Temporary Customer Service Representative

Edtech.com's Summary

Appalachian State University is hiring a Temporary Customer Service Representative. The role involves utilizing office technology, managing general office duties including document preparation, maintaining electronic files, handling correspondence, greeting visitors, and performing other administrative tasks assigned by the department.

Highlights

Manage office operations such as document preparation, electronic file updates, mail distribution, and visitor greeting.
Answer phone calls and emails maintaining professional phone etiquette.
Utilize office technology effectively to support administrative functions.
Work schedule is Monday through Friday, 8 AM to 5 PM with flexibility for 20-40 hours per week over 5 months per year.
Hiring range is $16.00 to $19.00 per hour.
Minimum qualifications include a high school diploma and experience in customer service or office administrative roles.
Preferred qualifications include a two to four-year degree in business finance or related field, and at least one year of professional experience; utility experience is a plus.
Position is within the New River Light and Power Co department.
No special licenses or certifications are required.
Physical demands are standard with no unusual conditions required for the role.

Temporary Customer Service Representative Full Description

Employment Opportunities

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Temporary Customer Service Representative Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.

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Posting Details

Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.

Request to Recruit

Working Title	Temporary Customer Service Representative
Location	Boone, NC
Position Number	N39020
Department	New River Light and Power Co - 170600

Position Summary Information

Minimum Qualifications	Graduation from high school. Experience in customer service and/or office environment with administrative responsibilities.
License/Certification Required
Essential Job Functions	This position requires the ability to utilize office technology and maintain a professional disposition, manage general office duties such as preparation of documents, updating and maintaining electronic files, distributing office mail, greeting visitors, making and answering calls (professional phone etiquette), responding to emails, and other administrative duties as assigned.
Preferred Qualifications	Completion of a two to four year degree program in business finance or other related field and at least one year of professional experience or equivalent combination of training and experience. Previous utility experience is a plus.
Work Schedule/Hours	Monday-Friday between the hours of 8am – 5pm. This work schedule is flexible and can be changed according to the candidate’s availability.
Number of Hours Per Week	20-40
Number of Months Per Year	5
Mandatory Staff	No
Physical Demands of Position	No unusual conditions. Employee must be physically able to perform the duties of the job.
Hiring Range	$16.00 - $19.00

Pay will be commensurate with applicant competencies, budget, equity and market considerations.

Posting Details Information

Posting Date	05/05/2026
Closing Date
Open Until Filled	Yes
Applicant Pool Preference	External (Post on the Web)
Special Instructions to Applicants
Quick Link	https://appstate.peopleadmin.com/postings/54068
Posting Number	201501080P

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

Resume

Optional Documents

Cover Letter / Letter of Interest

Why Work for AppState?

University of North Carolina System Employment
Careers with the State of North Carolina

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Original Job Description