- Presentation and learning facilitation experience
- Technical aptitude for learning mechanical, electrical, and other concepts related to appliance installation, repair, and supporting applications
- Excellent communication, collaboration, and project management skills
- Ability to travel domestically up to 1 week per month and to Canada once per year
Preferred Qualifications:
- Continuous improvement experience
- Familiarity with learning management systems (LMS)
We value our employees by providing:
- Annual salary range of $75,000 - $95,000 based on skills and experience
- Industry leading health, dental, and vision plans
- Generous 401 (K) savings and profit sharing
- Education assistance and internal training programs
- Maternity & paternity leave
- Interested in learning more on our robust benefits package we offer? Click here!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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