Technology Support Specialist

🇺🇸 Hybrid - Raleigh, NC 🕑 Full-Time 💰 $70K - $80K 💻 Information Technology 🗓️ May 5th, 2026

ITSM Rive

Edtech.com's Summary

NC State University is hiring a Technology Support Specialist. The role involves delivering advanced Tier 2 technical support across Mac, Windows, and Linux environments, supporting desktop systems, scientific instruments, networking, and centralized management platforms. The specialist will also design secure, scalable IT solutions, participate in projects, and provide training and mentorship within the College of Sciences.

Highlights

Provide Tier 2 advanced technical support for Mac, Windows, and Linux systems.

Install, upgrade, and optimize desktop hardware, software, applications, and laboratory equipment.

Support integration with scientific and research instruments; administer tools like JAMF, Active Directory, and Puppet.

Troubleshoot wired and wireless networking; participate in network planning and enforce security best practices.

Consult with faculty, staff, and students to design technology solutions and evaluate emerging technologies.

Lead and contribute to IT projects and coordinate multi-party technical issue resolution with vendors and administrators.

Use ITSM systems for incident management; provide training and mentorship to staff and students.

Offer responsive IT service and participate in on-call rotation as needed.

Minimum qualifications include an associate's or bachelor's degree in Computer Science, IT, or related field, plus relevant experience; valid NC driver’s license required.

Preferred qualifications include certifications like A+, Security+, Network+, experience with SCCM/JAMF packaging, scripting skills, and familiarity with scientific instrument computing environments.