Telecommunications Administrator

🇺🇸 Irvine, California 🕑 Full-Time 💰 $92K - $120K 💻 Information Technology 🗓️ November 7th, 2026

Networking

Edtech.com's Summary

University of California - Irvine is hiring a Telecommunications Administrator. The role sits on the telecommunications team within the campus Office of Information Technology, which provides telephone service and support to UC Irvine faculty, staff, and students. The administrator supports and maintains the campus phone, voicemail, call center, and 911 services, with a primary focus on driving the migration to Microsoft Teams Phone.

Highlights

Drive Microsoft Teams Phone migrations and support enterprise telecommunications modernization initiatives, the primary focus of the position.
Administer and maintain the campus Mitel PBX, Microsoft Teams Phone, the AWS Connect contact center platform, and analog gateway infrastructure, supporting VOIP, digital, softphone, and analog technologies.
Process telecommunications service requests and resolve complex technical issues in telephone, voicemail, ACD/call center, automated attendant, and 911 services, independently determining the right solution.
Provide technical leadership, project support, design consultation, and vendor coordination, and keep technical documentation, inventory records, and telecommunications billing accurate.
Bring hands-on experience with Microsoft Teams Phone (Direct Routing, Auto Attendants, Call Queues, Emergency Calling), SIP trunking, carrier services, and analog gateways, plus a working grasp of layer 2 and layer 3 networking.
Hold a bachelor's degree in a related area or equivalent experience, with 3-5 years of telecommunications experience and proficiency using AI tools such as Claude, ChatGPT, Gemini, and Copilot to analyze data and troubleshoot problems.
Preferred experience administering AWS Connect or the Mitel MX-One PBX, or supporting 10,000+ telephone lines in a large campus, healthcare, or enterprise environment.
Pay range of $92,394 to $120,000 per year, with participation in an on-call rotation for incidents outside business hours and a valid driver's license required.