Edtech.com's Summary

California State University - Fullerton is hiring a Technology Support Specialist I to provide entry-level technical support for TitanHEALTH and Counseling and Psychological Services (CAPS). The role covers hardware and software troubleshooting, computer deployment and maintenance, and desktop systems, all aimed at keeping clinical and administrative technology operating securely. Reporting runs through the Division of Information Technology, with day-to-day direction from TitanHEALTH.

Highlights

Set up, configure, and deploy laptops and other devices for clinical and administrative use, tracking technology assets.
Troubleshoot Windows and Mac environments and support systems such as Point N Click and Clinisys.
Monitor the help desk ticketing system and log, track, and follow up on phone and web-based support requests.
Keep workstations, exam rooms, pharmacy, lab, x-ray, and conference spaces properly configured and operational.
Train users and give 1:1 support, and help coordinate IT student assistants when the Systems Administrator is out.
Equivalent to a bachelor's degree in a related field, with relevant experience substitutable year-for-year for education.
Hold a valid California driver's license.
Hiring range not expected to exceed $4,595 to $4,974 per month.
Benefits include health plans with prescription coverage, dental, vision, life and disability insurance, CalPERS retirement, tuition waiver, FlexCash, employee assistance programs, and 15 paid holidays.
Temporary appointment ending on or before June 30, 2027, Monday through Friday 8:00 AM to 5:00 PM.

Technology Support Specialist I Full Description

Classification

Technology Support Specialist I

Salary Range

Classification Range $4,595 - $6,694 per month. Hiring range depending on qualifications, not anticipated to exceed $4,595 - $4,974 per month.

Work Schedule

Monday - Friday, 8:00 AM - 5:00 PM. This is a temporary position to end on or before June 30, 2027, with a possibility of renewal on an annual basis if funds and/or program needs exist.

Why CSUF

California State University, Fullerton (Cal State Fullerton) is a leading public university committed to student success, academic excellence, and inclusive excellence. The university fosters a collaborative environment that supports teaching, research, and service while promoting innovation and professional growth. Cal State Fullerton is both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution, and a recipient of the Seal of Excelencia (2021 and 2024) from Excelencia in Education.

Department

The Division of Information Technology (IT) strives to be a strategic, innovative, and best-in-class IT organization that provides a leading-edge technology environment for students, faculty, and staff to advance the University’s mission, vision, and goals. The IT-Student Technology Services team is seeking a Technology Support Specialist I with a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.

Duties and Responsibilities

Centrally managed by the Division of Information Technology and locally directed by the department of TitanHEALTH, the Technology Support Specialist I (TSS I) provides entry-level technical support for hardware and software, computer deployment and maintenance, desktop systems, and related technology services for TitanHEALTH and Counseling and Psychological Services (CAPS). The TSS I assists TitanHEALTH/CAPS staff with troubleshooting, system setup, equipment installation, and basic technical support to ensure the effective operation of TitanHEALTH and CAPS technology resources and data security.

The TSS I provides support for systems and applications including Point N Click (PNC), Clinisys, Windows, and Mac environments; monitors the help desk ticketing system and responds to entry-level support requests; supports IT-supported software, cloud-based applications, and services; and ensures workstations, exam rooms, pharmacy/lab/x-ray, conference rooms, and other spaces in TitanHEALTH and CAPS are properly configured and operational. The role tests and evaluates new technologies for alignment with operational and security needs, runs and creates reports from operational applications, provides practical solutions to user technical issues, and delivers training and 1:1 user support with technical equipment.

The TSS I configures laptops and other technology devices for clinical and administrative use and maintains accurate tracking of technology assets; responds to phone and web-based IT requests and logs and tracks support tickets; delivers and installs technology hardware, software, and security features; and, in the absence of the Systems Administrator, assists with coordinating IT student assistants, including task delegation, consultation, and feedback on student work. The role provides timely communication regarding IT and systems challenges impacting healthcare and mental health services or data security to the supervisor and onsite manager. Other duties as assigned.

Essential Qualifications

Equivalent to a bachelor’s degree in a related field, with relevant education and/or experience substitutable for the required education on a year-for-year basis. Under direct supervision, the role performs entry-level professional technology support duties, provides customer service and support to campus users, troubleshoots problems, and performs basic technology updates and tasks following defined procedures. Requires general knowledge of information technology systems, applications, and networks; general knowledge of hardware and software troubleshooting; organizational and time management skills; attention to detail and accuracy; analytical skills; and communication and interpersonal skills to work with students, faculty, and staff. Requires the ability to maintain confidentiality and handle sensitive information, work independently and as part of a team, and build relationships with diverse stakeholders.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, or if the candidate knowingly withheld or falsified information.

License/Certifications

A valid California driver’s license.

Benefits at a Glance

An array of health plans that include prescription drug coverage; dental and vision coverage; income protection benefits including life insurance and disability; retirement plan through CalPERS; tuition waiver for employees and dependents if eligible; FlexCash (in lieu of health and dental); Employee Assistance Programs; and 15 paid holidays.

Additional Information

California State University, Fullerton is committed to fostering an environment where students, staff, administrators, and faculty thrive, and is an equal opportunity employer that prohibits discrimination based on race, sex, color, ethnicity, national origin, or any other protected status. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. The person holding this position is considered a general mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with CSU Executive Order 1083. Applicants will be required to disclose whether they have received a final administrative or judicial decision determining that they committed sexual harassment within the last seven years, only after a determination is made that they meet the minimum qualifications, and before an offer of employment is extended; finalists must also sign a release authorizing the CSU to obtain information from current and former employers concerning any substantiated allegations of misconduct.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool. Staff applicants are not eligible to work concurrently in a staff position and an Academic Student position. Regular attendance is considered an essential job function. Applicants may be required to complete job-related performance test(s) as part of the selection process. California State University, Fullerton is not currently sponsoring any new H-1B petitions for staff, management, or faculty positions.

Hiring Preference

On-Campus CSUEU Employees.

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Technology Support Specialist I

Edtech.com's Summary

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