Technology Support Specialist

🇺🇸 Hybrid - Chapel Hill, NC 🕑 Full-Time 💰 $72K - $76K 💻 Information Technology 🗓️ April 24th, 2026

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Edtech.com's Summary

University of North Carolina at Chapel Hill is hiring a Technology Support Specialist. The role involves providing Tier 2 advanced technical support to students, faculty, and staff through various communication channels, managing incident and request fulfillment processes, and collaborating with specialized Help Desks across departments. The specialist will also support Tier-1 teams and assist with advanced issues, often leading support in areas like Microsoft 365, Zoom, Adobe, Wordpress, and Knowledge Management.

Highlights

Provide Tier 2 technical support for UNC-Chapel Hill community via phone, web, chat, and walk-up.

Manage incident logging, request fulfillment, and escalate unresolved issues appropriately.

Support Tier-1 service desk staff and assist Tier-3 and departmental support teams with advanced technical and non-technical problems.

Lead support efforts in one or more specialized areas such as Microsoft 365, Zoom, Adobe, Wordpress, and Knowledge Management.

Required education: Associate's degree with 2 years related IT experience, or Bachelor's degree with 1-3 years related experience, depending on the degree and level.

Preferred experience includes writing knowledge management articles, Microsoft 365 and Zoom support, learning management system support, and customer service via phone/chat/in-person.