Edtech.com's Summary

First Due is hiring a Trainer and Content Developer. This role involves delivering engaging online and in-person training to public safety agencies while developing comprehensive training content for First Due's software products, ensuring customers receive superior product education and support.

Highlights

Deliver online and in-person product training to public safety agencies
Develop training content including knowledge base articles, release notes, and training videos
Collaborate with customers to enhance their success with First Due’s products
Identify and address gaps in customer knowledge
Serve as a subject matter expert internally and externally
Require 5+ years of firefighting/EMS experience and technical experience with fire department software platforms
Strong written, verbal communication, interpersonal, and project management skills
Experience in adult learning environments and content creation
Bachelor’s or Associate’s Degree preferred
Salary is $70,000 annually; position requires frequent travel and is full-time remote

Trainer and Content Developer Full Description

First Due | Full time

Trainer and Content Developer

Remote Job | Posted on 11/25/2025

Job Information

Department Name
Client Success and Training
Full time
Industry
Technology
Salary
70000
Work Experience
5+ years
Remote Job

Job Description

This is a remote position.
This is a remote role. First Due is seeking a tech-savvy individual with firefighting/EMS experience to deliver highly engaging online and in-person product training to our expanding list of leading public safety agencies. As a First Due Trainer, you will also be responsible for developing training content. This includes planning, producing, writing, recording, and sharing training content covering First Due’s full suite of software products. Your goals will be to ensure the public safety agencies we work with receive superior product training and have access to a wide range of training content.

Your Role as Trainer & Content Developer Means:

Delivering exceptional customer service during all interactions with customers, both internal and external
Conducting online and in-person training
Collaborating with customers to maximize their success with First Due’s products
Considering the unique needs of each customer by delivering intellectually stimulating instruction
Identifying and mitigating gaps in customer knowledge
Nurturing long-term relationships with our customers
Creating knowledge base articles, release notes, training videos and other instructional content
Serving as a subject matter expert for internal and external customers
Influencing future lifetime value through higher product adoption, customer satisfaction, and overall engagement

Your Qualifications & Experience:

You are passionate about how technology can make crews and communities safer. You thrive when developing strong and lasting relationships and are motivated by delivering exceptional customer service. Your organizational skills enable you to stay on top of a rapidly growing community of clients and an ever-evolving product.

You Also Have:

+5 years of firefighting/EMS experience
Technical experience managing or implementing software platforms within your fire department
Demonstrated excellent written, verbal communication, and interpersonal skills
Experience in adult learning environments
Self-directed with strong organizational and time-management abilities
Ability to contribute and collaborate as a member of a remote-based team
Project management experience
Demonstrated strong leadership abilities
A detail- and accuracy-oriented work ethic, including ability to effectively document and resolve issues
Experience creating knowledge base articles, release notes, video-based training, and other instructional content
Ability to build positive and effective work relationships with customers, co-workers, vendors, and others
Ability to travel to deliver in-person customer training
A Bachelor's or Associate's Degree from an accredited college or university (preferred)

This role requires frequent travel.

Other Information:

We are flexible, experienced, motivated and understand what you want out of a career in early-stage tech. This is an opportunity to work for and connect with the leading Fire Departments and other public safety agencies in the United States. We are focused on your career growth and helping you expand into the types of work you're best at.

Locality Media, INC is an equal opportunity employer. We do not discriminate and will take appropriate measures to ensure against discrimination and/or harassment in employment, recruitment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, national origin, ancestry, age, religion or belief, political affiliation, mental, physical, or sensory disability, medical condition, genetic information, pregnancy, retaliation, military or veteran status, marital status, family or parental status, sexual orientation, gender identity or expression, sex, or any other status protected by the laws or regulations in the locations where we operate. We will provide reasonable accommodations for applicants or employees for medical or religious reasons. We are committed to providing an environment of respect, acceptance, inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

Original Job Description

First Due | Full time

Trainer and Content Developer

Remote Job | Posted on 11/25/2025

Job Information

Department Name
Client Success and Training
Full time
Industry
Technology
Salary
70000
Work Experience
5+ years
Remote Job

Job Description

Delivering exceptional customer service during all interactions with customers, both internal and external
Conducting online and in-person training
Collaborating with customers to maximize their success with First Due’s products
Considering the unique needs of each customer by delivering intellectually stimulating instruction
Identifying and mitigating gaps in customer knowledge
Nurturing long-term relationships with our customers
Creating knowledge base articles, release notes, training videos and other instructional content
Serving as a subject matter expert for internal and external customers
Influencing future lifetime value through higher product adoption, customer satisfaction, and overall engagement

Your Qualifications & Experience:

You Also Have:

+5 years of firefighting/EMS experience
Technical experience managing or implementing software platforms within your fire department
Demonstrated excellent written, verbal communication, and interpersonal skills
Experience in adult learning environments
Self-directed with strong organizational and time-management abilities
Ability to contribute and collaborate as a member of a remote-based team
Project management experience
Demonstrated strong leadership abilities
A detail- and accuracy-oriented work ethic, including ability to effectively document and resolve issues
Experience creating knowledge base articles, release notes, video-based training, and other instructional content
Ability to build positive and effective work relationships with customers, co-workers, vendors, and others
Ability to travel to deliver in-person customer training
A Bachelor's or Associate's Degree from an accredited college or university (preferred)

This role requires frequent travel.

Other Information:

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