Technology Support Analyst

🇺🇸 Chapel Hill, NC 🕑 Full-Time 💰 $64K - $74K 💻 Information Technology 🗓️ March 10th, 2026

Edtech.com's Summary

University of North Carolina at Chapel Hill is hiring a Technology Support Analyst. This role delivers technical support and training to School of Medicine faculty, staff, and students, resolving hardware, software, operating system, and network issues. The analyst also serves as an escalation contact, collaborates with IT teams, identifies technical trends, and participates in technical projects to support the university's goals.

Highlights

Provide technical support and training for a variety of hardware, software, operating systems, and networks to School of Medicine personnel.
Serve as an escalation point for technicians and collaborate with internal and external IT support groups.
Identify technical trends and participate in technical projects.
Required education ranges from an Associate’s degree with experience to a Bachelor’s degree in computer-related fields; journey level positions require additional experience.
Experience preferred with enterprise ticketing systems, reporting software, collaborative communication tools, and specialized research equipment.
Familiarity with Microsoft Office, Exchange, Windows, Apple products, and mobile device management is expected.
Valid driver's license and certifications in Microsoft Office and Windows desktop are advantageous.
Full-time permanent position with a salary range of $63,865 to $74,000.
Support UNC School of Medicine’s mission to improve health through patient care, education, and research.
Work schedule is Monday through Friday, 8am to 5pm.