Technology Support Analyst

🇺🇸 Hybrid - Chapel Hill, NC 🕑 Full-Time 💰 $50K - $52K 💻 Information Technology 🗓️ July 22nd, 2026

Edtech.com's Summary

University of North Carolina at Chapel Hill is hiring a Technology Support Analyst. The role involves providing Tier 1 intermediate technical support to faculty, staff, and students for various applications and IT services, diagnosing and resolving technical issues via multiple support channels including phone, email, chat, and walk-up service in collaboration with the Service Desk team.

Highlights

Provide Tier 1 technical support for Lenovo/Mac CCI hardware, Microsoft Windows, Mac OS, M365, VPN, DUO, MFA, email clients, internet browsers, networking, and campus IT services.
Deliver support via phone, web, email, chat, and walk-up settings, with a focus either on phones/chat or walk-in support as a primary team.
Collaborate with Service Desk colleagues to diagnose and resolve intermediate technical problems.
Required to have an Associate’s degree with one year experience or a Bachelor’s degree with one year experience in a related IT field; additional experience needed for journey and advanced levels.
Preferred experience includes telephone technical support, customer relationship tracking systems like TDX, service desk experience, academic environment, and Windows/Mac OS support.
Full-time permanent position with a work schedule of Monday to Friday, 8 am to 5 pm, with occasional overtime and weekend work.
Salary range is $49,611 to $51,500 annually.
Position is within ITS Customer Experience & Engagement department focused on providing reliable IT support and services across campus.
The position may allow a hybrid work arrangement consistent with policy, requiring residence within reasonable commuting distance.
Physical requirement includes extended periods of sitting or standing for phone-based technical support.