University of South Carolina
Technologies Platform Mgr
SaaS
Edtech.com's Summary
University of South Carolina is hiring a Technologies Platform Manager. This role leads campus efforts to support student technology platforms, enhancing student retention and success by coordinating data-informed interventions and collaborating with Student Affairs, Academic Support, and other partners. The manager serves as the primary contact for technology workflows, training, and analytics to drive measurable improvements in student outcomes.
Highlights
- Lead first-year retention surveys and expand targeted surveys beyond the first year.
- Organize and participate in events/programs for Carolina Experience target student populations.
- Collaborate with Student Affairs and Academic Support to coordinate technology-enabled student success interventions, including EAB Navigate.
- Serve as primary contact for workflow, troubleshooting, and improvements of student success platforms.
- Develop and implement strategic use of technology tools like EAB Navigate's mobile app and course progress reports.
- Use data analytics to guide students to resources and improve engagement and persistence.
- Bachelor's degree and 2+ years related experience required; Master’s and 5+ years higher education student success experience preferred.
- Strong analytical, communication, and assessment skills required; ability to lead change using data.
- Salary range $57,779 - $72,224 with benefits including health insurance, retirement, paid leave, and professional development.
- Work within the Division of Student Affairs and Academic Support, fostering collaborations across campus to support diverse student populations.
Technologies Platform Mgr Full Description
Technologies Platform Mgr
Please see Special Instructions for more details.
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by April 8, 2026.
The University of South Carolina offers a valuable benefits package including but not limited to:
- Health and Life Insurance
- Retirement Programs
- Paid Tuition
- Dependent Scholarships
- Annual Leave
- Sick Leave
- 13 Paid Holidays (including an extended December holiday)
- Paid Parental Leave
- Professional Development Opportunities
Click here to learn more about why you should work at USC.
Posting Details
Posting Summary
Logo |
Posting Number | STA00137PO26
Job Family | Operational Analysis
Job Function | Project Management
USC Market Title | Project Coordinator
Link to USC Market Title | https://uscjobs.sc.edu/titles/133563
Job Level | P2 - Professional
Business Title (Internal Title) | Technologies Platform Mgr
Campus | Columbia
Work County | Richland
College/Division | Division of Student Affairs and Academic Support
Department | SAAS Carolina Experience
State Pay Range | G10
USC Market Range | MRG - $57,779 $72,224 $86,669
Anticipated Hiring Range | $57,779 - $72,224
Location of Vacancy | Columbia, SC
Part/Full Time | Full Time
Hours per Week | 37.5
Work Schedule | 8:30am- 5:00pm, Monday – Friday Must be willing to work a flexible schedule to meet the needs of the department.
Basis | 12 months
Job Search Category | Student Services
About USC
About University of South Carolina | From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Veterans' Preference Statement | The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.
Veterans' Preference Statement | The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.
Benefits for FTE Positions
The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.
The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.
Position Description
Advertised Job Summary | Technologies Platform Manager
Are you passionate about using technology to improve student success and outcomes? Do you love optimizing platforms like student success systems to drive real results? Can you connect people, processes, and platforms to create measurable impact? If you’re ready to leverage technology, collaboration, and data to transform the student experience, we want to hear from you.
The Technologies Platform Manager leads campus efforts to support identified student technologies platforms and their users to enhance student retention, timely graduation, and employability. The Technologies Platform Manager develops and improves a technology-enabled student success network, using identified student success technologies (e.g., EAB Navigate), to guide data-informed interventions. This position is the primary contact for Student Affairs and Academic Support departments, and additional campus partners for training, features enhancements, functions, workflow, reports, and analytics that will drive measurable results in student success.
Primary responsibilities include:
Lead the first-year retention survey and develop capacity and intentional plans to expand targeted surveys beyond the first year. Organizes and/or participates in events and programs specific to Carolina Experience target student populations. Work collaboratively with Student Affairs and Academic Support (SAAS) and other key stakeholders to drive coordination of technology-enabled interventions for student success across the campus, including but not limited to the EAB Navigate coordinated care network. Serve as primary point of contact for workflow, troubleshooting, and process improvements associated with Student Affairs and Academic Support departments and additional campus partners using identified student technology platforms (e.g., EAB Navigate).
Perks: Generous annual and sick leave accruement, along with 13 paid holidays. An engaging and collaborative on-campus environment. Our location is in South Carolina’s capitol city, surrounded by amenities, so you will love where you work! Opportunities for professional development, including tuition assistance. Eligible for enrollment in the Public Service Loan Forgiveness Program
https://www.youtube.com/watch?v=BALBcUSl7ck
Job Related Minimum Required Education and Experience | Requires a bachelor’s degree in a job related field and 2 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials
Preferred Qualifications | Master’s degree and at least 5 years of direct experience with higher education student success. Experience coordinating student success management and intervention systems. Direct experience facilitating student-based initiatives.
Knowledge/Skills/Abilities | Knowledge of student services in higher education is required. Strong analytical skills and the ability to draw sound conclusions based on information is critical. Excellent oral and written communication skills, including the ability to deliver training and information to a wide range of constituents are required. Demonstrated knowledge in assessment and outcomes measurement. Must be able to use data to persuade stakeholders and lead positive change.
Are you passionate about using technology to improve student success and outcomes? Do you love optimizing platforms like student success systems to drive real results? Can you connect people, processes, and platforms to create measurable impact? If you’re ready to leverage technology, collaboration, and data to transform the student experience, we want to hear from you.
The Technologies Platform Manager leads campus efforts to support identified student technologies platforms and their users to enhance student retention, timely graduation, and employability. The Technologies Platform Manager develops and improves a technology-enabled student success network, using identified student success technologies (e.g., EAB Navigate), to guide data-informed interventions. This position is the primary contact for Student Affairs and Academic Support departments, and additional campus partners for training, features enhancements, functions, workflow, reports, and analytics that will drive measurable results in student success.
Primary responsibilities include:
Lead the first-year retention survey and develop capacity and intentional plans to expand targeted surveys beyond the first year. Organizes and/or participates in events and programs specific to Carolina Experience target student populations. Work collaboratively with Student Affairs and Academic Support (SAAS) and other key stakeholders to drive coordination of technology-enabled interventions for student success across the campus, including but not limited to the EAB Navigate coordinated care network. Serve as primary point of contact for workflow, troubleshooting, and process improvements associated with Student Affairs and Academic Support departments and additional campus partners using identified student technology platforms (e.g., EAB Navigate).
Perks: Generous annual and sick leave accruement, along with 13 paid holidays. An engaging and collaborative on-campus environment. Our location is in South Carolina’s capitol city, surrounded by amenities, so you will love where you work! Opportunities for professional development, including tuition assistance. Eligible for enrollment in the Public Service Loan Forgiveness Program
https://www.youtube.com/watch?v=BALBcUSl7ck
Job Related Minimum Required Education and Experience | Requires a bachelor’s degree in a job related field and 2 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials
Preferred Qualifications | Master’s degree and at least 5 years of direct experience with higher education student success. Experience coordinating student success management and intervention systems. Direct experience facilitating student-based initiatives.
Knowledge/Skills/Abilities | Knowledge of student services in higher education is required. Strong analytical skills and the ability to draw sound conclusions based on information is critical. Excellent oral and written communication skills, including the ability to deliver training and information to a wide range of constituents are required. Demonstrated knowledge in assessment and outcomes measurement. Must be able to use data to persuade stakeholders and lead positive change.
Job Duties
Job Duty | Lead the first-year retention survey and develop capacity and intentional plans to expand targeted surveys beyond the first year. Enhance self-service functionality for students, using survey data and analytics to nudge students to resources and interventions that will support their positive engagement and persistence. Guide the strategic implementation of EAB’s mobile app, with a focus on phased, coordinated, project planning and execution. Collaborate with Carolina Experience to collect qualitative (including student focus groups) and quantitative feedback to inform approach to implementation and project phasing.
Essential Function | Yes
Percentage of Time | 25Job Duty | Organizes and/or participates in events and programs specific to Carolina Experience target student populations. Serves on USC-based, regional, and national committees or organizations related to Carolina Experience student target populations, including seeking opportunities for scholarly presentations and sharing of relevant work to external audiences. Support the Carolina Experience mission by contributing to a positive work environment, including attendance and participation in office staff meetings, 1:1 meetings, and collaborative campus partner meetings
Essential Function | Yes
Percentage of Time | 25Job Duty | Work collaboratively with Student Affairs and Academic Support (SAAS) and other key stakeholders to drive coordination of technology-enabled interventions for student success across the campus, including but not limited to the EAB Navigate coordinated care network. Assess the opportunity to expand care units based on intervention workflow and data-informed impediments to student persistence. Focus on student subpopulations determined by institutional data, including those identified through strategic planning. Works collaboratively with Carolina Experience staff and relevant campus partners to elevate USC technology platforms as part of peer mentor support and additional target student populations.
Essential Function | Yes
Percentage of Time | 20Job Duty | Serve as primary point of contact for workflow, troubleshooting, and process improvements associated with Student Affairs and Academic Support departments and additional campus partners using identified student technology platforms (e.g., EAB Navigate). Address any issues associated with the identified technology platforms, working with dedicated consultant and technology teams for resolution. Manage the aspects of the system relied upon as a primary institutional data management, workflow and analytics tool. Provide assistance in the intentional and strategic use of course-specific progress reports as needed.
Essential Function | Yes
Percentage of Time | 20Job Duty | Provides support for internal and external information requests, and participates in assigned project tasks. Research and evaluate new technologies and improvements to existing technologies, including artificial intelligence, to improve the student experience and provide timely and relevant information to students at key decision points. Completes other duties as assigned.
Essential Function | Yes
Percentage of Time | 10
Essential Function | Yes
Percentage of Time | 25Job Duty | Organizes and/or participates in events and programs specific to Carolina Experience target student populations. Serves on USC-based, regional, and national committees or organizations related to Carolina Experience student target populations, including seeking opportunities for scholarly presentations and sharing of relevant work to external audiences. Support the Carolina Experience mission by contributing to a positive work environment, including attendance and participation in office staff meetings, 1:1 meetings, and collaborative campus partner meetings
Essential Function | Yes
Percentage of Time | 25Job Duty | Work collaboratively with Student Affairs and Academic Support (SAAS) and other key stakeholders to drive coordination of technology-enabled interventions for student success across the campus, including but not limited to the EAB Navigate coordinated care network. Assess the opportunity to expand care units based on intervention workflow and data-informed impediments to student persistence. Focus on student subpopulations determined by institutional data, including those identified through strategic planning. Works collaboratively with Carolina Experience staff and relevant campus partners to elevate USC technology platforms as part of peer mentor support and additional target student populations.
Essential Function | Yes
Percentage of Time | 20Job Duty | Serve as primary point of contact for workflow, troubleshooting, and process improvements associated with Student Affairs and Academic Support departments and additional campus partners using identified student technology platforms (e.g., EAB Navigate). Address any issues associated with the identified technology platforms, working with dedicated consultant and technology teams for resolution. Manage the aspects of the system relied upon as a primary institutional data management, workflow and analytics tool. Provide assistance in the intentional and strategic use of course-specific progress reports as needed.
Essential Function | Yes
Percentage of Time | 20Job Duty | Provides support for internal and external information requests, and participates in assigned project tasks. Research and evaluate new technologies and improvements to existing technologies, including artificial intelligence, to improve the student experience and provide timely and relevant information to students at key decision points. Completes other duties as assigned.
Essential Function | Yes
Percentage of Time | 10
Position Attributes
Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
Safety Sensitive or Security Sensitive | No
Hazardous weather category | Non-Essential
Hazardous weather category | Non-Essential
Posting Detail Information
Number of Vacancies | 1
Desired Start Date |
Job Open Date | 03/09/2026
Job Close Date | 04/08/2026
Open Until Filled | No
Special Instructions to Applicant | Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. We are only accepting applications submitted by April 8, 2026. The University of South Carolina offers a valuable benefits package including but not limited to:
Health and Life Insurance Retirement Programs Paid Tuition Dependent Scholarships Annual Leave Sick Leave 13 Paid Holidays (including an extended December holiday) Paid Parental Leave Professional Development Opportunities
Click here to learn more about why you should work at USC.
Quicklink for Posting | https://uscjobs.sc.edu/postings/203237
EEO Statement | The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.
Desired Start Date |
Job Open Date | 03/09/2026
Job Close Date | 04/08/2026
Open Until Filled | No
Special Instructions to Applicant | Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. We are only accepting applications submitted by April 8, 2026. The University of South Carolina offers a valuable benefits package including but not limited to:
Health and Life Insurance Retirement Programs Paid Tuition Dependent Scholarships Annual Leave Sick Leave 13 Paid Holidays (including an extended December holiday) Paid Parental Leave Professional Development Opportunities
Click here to learn more about why you should work at USC.
Quicklink for Posting | https://uscjobs.sc.edu/postings/203237
EEO Statement | The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you have at least a Bachelor's Degree in a job related field and 2 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience?
- Yes
- No
Applicant Documents
Required Documents
- Cover Letter
- Resume
Optional Documents
- List of References and Contact Information
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