Edtech.com's Summary

LaundryLux is hiring a Technical Training Specialist to serve as the subject matter expert on their commercial laundry equipment products. This role involves providing technical training and education to internal employees, external clients, distributors, and technicians to support sales, service, installation, maintenance, and promotion of all product lines.

Highlights

Deliver product training to Laundromat owners, internal technical staff, sales personnel, distributors, and technicians.
Support onboarding for new hires and new distributors to ensure smooth integration.
Assist with equipment installations and resolve high-profile technical issues at client sites.
Create and update training materials, including videos and technical documents.
Maintain up-to-date knowledge of equipment specifications, benefits, and industry trends.
Provide support to sales teams for escalating technical issues.
Experience in leadership, training, and excellent presentation and communication skills required.
Bachelor’s degree in a technical or business management field preferred; 5+ years in commercial laundry equipment service or sales.
Technical background with mechanical and/or electrical knowledge is a strong plus.
Position requires up to 75% domestic travel including occasional trips to Canada and Mexico.

Technical Training Specialist Full Description

Join LaundryLux

Laundrylux is the North American supplier of Electrolux Professional & Wascomat equipment for Laundromats, Coin Laundries & On-Premises Laundries. From financing to repairs, Laundrylux provides a comprehensive set of services to help with all elements of commercial laundry.

Technical Training Specialist

What we are looking for: As the Technical Training Specialist, your goal is to be the subject matter expert on our products. The objective of this position is to provide the technical training and education of internal employees as well as external clients, customers, owners, distributors and technicians in the product knowledge and technical knowledge required to sell, distribute, service, install, maintain, and promote all our product lines.

Before we continue to dive into the requirements for the role let’s talk about Why you should join LaundryLux?

Career Advancement: We offer a career, not just a job. We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment.

Learning and Development: We foster a culture that encourages and promotes professional growth and development, with continuous learning

Diversity Initiatives: We are proud to have launched the Women’s Initiative focused on building a better workplace for women, providing support, and recognizing the talented women within our company.

LaundryLux Benefits: We offer a comprehensive benefits package including:

Health benefits package including medical, dental & vision plans
Life Insurance
401(k) with company matching
Paid Time Off
Paid Holidays
Profit Sharing
Employee Referral Program
Mentorship Program
Company Sponsored Training
Tuition Reimbursement

Back to the role:

What you will do:

Partners with National Technical Training Manager to schedule and provide product training to Laundromat owners, internal technical staff, internal and external Sales personnel.
Assist in the onboarding of new hires for LaundryLux and LaundryLux Distribution.
Partners with VP of Customer Success & sales teams on equipment installations ensuring a smooth transition to our product. Also, aide in the training of new distributors to ensure a valuable onboarding experience.
Partners with National Technical Training Manager to assist in creating external training schedules with clients/distributors/technicians for all LaundryLux sponsored training courses.
Assist Direct Sales Commissioning team by providing support for escalating issues.
Visit client sites assigned by management to assist with solving high profile technical problems or other installation issues or client equipment emergencies.
Attend distributor sales shows, industry conferences, and technical events for Vended, and OPL teams, as requested.
Assist in creating training materials, courses, and demonstrations, including videos, procedures, and technical documents to assist Laundrylux employees as well as external distributors and technicians to service, repair and maintain all product lines.
Identify continuous improvement activities that will be required to create a world class technical support function.
Stay up to date with product / technical knowledge to professionally articulate equipment differentiation, specifications, benefits, and industry information.
Ensure accurate budget spend is maintained in line with the company financial process.
Perform other duties as assigned by management.

What you should have:

Experienced in both receiving as well as providing direction.
Demonstrated leadership and training/teaching/coaching abilities.
Excellent presentation skills.
Proficiency in communications and continuous improvement methodology.
Demonstrated ability to prioritize multiple tasks in a manner that supports the strategies of the organization.
Excellent customer service and relationships skills.
Analytical critical thinking skills.

Education and Experience:

Bachelor’s degree in a technical field or a business management degree is a strong plus.
5+ years’ experience in the professional and commercial laundry equipment service and or sales industry.
Technical background and experience, with direct mechanical and/or electrical knowledge a strong plus.
Prior training experience preferred.

Travel Requirement:

75% in the field. Mostly domestic U.S. and occasional Canada & Mexico.
Flexibility is required, as some travel and training may be needed in other regions and may sometimes require weekend travel.

Our Values:
People, Share Responsibility, Integrity, Excellence, Customer Focused, Meaningfulness and Fun

If you are looking for your next challenge, then this is your chance to join our team of exceptionally talented, creative and innovative professionals. We want you!

We are an equal opportunity employer and we are committed to providing reasonable accommodations to individuals with disabilities in all aspects of the employment process. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Our company participates in E-Verify.

Locations
Inwood, New York
Remote status
Fully Remote
Yearly salary
$80,000 - $100,000

Original Job Description

Join LaundryLux

Technical Training Specialist

Before we continue to dive into the requirements for the role let’s talk about Why you should join LaundryLux?

Learning and Development: We foster a culture that encourages and promotes professional growth and development, with continuous learning

LaundryLux Benefits: We offer a comprehensive benefits package including:

Health benefits package including medical, dental & vision plans
Life Insurance
401(k) with company matching
Paid Time Off
Paid Holidays
Profit Sharing
Employee Referral Program
Mentorship Program
Company Sponsored Training
Tuition Reimbursement

Back to the role:

What you will do:

Partners with National Technical Training Manager to schedule and provide product training to Laundromat owners, internal technical staff, internal and external Sales personnel.
Assist in the onboarding of new hires for LaundryLux and LaundryLux Distribution.
Partners with VP of Customer Success & sales teams on equipment installations ensuring a smooth transition to our product. Also, aide in the training of new distributors to ensure a valuable onboarding experience.
Partners with National Technical Training Manager to assist in creating external training schedules with clients/distributors/technicians for all LaundryLux sponsored training courses.
Assist Direct Sales Commissioning team by providing support for escalating issues.
Visit client sites assigned by management to assist with solving high profile technical problems or other installation issues or client equipment emergencies.
Attend distributor sales shows, industry conferences, and technical events for Vended, and OPL teams, as requested.
Assist in creating training materials, courses, and demonstrations, including videos, procedures, and technical documents to assist Laundrylux employees as well as external distributors and technicians to service, repair and maintain all product lines.
Identify continuous improvement activities that will be required to create a world class technical support function.
Stay up to date with product / technical knowledge to professionally articulate equipment differentiation, specifications, benefits, and industry information.
Ensure accurate budget spend is maintained in line with the company financial process.
Perform other duties as assigned by management.

What you should have:

Experienced in both receiving as well as providing direction.
Demonstrated leadership and training/teaching/coaching abilities.
Excellent presentation skills.
Proficiency in communications and continuous improvement methodology.
Demonstrated ability to prioritize multiple tasks in a manner that supports the strategies of the organization.
Excellent customer service and relationships skills.
Analytical critical thinking skills.

Education and Experience:

Bachelor’s degree in a technical field or a business management degree is a strong plus.
5+ years’ experience in the professional and commercial laundry equipment service and or sales industry.
Technical background and experience, with direct mechanical and/or electrical knowledge a strong plus.
Prior training experience preferred.

Travel Requirement:

75% in the field. Mostly domestic U.S. and occasional Canada & Mexico.
Flexibility is required, as some travel and training may be needed in other regions and may sometimes require weekend travel.

Our Values:
People, Share Responsibility, Integrity, Excellence, Customer Focused, Meaningfulness and Fun

If you are looking for your next challenge, then this is your chance to join our team of exceptionally talented, creative and innovative professionals. We want you!

Our company participates in E-Verify.

Locations
Inwood, New York
Remote status
Fully Remote
Yearly salary
$80,000 - $100,000

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Technical Training Specialist

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