The University of Texas Rio Grande Valley
TECHNOLOGY SUPPORT SPECIALIST II
🇺🇸 Edinburg, TX
🕑 Full-Time
💰 TBD
💻 Information Technology
🗓️ October 14th, 2025
Edtech.com's Summary
The University of Texas Rio Grande Valley is hiring a Technology Support Specialist II. This role involves advising and providing advanced consultation to computer users of varying skill levels, delivering complex hardware and software support, installing and maintaining computer networks, and training faculty, staff, and students on effective computer resource usage.
Highlights
- Consults with users and resolves complex computer-related problems.
- Provides routine and advanced hardware and software support.
- Installs, maintains, and repairs computer hardware, software, and networks.
- Prepares training materials and conducts training sessions for diverse campus users.
- Researches and recommends computer products and services to support planning and purchases.
- May supervise junior specialists, clerical staff, or work-study employees.
- Requires a Bachelor’s Degree in Computer Science, Computer Information Systems, or related field; or equivalent education and experience.
- Requires at least one year experience in a computer-related field or equivalent educational and experiential combinations.
- Uses standard office equipment, computer hardware, software applications, and has knowledge of networking systems and third-party applications.
- Employment is full-time, non-exempt, with salary commensurate with experience.
TECHNOLOGY SUPPORT SPECIALIST II Full Description
Office Location
The University of Texas Rio Grande Valley
1201 W. University Drive
Human Resources
MASS Building 2nd Floor
Edinburg, TX 78539
The University of Texas Rio Grande Valley
1201 W. University Drive
Human Resources
MASS Building 2nd Floor
Edinburg, TX 78539
Edinburg: (956)665-2451
Brownsville: (956) 882-8205
Office hours:
Monday-Friday
8:00a.m. - 5:00p.m.
Staff Recruitment: careers@utrgv.edu
School of Medicine Recruitment: SOMCareers@utrgv.edu
Graduate Assistantships: assistantships@utrgv.edu
Faculty Recruitment:
College of Engineering & Computer Science: cecs@utrgv.edu
College of Engineering & Computer Science: cecs@utrgv.edu
Robert C. Vackar College of Business & Entrepreneurship: cobe@utrgv.edu
College of Sciences Office of the Dean: cos@utrgv.edu
College of Education and P-16 Integration: cep@utrgv.edu
College of Fine Arts: cofa@utrgv.edu
College of Liberal Arts: liberalarts@utrgv.edu
Website: https://careers.utrgv.edu
TECHNOLOGY SUPPORT SPECIALIST II
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.
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Please see Special Instructions for more details.
Dear Applicant, Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following: *Date of Birth *Gender *Ethnicity/Race Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days. If you have any questions, please do not hesitate to contact us at (956) 665-2451 and/or careers@utrgv.edu.
Posting Details
Position Information
Posting Number | SRGV8588
Working Title | TECHNOLOGY SUPPORT SPECIALIST II
Number of Vacancies | 1
Location | Edinburg, Texas
Department | Infrastructure & Operations
FTE | 1.0
FLSA | Non-Exempt
Scope of Job | To advise and provide advanced consultation to computer users on various skill levels regarding the effective use of computer resources. Responsible for providing complex and advanced information to faculty, staff, students, and various other groups regarding computers and their usage.
Description of Duties | • Consults with users on the use of computers and provides solutions in resolving complex and advanced computer related problems.
• Provides routine and advanced level software and hardware support services and technical assistance services to all departments and other groups.
• Installs, maintains, repairs, and provides support for computer hardware and software.
• Performs and/or coordinates the analysis, development, and testing of systems and procedures.
• Performs service calls, either on-site or by telephone, on computers for problem solving and trouble shooting.
• Performs and/or coordinates the preparation of training literature and materials and the training or classroom lecture of staff, faculty, and/or students.
• Researches, reviews and recommends computer products, services and trends to support user short and long term planning and purchases.
• Provides responsible staff assistance to the assigned supervisor; prepares and presents staff reports and other necessary correspondence as required.
• Installs and maintains computer networks.
• Keeps up to date on new and developing technology.
• Performs other duties as assigned.
Supervision Received | General supervision from assigned supervisor.
Supervision Given | May supervise Computer User Services Specialist I, clerical, direct wage or work study employees.
Required Education | Bachelor’s Degree in Computer Science, Computer Information Systems, or a related field or a combination of education and experience as stated below.
Preferred Education | N/A
Licenses/Certifications | None.
Required Experience
• One (1) year of experience in a computer related field; or
• Associate’s Degree in a computer related field and a minimum of three (3) years of experience with computers and networks common to the University; or
• Equivalent work experience in performing the stated duties may be substituted on a 1-on-1 basis.
Preferred Experience | N/A
Equipment | Use of standard office equipment, use of computer hardware, software and applications.
Preferred: Knowledge of various third party applications and computer networking systems, their components, functions and capabilities.
Working Conditions | Needs to be able to successfully perform all required duties. Indoor office environment.
Other | Must be able to move between buildings to perform on site service. Works with electronic equipment, necessitating normal caution and safety procedures. Must be able to stoop, bend, reach, climb ladders and stairs to install and maintain equipment and cables.
Physical Capabilities | N/A
Employment Category | Full-Time
Minimum Salary | Commensurate with Experience
Posted Salary | Commensurate with Experience
Position Available Date | 10/13/2025
Grant Funded Position | No
If Yes, Provide Grant Expiration Date |
Working Title | TECHNOLOGY SUPPORT SPECIALIST II
Number of Vacancies | 1
Location | Edinburg, Texas
Department | Infrastructure & Operations
FTE | 1.0
FLSA | Non-Exempt
Scope of Job | To advise and provide advanced consultation to computer users on various skill levels regarding the effective use of computer resources. Responsible for providing complex and advanced information to faculty, staff, students, and various other groups regarding computers and their usage.
Description of Duties | • Consults with users on the use of computers and provides solutions in resolving complex and advanced computer related problems.
• Provides routine and advanced level software and hardware support services and technical assistance services to all departments and other groups.
• Installs, maintains, repairs, and provides support for computer hardware and software.
• Performs and/or coordinates the analysis, development, and testing of systems and procedures.
• Performs service calls, either on-site or by telephone, on computers for problem solving and trouble shooting.
• Performs and/or coordinates the preparation of training literature and materials and the training or classroom lecture of staff, faculty, and/or students.
• Researches, reviews and recommends computer products, services and trends to support user short and long term planning and purchases.
• Provides responsible staff assistance to the assigned supervisor; prepares and presents staff reports and other necessary correspondence as required.
• Installs and maintains computer networks.
• Keeps up to date on new and developing technology.
• Performs other duties as assigned.
Supervision Received | General supervision from assigned supervisor.
Supervision Given | May supervise Computer User Services Specialist I, clerical, direct wage or work study employees.
Required Education | Bachelor’s Degree in Computer Science, Computer Information Systems, or a related field or a combination of education and experience as stated below.
Preferred Education | N/A
Licenses/Certifications | None.
Required Experience
• One (1) year of experience in a computer related field; or
• Associate’s Degree in a computer related field and a minimum of three (3) years of experience with computers and networks common to the University; or
• Equivalent work experience in performing the stated duties may be substituted on a 1-on-1 basis.
Preferred Experience | N/A
Equipment | Use of standard office equipment, use of computer hardware, software and applications.
Preferred: Knowledge of various third party applications and computer networking systems, their components, functions and capabilities.
Working Conditions | Needs to be able to successfully perform all required duties. Indoor office environment.
Other | Must be able to move between buildings to perform on site service. Works with electronic equipment, necessitating normal caution and safety procedures. Must be able to stoop, bend, reach, climb ladders and stairs to install and maintain equipment and cables.
Physical Capabilities | N/A
Employment Category | Full-Time
Minimum Salary | Commensurate with Experience
Posted Salary | Commensurate with Experience
Position Available Date | 10/13/2025
Grant Funded Position | No
If Yes, Provide Grant Expiration Date |
Posting Detail Information
EEO Statement | It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.
Special Instructions to Applicants | Dear Applicant, Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following: *Date of Birth *Gender *Ethnicity/Race Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days. If you have any questions, please do not hesitate to contact us at (956) 665-2451 and/or careers@utrgv.edu.
Additional Information | UTRGV is a distributed location institution and working location is subject to change based on need.
All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered.
Substitutions to the above requirements must have prior approval from the VP of HR & Talent Development .
Quick Link | https://careers.utrgv.edu/postings/48958
Posting Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Are you a current UTRGV employee?
- Yes
- No
- * Are you now, or previously, employed by The University of Texas System or any of its institutions?
- Yes - I currently am employed by the UT System or its institutions
- Yes - I have previously been employed by the UT System or its institutions
- No - I have never been employed by the UT System or its institutions
- * Please select your highest level of completed education.
- 6th grade education
- 10th grade education
- High School Diploma or GED
- Associates Degree, Technical, or Trade School Degree/Certification or 60 Hours of College Hours
- Bachelors Degree from an accredited university
- Masters Degree from an accredited university
- Ph. D. or other terminal degree from an accredited university
- None of the above
- * Please provide the field of study for your education:
(Open Ended Question) - * Please indicate the number of years of work experience you have directly related to the position in which you are applying for:
- Less than 1 year
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years
- 6 years
- 7 years
- 8 years
- 9 years
- 10 years
- Over 10 years
- * Do you meet the minimum requirements for this position?
- Yes
- No
Applicant Documents
Required Documents
- Resume
Optional Documents
- Cover Letter/Letter of Application
- Curriculum Vitae
- Unofficial Transcripts
- Reference Letter 1
- Reference Letter 2
- Reference Letter 3
- Certifications and Licenses
- Training Certificates
- Other Document
- List of 3 References
- Unofficial Transcripts 2
- Unofficial Transcripts 3
- Letter of Interest
- Unofficial Graduate Transcripts
- Additional Document
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