Technology Support Analyst

🇺🇸 Raleigh, NC

🕑 Full-Time

💰 $55K - $61K

💻 Information Technology

🗓️ September 10th, 2025

K-12

Edtech.com's Summary

NC State University is hiring a Technology Support Analyst to provide technical consultation, support, and training to end-users of computer and technology-based systems. The role involves supporting hardware, applications, operating systems, and networking while interacting effectively with diverse clients and using various technical resources.

Highlights

Provide technical support and consultation for hardware, software, operating systems, and networking.
Support system integration and network analysis activities, but generally not involved in application development.
Strong communication skills required to interact with a broad range of end-users and clients.
Associate’s or Bachelor’s degree in Computer Science, IT, or related field with at least one year of relevant experience required.
Knowledge in Microsoft Active Directory is essential; familiarity with SCCM and PXE imaging preferred.
Routine support includes troubleshooting hardware/software issues and documenting solutions clearly.
Salary range anticipated between $55,123 and $60,635 with a broader band of $35,406 to $95,992 based on experience.
Position is for the Urban Affairs & Community Services department, supporting educational and governmental agencies.
Requires ability to work independently, develop own work schedules, and perform tasks with minimal supervision.
Position is a 12-month recurring, time-limited appointment of 6 months, with some travel and occasional nights/weekends.