CRIO
Training and Development Lead
Camtasia
LMS
SaaS
Edtech.com's Summary
CRIO is hiring a Training and Development Lead. This role involves designing and maintaining training materials, developing new hire and role-specific training courses, and collaborating with internal teams to enhance onboarding, product launches, and client support. The position focuses on improving both internal and client-facing resources to drive customer success and employee development.
Highlights
- Design and implement new hire and role-specific training programs.
- Create and update training materials including videos, manuals, and documentation.
- Support Customer Experience and Sales teams with effective product training resources.
- Proficiency with content management systems, Confluence, Articulate Rise, Camtasia, and LMS Administration preferred.
- Experience in instructional design, training, or documentation in health tech, clinical research, or SaaS industries required.
- Use AI tools to enhance instructional design and improve documentation workflows.
- Bachelor’s degree in Education, Business, or relevant discipline.
- Manage multiple projects and collaborate cross-functionally.
- Salary range between $80,000 and $100,000.
- Benefits include unlimited PTO, 401k match, fully covered vision, healthcare, dental, life insurance, professional development, and remote work flexibility.
Training and Development Lead Full Description
Training and Development Lead
G&A
G&A
Remote (United States)
CRIO is a leading provider of eSource solutions for clinical research. Our platform streamlines clinical data collection and management, ensuring protocol compliance and reducing errors. By eliminating paper binders and automating workflows, we help clinical trial sites and sponsors save time and money, improve data quality, and enhance patient safety. Our digital-first, site-centric approach supports virtual, hybrid, and traditional study structures, making clinical trials more efficient and effective.
Founded in 2015 by a clinical trial site owner seeking to improve his own business, today CRIO is the industry leader in site eSource with a fast-growing presence serving sponsors and CROs. CRIO is in use on 8,000+ protocols at more than 3,000 sites in 30+ countries. In fact, the strength of our site community drives our growth, which is why we place so much value on experience in the clinical trials industry.
About the role
We are seeking a detail-oriented and innovative professional to join our team in a hybrid role focused on developing, updating, and maintaining critical product resources and training materials. This role is instrumental in enhancing onboarding processes, supporting product launches, and ensuring internal teams have access to high-quality, up-to-date learning resources.
By creating impactful training materials and documentation, this individual will empower our Customer Experience teams (Support, Implementation, Customer Success, Site Enablement) and Sales teams to deliver exceptional service, drive client success, and support sales initiatives. Collaborating closely with HR and CX Leadership, this role will develop a structured, strategic approach to training that aligns with the evolving needs of our organization.
What you'll do
- Design and implement comprehensive new hire training courses tailored to various roles and responsibilities.
- Establish role-specific training programs to support employee growth and skill development.
- Familiarity with clinical research workflows and regulatory requirements is a plus.
- Continuously improve training materials, including all existing internal resources (videos, manuals, process documentation, etc.), to reflect the latest product developments and industry best practices.
- Develop and expand client-facing core product training modules for the Help Center to support client adoption and engagement.
- Drive continuous improvements to the Help Center documentation to optimize the performance and accuracy of our AI search functionality over time.
Qualifications
- Bachelor’s degree in a relevant field such as Education, Business, or a related discipline.
- Proven experience in instructional design, training, or documentation management within the health tech, clinical research, or SaaS industry.
- Proficiency in using content management systems, Confluence, and other knowledge-sharing tools.
- Experience in documentation internationalization and adaptation for multilingual or global audiences is a plus.
- Excellent project management skills, including the ability to manage multiple priorities and meet deadlines.
- Strong interpersonal and communication skills for cross-functional collaboration.
- Experience with Articulate Rise, Camtasia, and LMS Administration preferred. WordPress experience helpful, but not required.
- Hands-on experience using AI tools to support instructional design, including drafting course content, generating assessments, creating training videos, or building interactive learning experiences.
- Familiarity with applying AI to streamline documentation workflows and improve knowledge base searchability and accuracy.
Other Qualifications
- Passion for continuous learning and improving training methodologies.
- Ability to thrive in a fast-paced, dynamic environment with evolving priorities.
- Self-motivated, detail-oriented, and highly organized.
- Commitment to fostering a culture of knowledge-sharing and professional development within the organization.
Location & Travel:
This position is fully remote. You can work anywhere in the US with the expectation of being available based on EST time zone.
Willingness to travel to industry events and the CRIO annual conference.
Benefits & Perks:
- Work from anywhere
- Unlimited PTO
- 401k company match
- Healthcare
- Dental
- Vision (Company Paid 100%)
- Life insurance
- Professional development
- Work From Home Expense Reimbursement
Equal Employment Opportunity:
CRIO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, and business need without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other basis protected by federal, state, or local law.
Disability Accommodation Statement:
We are committed to providing reasonable accommodations to individuals with disabilities in the application and interview process. If you require accommodation to participate in the application process, please contact Human Resources to request assistance.
At CRIO, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.
Salary Range - $80,000 --- $100,000
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