Edtech.com's Summary

University of Tennessee, Knoxville is hiring a Telecom Network Administrator, OIT Communications Service Center: UTK to run the telecom management system that tracks billing, infrastructure inventory, and public safety records for the university’s telephone services. The role sits in the OIT Communications Group, which handles campus network, audio visual, and telephony construction and activation, and it supports customer service staff, contract management, and monthly cost-recovery billing cycles.

Highlights

Administer the full set of tele-management system databases covering customer billing, infrastructure and project inventory, 911 and public safety, work orders, and service ticketing.
Lead patching and major version upgrades of the tele-management system.
Support move, add, and change orders, inventory adjustments, and billing functions, and help the OIT Business Office set up departmental accounts and bill for additional services.
Coordinate with the Metropolitan Planning Commission and Knox County Emergency Communications to assign UT building addresses and maintain them in the tele-management system and the Intrado 911 application.
Support Telephone Services customer service representatives and contract management, and run monthly billing cycles to recover costs.
Reconcile carrier invoices against contracts, rates, and inventory, investigate billing discrepancies, and report on spend, usage, and chargebacks.
Bachelor’s degree and three years of database management experience with complex tele-management systems, plus a strong background in large network operations and leadership in managing IT organizations.
Preferred: six years managing a complete tele-management system, subject-matter expertise in telecom billing and public safety, and experience in a large campus environment, ideally in education.
Hybrid role in Knoxville, Tennessee, with an anticipated hiring range of $88,000 to $102,000.

Telecom Network Administrator, OIT Communications Service Center: UTK Full Description

This position is responsible for ensuring the accurate administration, validation, and reporting of an organization’s telecommunications expenses and related service data. This role reconciles carrier invoices against contracts, rates, and inventory; investigates billing discrepancies; initiates disputes and tracks credits; and supports timely payment processing in coordination with finance and procurement. The coordinator maintains and audits telecom databases (e.g., circuit/line inventories, mobile device and plan records, cost center allocations, vendor profiles, and service histories), ensuring data integrity, consistent naming/assignment standards, and clear documentation for audits and renewals. They generate recurring and ad hoc reports on spend, usage, chargebacks, and trends; assist with budgeting and forecasting; support service moves/adds/changes by updating records and confirming effective dates; and collaborate with vendors and internal IT/telecom teams to improve cost controls, streamline workflows, and uphold compliance with organizational policies. Runs monthly billing cycles to recover costs.

RESPONSIBILITIES

Administers entire suite of databases related to the tele-management system including customer billing, Infrastructure inventory, project inventory, 911/Public Safety, work order and service ticketing.
Lead in upgrades to tele-management system including patching and major revisions.
Manages all aspects of the system to support Move, Add, Change orders, inventory adjustments, and billing functions. Support OIT Business Office for departmental setups and billings (new accounts, other accounts for billing additional services).
Coordinates with Metropolitan Planning Commission (MPC) and Knox County Emergency Communications (KCEC) in assigning UT’s building addresses and maintaining them in the TMS and Intrado 911 application.
Provides support to Telephone Services’ customer service representatives. Provides contract management support.

QUALIFICATIONS

Required Qualifications:

Education:

Bachelors Degree

Experience:

3 years of database management experience with complex Tele-management systems.
Demonstrates quality leadership in the management of IT organizations and a strong background in large multifaced network operations.

Knowledge, Skills, Abilities:

Ability to analyze and study business needs and provide solutions to support them.
Ability to specify, plan, and manage projects.
Ability to communicate effectively, orally and in writing, with a variety of users (administrative, academic, support personnel, etc.)
Ability to understand and clearly relate to other members of the organization, technical issues, software specifications, and general methods of network operations and security requirements.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to read, analyze, and interpret common scientific and technical journals, documents, etc.
Ability to work in a multi-ethnic and multi-cultural environment.

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Preferred Qualifications:

Experience:

6 years managing a complete telemangement system. Subject matter expert on telecom billing, infrastructure, public safety, reporting, work order processing, service work-flow and database management.

(Educational environment preferred)

Knowledge, Skills, & Abilities:

Experience in a large complex campus environment with communications systems that comprise a broad range of services including but not limited to, voice, wired and wireless networking, Audio visual, cellular, public safety systems and commercial broadcast television systems.

Work Location:

Knoxville, TN

Hybrid

Compensation and Benefits:

UT market range: MR 14

Anticipated hiring range: $88,000 to $102,000.00

Application Instructions:

To express interest, please submit an application with the noted below attachments. To be assured of full consideration, completed applications with all requested materials should be submitted on or before November 11, 2026.

Resume
Cover Letter

About The College/Department/Division:

The position will be in the OIT Communications Group. The group is responsible for IT construction on campus with an emphasis on Layer 1 construction, network, Audio Visual and telephony activation and management.

EEO/AA STATEMENT / NON-DISCRIMINATION STATEMENT

The University of Tennessee is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services. All qualified applicants will receive equal consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status.

Inquiries and charges of violation of Title VI (race, color, national origin), Title IX (sex), Section 504 (disability), ADA (disability), ADEA (age), sexual orientation, or veteran status should be directed to the (EEO). Requests for accommodation of a disability should be directed to the ADA Coordinator at the EEO office.

Let me find your next job.

Thanks - you're signed up.

Telecom Network Administrator, OIT Communications Service Center: UTK

Edtech.com's Summary

Telecom Network Administrator, OIT Communications Service Center: UTK Full Description

Programmer Analyst I

Service and Technology Delivery Lead

Systems Analyst

Migrations and Scheduling Analyst Associate

Linux Server Engineer Senior