Existing employer? Sign in
Abrigo
Training Consultant
Edtech.com's Summary
Abrigo is hiring a Training Consultant to train end users at community financial institutions on its Financial Crimes solutions. The role involves delivering virtual and onsite training, developing expertise in Abrigo's software, collaborating with product development based on client feedback, and enhancing client education materials.
Highlights
- Train users on Abrigo’s Financial Crimes software applications to support implementation and adoption.
- Deliver engaging training virtually, onsite, and in-person.
- Develop and maintain training materials and online learning content.
- Collaborate with Product Development to improve products using client feedback.
- Maintain operational records and lead client events sponsored by Abrigo.
- Required software proficiency achieved through a 30-60-90 day onboarding plan.
- Minimum 3 years training experience with complex software and 2 years banking experience, preferably in BSA/AML/CFT compliance or fraud.
- Strong presentation, facilitation, communication, and troubleshooting skills.
- Bachelor’s degree or equivalent experience and willingness to travel up to 20% domestically.
- Competitive salary, full health benefits with HSA option, flexible PTO, 401(k) plan with company match, and market competitive total rewards package.
Training Consultant Full Description
Training Consultant
Education United States Austin, Texas Raleigh, North Carolina
Description
We provide technology that community financial institutions use to manage risk and drive growth. Our solutions automate key processes – from anti-money laundering to fraud detection to CECL readiness to lending workflows – empowering our customers by addressing their Enterprise Risk Management needs.
We are seeking a Training Consultant, reporting to the Manager of Client Education. This role focuses on training end users at community financial institutions on Abrigo’s Financial Crimes solutions. The Consultant provides the final component of a successful software implementation by ensuring users can effectively and efficiently use the products they purchase. Training may be conducted virtually, onsite, or a combination of both. The position can be based in Raleigh, NC, Austin, TX, or remote.
What You’ll Do:
- Develop proficiency across all functional areas of Abrigo’s Financial Crimes applications to support customer learning requirements.
- Demonstrate software proficiency by completing established 30-60-90 day onboarding requirements.
- Deliver engaging training virtually, in-person and onsite across various solutions to support implementation and ongoing product adoption.
- Help clients understand how effective software usage supports their broader business needs.
- Collaborate with Product Development to maintain and enhance products based on client feedback.
- Improve internal processes to support a best-in-class client education program, including developing training materials and online learning content.
- Maintain records and operational systems in accordance with established processes.
- Lead Abrigo-sponsored client events.
What You’ll Need:
- 3+ years of experience training users on complex software products.
- 2+ years of banking experience, ideally in BSA/AML/CFT compliance and/or fraud.
- Strong presentation, training, and group facilitation skills, with experience using audience-engagement methods appropriate for diverse audiences.
- Demonstrate ability to work independently, manage competing priorities, and take ownership of responsibilities from start to finish, and adapt as customer timelines shift.
- Highly adaptable and open to change, with a commitment to serving customer needs effectively.
- Excellent communication and facilitation skills- both in-person and virtually.
- A client-first mindset with a proactive approach to problem-solving and relationship management.
- Ability to learn new software programs quickly.
- Strong troubleshooting, reasoning, and problem-solving skills.
- Bachelor’s degree in a relevant field or equivalent professional experience.
- Willingness to travel domestically up to 20% of the time.
What You’ll Get:
- Market competitive total rewards package
- To be part of the Heart & SOUL of a winning company with an inspiring mission
- The opportunity to Make Big Things Happen
- Competitive salary along with full health benefits with an HSA option
- Flexible PTO and bank holidays
- 401(k) plan and company match
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, age, genetic trait, sexual orientation, national origin, disability status, or any other characteristic protected by law. Abrigo is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] with the subject line accommodation.
Similar Jobs
Learning and Development Specialist (Consultant- Internal Level)
Penske Truck Leasing
🇺🇸 Reading, Pennsylvania
Director Learning & Organizational Development
Adolfson & Peterson Construction
🇺🇸 Bloomington, Minnesota
Digital Dentistry Technology Trainer (Per Diem)
Benco Dental
🇺🇸 Hybrid - Dallas, Texas
Training & Enablement Manager
MDaudit
🇺🇸 Remote - US
Training Manager
JETSET Pilates®
🇺🇸 Hybrid - Miami, Florida
