Pearson
Test Center Manager - Chicago, IL
🇺🇸 Chicago, IL
🕑 Full-Time
💰 $20 per Hour
💻 Project Management
🗓️ November 10th, 2025
Edtech.com's Summary
Pearson is hiring a Test Center Manager to oversee daily operations at their Chicago, IL test center. This role combines test administration duties—including checking in examinees, monitoring exams, and maintaining testing security—with managerial responsibilities such as staffing, training, conflict resolution, and facility management.
Highlights
- Manage and supervise a team of Test Administrators at Pearson VUE’s Chicago test center.
- Perform Test Administrator tasks 60% of the time, including candidate check-in, ID verification, exam monitoring, and enforcing testing procedures.
- Handle site staffing, scheduling, training, retention, and conflict resolution.
- Serve as first contact for facility issues and coordinate with internal technical support to resolve problems.
- Starting pay is $20.20 per hour with benefits eligibility beginning on hire date.
- Benefits include medical, dental, vision, life insurance, disability coverage, paid time off, 401(k) with employer match, employee stock purchase, and tuition reimbursement.
- Must work 30-40 hours weekly with shifts possible Monday through Saturday between 7:00 am and 8:00 pm, including 2-4 Saturdays per month; occasional Sunday shifts may be required.
- Requires a high school diploma or equivalent; bachelor's degree or equivalent business experience preferred.
- Preferred experience includes one year of customer service and supervisory experience, team leading, training skills, and familiarity with testing environments.
- Proficiency with Microsoft Office, Windows applications, internet, and email; candidate must be able to perform physical tasks such as standing for extended periods, lifting up to 20 lbs, and operating a computer and telephone.
Test Center Manager - Chicago, IL Full Description
Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world's most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Center Manager to join our team based in Chicago, IL. This is at 111 E. Wacker Dr.
Starting pay is $20.20 per hour.
This position is benefits eligible effective on your hire date. For more information, you may visit https://pearsonbenefitsus.com/new-employees/.
- Medical, Dental, Vision, Life, Short-Term Disability and Voluntary Long-Term Disability benefits.
- Paid holidays, vacation, sick and personal days per the NCS Pearson policies.
- 401(k) Retirement Plan with employer match.
- Employee Stock Purchase Plan (bi-annual enrollment).
- Tuition Reimbursement.
- Company-paid life insurance and business travel insurance benefits.
Schedule Requirements
- Our ideal candidate demonstrates flexibility and teamwork.
- This position is benefit eligible.
- Ability to work 30- 40 hours per week with an expectation to work more hours as needed. Employees must be available to work various shifts between the hours of 7:00 am to 8:00 pm, various shifts as scheduled, any day Monday through Saturday.
- Ability to work approximately 2 - 4 Saturdays per month. Sunday shifts would be infrequent, but a possibility if the need arises.
- Available to address operational problems when not at test center.
Responsibilities
60% of daily tasks are Test Administrator responsibilities:
- Arrive on time for all scheduled shifts.
- Performs on-time site opening and closing procedures.
- Understands all testing procedures.
- Checks in examinees, verifies identification, and explains the exam process.
- Monitors examinees while testing.
- Maintains a secure testing environment.
- Communicates with internal technical support to investigate and fix technical issues.
- Strictly adheres to company policies using careful judgment.
- Responsible for maintaining a professional and clean testing center with light housekeeping duties.
- Other duties as assigned.
40% of daily tasks are Test Center Manager responsibilities:
The Test Center Manager is the onsite manager of a small team of Test Administrator employees.
- Site staffing/hiring/retention/conflict resolution/scheduling.
- Trains, develops, and coaches staff.
- First contact for facility issues.
- Ability to multi-task.
Qualifications
- Ability to see names clearly on ID cards and the computer screen.
- Minimum of one year customer service experience preferred.
- One year supervision experience in customer service preferred.
- High school diploma or equivalent is required.
- Bachelor's degree or equivalent business experience preferred.
- Team leading and training skills, and exposure to a testing environment are strongly preferred.
- Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction.
- Must be flexible in work hours and days.
- Ability to complete all tasks in a timely and efficient manner and handle a reasonable amount of stress.
- Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.
- Ability to operate a computer and telephone.
- Must be able to work in a quiet, focused environment and hear words spoken in soft voices.
- Ability to lift up to 20 lbs on occasion.
- Must have the ability to stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room.
- Must have the ability to sit for long periods of time.
- Must be able to bend, stoop, and lift from a stooped position.
- Must be able to see small details at a distance.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Test Center Operations
Job Family: LEARNING_&_CONTENT_DELIVERY
