Edtech.com's Summary

Eaton is hiring a Technical Training Specialist. The role involves managing technical communications by leading training development, conducting audits, validating customer orders, and supporting customer interactions to ensure compliance and operational efficiency within the Energy Solutions & Services division.

Highlights

Lead development, delivery, and maintenance of technical training content to ensure ISO and industry standards compliance.
Conduct training sessions, audits, and validation activities aligned with ISO 9001/14001, ANSI, IEEE, CSA, and NEMA standards.
Manage customer orders from receipt through delivery, resolving technical and scheduling issues.
Provide technical product and application support to customers, agents, and internal teams as a cross-functional liaison.
Support quotation and ERP systems through training and continuous improvement efforts.
Coordinate and execute formal order changes, holds, and cancellations communicating impacts across functions.
Approve and negotiate pricing within guidelines using market intelligence to meet margin goals.
Qualifications include a Bachelor’s Degree in Engineering or equivalent technical experience, preferably with electrical or mechanical engineering background.
Experience with ERP and quotation systems and knowledge of electric power distribution transformers are preferred.
Salary range is $86,000 to $126,000 annually, with no relocation assistance provided.

Technical Training Specialist Full Description

Technical Training Specialist

Waukesha, Wisconsin, USA, 5318

Job description
Company and benefits

Job Req ID

70948

Work Type

Hybrid

Department

Marketing

Hiring Program

ESS (Energy Solutions & Services)

Relocation Assistance

Eaton’s ES AMER ESS division is currently seeking a Technical Training Specialist.

This role is located at our Waukesha, WI facility. No relocation assistance will be provided.

The expected annual salary range for this role is $86000 - $126000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

The primary function of the Technical Training Specialist is to be a skilled technical communicator who manages the purchased customer visits for audits, inspections and test witnesses.

In this role you will:

Lead development, delivery, and maintenance of training content (onboarding, job aids, videos, electronic documentation) to build organizational capability and ensure ISO and industry standard compliance.
Conduct training sessions, audits, and validation activities to ensure accuracy and alignment with internal procedures and standards (ISO 9001/14001, ANSI, IEEE, CSA, NEMA).
Process and validate customer orders, ensuring alignment between purchase orders, proposals, and specifications; resolve discrepancies and prepare accurate documentation for engineering and manufacturing.
Execute formal order change, hold, and cancellation processes, communicating impacts across all affected functions.
Approve and negotiate pricing within guidelines, applying market intelligence to support win strategies and margin goals.
Provide technical product and application support to customers, agents, and internal teams, serving as a cross‑functional liaison.
Support quotation and ERP systems through training, testing, feedback, and continuous improvement initiatives in collaboration with Sales and IT.
Engage directly with customers through site visits, plant tours, and Customer Service Center interactions, representing the business with strong technical expertise.
Manage strategic customer and agent accounts, identify operational and improvement opportunities, and support product growth strategies.
Drive continuous improvement across training, proposals, order management, and cross‑functional workflows.
Independently coordinate transformer orders from receipt through delivery, resolving technical, scheduling, and customer-driven issues to ensure successful execution.

Qualifications:

Basic Qualifications:

Bachelor’s Degree in Engineering from an accredited institution, OR a Bachelor’s Degree from an accredited institution with a minimum of 2 years of experience in a technical field.
Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
No relocation assistance will be provided for this position. Only candidates within a 50-mile radius of Waukesha, WI will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.

Preferred Qualifications:

Electrical or Mechanical Engineering degree
Two (2) years of product, customer service, inside sales, or proposals experience in a technical field.
One (1) year of experience using ERP and quotation systems

Skills:

Knowledge of electric power distribution transformers and their components and accessories
Knowledge of typical applications, equipment, systems and standards for electric power distribution transformers
Excellent oral, interpersonal and written skills with the ability to effectively communicate
Detail oriented, with the ability to balance multiple priorities and work to deadlines with a high degree of accuracy
Knowledge of Microsoft Office (Word, Excel, Power Point), SAP or other ERP related system and the ability to utilize such tools to analyze data and solve routine problems

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Eaton strives to provide benefits and programs that are competitive and focused on employee well-being. These programs are offered across the United States and Puerto Rico, but specific programs and options available may depend on eligibility factors such as geographic locations, date of hire, employment type and the applicability of collective bargaining agreements.

About Us

Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial and institutional, machine building, residential, aerospace and mobility markets. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re helping to solve the world’s most urgent power management challenges and building a more sustainable society for people today and generations to come.

Founded in 1911, Eaton has continuously evolved to meet the changing and expanding needs of our stakeholders. With revenues of nearly $27.4 billion in 2025, the company serves customers in more than 180 countries. For more information, visit www.eaton.com. Follow us on LinkedIn.

Recent Awards: Honored to be recognized

2018-2026 World's most admired companies, Fortune2023-2025 Top 100 Global Most Loved Workplaces, Newsweek2025 World's 100 Best Companies, TIME | 2012-2026 World's Most Ethical Companies, Ethisphere2025 World's Best Employers, Forbes2026 Global Top 100 Most Loved Workplaces, The Economist
2023-2025 Great Place to Work Certified, US2021-2026 America's Top Most Loved Workplaces, Best Practice Institute2026 America's Greatest Workplaces for Women, Newsweek2026 America's Best Employers for Company Culture, Forbes2026 America's Greatest Workplaces for Parents & Families, Newsweek | 2026 America's Greatest Workplaces in Manufacturing2025 America's Best Large Employers, Forbes2025 Top Veteran Friendly Employer, U.S. Veterans Magazine2025 Top Most Loved Workplace for Career Advancement, Best Practice Institute2025 Gold Award, Military Friendly Companies

Original Job Description