Technology Support Analyst

🇺🇸 Charlotte, NC 🕑 Full-Time 💰 $49K - $68K 💻 Information Technology 🗓️ August 10th, 2026

Edtech.com's Summary

UNC Charlotte is hiring a Technology Support Analyst. The role involves providing technical support for software and hardware used within Auxiliary Services, including implementing, maintaining, and troubleshooting systems such as Illumia Cloud Point of Sale, Transact System Enterprise, Entrust InstantID, and Papercut, as well as supporting ID card production hardware and POS equipment.

Highlights

Provide technical support for Auxiliary Services software and hardware.
Implement, maintain, and troubleshoot systems like Illumia Cloud Point of Sale, Transact System Enterprise, Entrust InstantID, and Papercut.
Handle setup, maintenance, and troubleshooting for remote ID card stations, printers, POS equipment, and peripherals.
Provide limited desktop support for computer workstations.
Experience or training with campus card technology (card printers, access control, identity management software) preferred.
Familiarity with desktop support and deployment is desirable.
Experience with enterprise-level print management solutions is preferred.
Minimum qualifications include an associate's degree in related IT fields plus experience, or a bachelor's degree with relevant experience; journey level requires additional experience.
Salary range: $49,125 - $67,547, with an anticipated hiring range of $49,125 - $61,406.
Department: Business Services within Business Affairs division, supporting 49er Card Services unit.