Technology Engagement Manager

Technology Engagement Manager

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Please see Special Instructions for more details.

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

We are only accepting applications submitted by June 20, 2026.

The University of South Carolina offers a valuable benefits package including but not limited to:

Click here to learn more about why you should work at USC.

Posting Details

 Posting Summary 

Logo 
Posting Number  | STA00263PO26
Job Family  | Information Technology
Job Function  | General IT
USC Market Title  | Technology Solutions Consultant
Link to USC Market Title  | https://uscjobs.sc.edu/titles/205014
Job Level  | P4 - Professional
Business Title (Internal Title)  | Technology Engagement Manager
Campus  | Columbia
Work County  | Richland
College/Division  | Division of Information Technology
Department  | IT Service Management
State Pay Range  | T08
USC Market Range  | MRL - $95,423 $121,664 $147,906
Anticipated Hiring Range  | $95,423 - $121,664
Location of Vacancy  |
Part/Full Time  | Full Time
Hours per Week  | 37.5
Work Schedule  | Standard working schedule: 8:30am – 5:00pm Must be willing to work a flexible schedule to meet the needs of the department.
Basis  | 12 months
Job Search Category  | Information Technology

 
About USC 

About University of South Carolina  | From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Veterans' Preference Statement  | The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.

 
Benefits for FTE Positions 
The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.

 Position Description 

Advertised Job Summary  | Technology Engagement Manager:
Spend your days enjoying one of the most beautiful university campuses in America at the University of South Carolina, located in the vibrant capital city of one of the nation’s fastest-growing states. Join us in revolutionizing the Division of Information Technology as we transform our campus into a cutting-edge technological marvel! As a Gamecock, you will be part of a dynamic, fast-paced, and talented team, while making a significant impact on the technology that powers our university and creates a #1 ranked first-year experience for our students. Enjoy an urban setting while showcasing your expertise and contributing to the next chapter of our university’s remarkable story.

About the Role:
The Technology Engagement Manager serves as a strategic partner and primary liaison between The USC System’s academic and administrative units and the Division of IT at the University of South Carolina. This role ensures all units are well-supported in aligning their technology needs with institutional IT standards, strategic priorities, and compliance requirements. A core function of the position is to guide customers through the IT Purchasing Portal, which is designed to streamline and improve transparency in IT procurement. The Technology Engagement Manager ensures that IT purchases are properly submitted through the portal for review, helping units navigate the process efficiently and effectively.

Key Responsibilities:Guide customers in developing strong, strategic, and well-prepared requisitions. You’ll advise on required documentation, recommend valuable supporting information, and help navigate decision pathways to ensure efficient, high-quality outcomes. Develop deep insight into each unit’s goals, operations, and challenges, becoming a trusted advisor across the organization. You’ll foster collaborative relationships both horizontally and vertically, driving alignment and shared success. Collaborate with system leaders to identify and articulate the technology, talent, and capability investments that will advance academic, administrative, and research excellence
What We’re Looking For:A strategic relationship-builder who can quickly understand diverse unit needs and translate them into actionable plans and well-structured requisitions. A trusted advisor with strong judgment and organizational savvy, capable of navigating complex decision pathways and influencing stakeholders at all levels. A collaborative partner who communicates clearly and confidently, and can align technology, talent, and capability investments with institutional priorities. A proactive, solutions-oriented professional who thrives in a dynamic environment and is motivated by advancing academic, administrative, and research excellence.

Why Join Us?
Make a meaningful impact by shaping the technology, talent, and capabilities that advance academic, administrative, and research excellence. Partner with engaged leaders across the organization and serve as a trusted advisor in high-visibility, strategic initiatives. Grow your influence and expertise in a collaborative, mission-driven environment that values innovation and thoughtful decision-making. Be part of a forward-thinking team that is committed to continuous improvement, strong partnerships, and delivering measurable results.

Perks of the University of South Carolina:Downtown COLA Location: Enjoy working in the heart of Columbia, SC, with easy access to vibrant city life, dining, and cultural events. Energetic Leadership: Thrive under the guidance of an energetic and innovative leadership team dedicated to transforming IT at USC, making your role impactful and exciting.

Job Related Minimum Required Education and Experience  | Requires a bachelor’s degree in a job-related field and 4 or more years of job-related experience, which may be substituted by an equivalent combination of job-related certification, training, education, and/or experience.

Required Certification, Licensure/Other Credentials   
Preferred Qualifications  | Master’s degree in Information Technology, Business Administration, Higher Education Administration, Public Administration, Organizational Development, or a related field. Experience working in higher education, particularly at an R1 or comparably complex research institution, with familiarity in academic, administrative, and research operational needs. Professional certification(s) aligned with relationship management, governance, or project leadership, such as: BRMP® or CBRM® (Business Relationship Management Professional) ITIL® Foundation or higher Prosci® or other change management certification PMP®, CAPM®, or PgMP® Demonstrated experience coaching campus or organizational leaders in articulating strategic technology needs, aligning priorities, and planning capability roadmaps. Experience in IT procurement processes, purchasing governance, contract review, or technology intake and evaluation. Skill in organizational change management, including end-user engagement, communications planning, and adoption support.

Knowledge/Skills/Abilities  | Knowledge of IT procurement processes, vendor evaluation, contract considerations, and technology acquisition lifecycle. Understanding of higher education operations, including academic, administrative, research, and compliance environments. Familiarity with information security, data privacy, accessibility (e.g., WCAG/Section 508), and risk assessment requirements related to IT systems. Relationship-building and collaboration skills to engage faculty, staff, researchers, executives, and IT professionals across a distributed campus environment. Strategic thinking and planning skills to help partners articulate needs, identify opportunities, and develop multi-year roadmaps. Communication skills—written, verbal, and presentation—to convey complex topics clearly to diverse audiences. Process improvement skills, including workflow analysis and designing enhancements for efficiency and transparency. Change management skills, including stakeholder engagement and supporting adoption of new technologies or processes. Ability to work independently and collaboratively, managing multiple relationships and priorities simultaneously. Ability to maintain confidentiality and handle sensitive information with professionalism. 

 Job Duties 

Job Duty  | Technology Purchasing Support Guide customers through the IT Purchasing Portal by helping them think through IT needs early in the process, use the interactive workflow, and understand required or recommended next steps. Help customers prepare strong, complete, and well-planned requisitions by advising them on required documentation, recommended information, and decision pathways. Connect customers with college/department IT experts or SMEs identified in the Discovery Phase (IT Directors, Business Managers) to support early consultation, ensuring requests are properly scoped, aligned with existing IT solutions, and optimized before reaching Purchasing. Provide clear, ongoing communication around process visibility—including timeline expectations, routing stages, and where a request sits in the workflow—to reduce frustration and improve transparency before a request reaches the procurement office.
Essential Function  | Yes
Percentage of Time  | 25Job Duty  | Relationship & Engagement Management Serve as the strategic interface between the Division of IT and USC System academic and administrative units to stimulate, surface, and shape technology demand, ensuring that the potential business value of IT services, solutions, and capabilities is captured, realized, optimized, and recognized. Build and maintain value-adding, strategic partnerships by developing deep knowledge of each unit’s goals, operations, and challenges, and by fostering positive relationships both horizontally and vertically across the organization. Support business value realization through consultation, value planning, business case development, financial awareness, expectation management, and identification of opportunities for IT to add value. Ensure effective communication and progress on unit-related IT initiatives, including escalation management, risk avoidance, and consistent updates. Educate campus partners about IT processes, roles, and capabilities, and establish clear communication channels across business functions. Measure, document, and communicate business value delivered to partner units on a periodic basis.
Essential Function  | Yes
Percentage of Time  | 25Job Duty  | Strategic Alignment & Standardization Partner with system units to ensure technology solutions align with university-wide IT standards, security policies, long-term strategic priorities, and emerging institutional needs. Collaborate with system leaders articulate technology, people, and capability needs that will advance academic, administrative, and research performance. Partner with leadership to develop and maintain multi-year business capability roadmaps, integrating unit-level goals, enterprise IT strategies, digital transformation priorities, and long-range plans. Think strategically to pinpoint opportunities for AI or technology-enabled improvement, assess readiness and adoption potential, measure progress, and support future roadmap development. Partner with business leadership to plan and evaluate new joint initiatives, assess how proposals align with institutional priorities, and determine fit within roadmaps and budget cycles. Advocate for USC System strategic plans to ensure IT planning across the university is aligned, informed, and forward looking.
Essential Function  | Yes
Percentage of Time  | 25Job Duty  | Procurement Coordination & Process Improvement Collaborate with IT governance groups, procurement offices, security teams, accessibility specialists, legal counsel, and contracting experts to streamline approvals and reduce duplication of effort. Partner with the Project Management Office to ensure a healthy, well-managed portfolio of initiatives, especially those involving complex purchasing, implementation, or cross-unit coordination. Evaluate joint initiatives for alignment with institutional strategy, identifying opportunities for convergence, shared enterprise solutions, and measurable benefits. Support organizational change management to ensure smooth adoption of technology-related procurement and implementation initiatives, enabling successful transformation across units. *Correlate business value and organizational priorities to purchasing decisions, planning activities, and goal-setting to ensure investments are tied to outcomes that matter. Identify recurring procurement bottlenecks or customer pain points and recommend process redesigns, workflow enhancements, or improvements to the IT Purchasing Portal. Utilize purchasing and planning data to generate insights, track trends, identify gaps, and support evidence-based decision-making across the institution.
Essential Function  | Yes
Percentage of Time  | 20Job Duty  | Other Duties as Assigned
Other duties as assigned, including but not restricted to completing designated projects originating through internal resource planning and demand processes.
Essential Function  | Yes
Percentage of Time  | 5

 Position Attributes 
Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.

Safety Sensitive or Security Sensitive  | No
Hazardous weather category  | Non-Essential

 Posting Detail Information 

Number of Vacancies  | 1
Desired Start Date  | 07/02/2026
Job Open Date  | 05/06/2026
Job Close Date  | 06/20/2026
Open Until Filled  | No
Special Instructions to Applicant  | Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.We are only accepting applications submitted by June 20, 2026.The University of South Carolina offers a valuable benefits package including but not limited to:

Health and Life Insurance Retirement Programs Paid Tuition Dependent Scholarships Annual Leave Sick Leave 13 Paid Holidays (including an extended December holiday) Paid Parental Leave Professional Development Opportunities
Click here to learn more about why you should work at USC.
Quicklink for Posting  | https://uscjobs.sc.edu/postings/205041
EEO Statement  | The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.

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