CyrusOne
Training Content Creator
LMS
Moodle
Edtech.com's Summary
CyrusOne is hiring a Training Content Creator to develop and deliver operational training and enablement strategies for customer support and operations staff at their data centers. The role involves creating and managing engaging training content, collaborating with various teams, and driving performance-based learning outcomes to enhance service quality.
Highlights
- Develop and own training content for e-learning and instructor-led programs to support operational staff.
- Collaborate across teams to ensure training aligns with new services and supports high-quality customer experience.
- Measure and report on training program success through metrics and KPIs.
- Continuously improve the learner experience and promote regional training standardization.
- Manage program delivery schedules and coordinate with leadership and stakeholders.
- Proficient in Microsoft Office Suite and e-learning authoring tools like Brainshark and Adobe Captivate, plus LMS software such as Workday and Moodle.
- Minimum 5 years of experience in training content development and 2 years in process improvement.
- Strong communication, teamwork, organizational, and problem-solving skills.
- High school diploma required; Bachelor’s degree preferred in related fields such as business, operations, or instructional design.
- Salary range: $105,000-$135,000.
Training Content Creator Full Description
Training Content Creator
Remote
Full time
The CyrusOne Training Team is looking for a passionate, innovative, results-oriented Training Program Content Creator to drive the operational training and enablement strategy at scale. We provide training products and learning solutions that enable our talented customer support and operations staff to deliver services at CyrusOne data centers.
As a Content Creator, you would impact the development and delivery of a successful and effective global training strategy. You will innovate on behalf of learners and organizational stakeholders, help define the outcomes and learning impact that we measure, and ensure site staff have the resources and knowledge to deliver in their role. You will do this by creating training content that team members want to adopt, share and improve.
As a member of the Operations Training team, you will work to deeply understand the learner’s experience. You will own the delivery mechanism (inputs, tools, adoption, inspection, outputs and continuous improvements) while allowing for site specific design variation. You will contribute to the design and build of the operations training roadmap, will work collaboratively with partner teams to set expectations and KPIs, and participate in goal setting across the organization by defining performance-based outcomes for learners.
The right candidate earns trust through outstanding performance, effective communication skills, and a strong record of delivering results timely and effectively. You should have experience creating training content for an operational/engineering organization or in a learning role, in large, multi-national, preferably a tech company. The ideal candidate has broad technical skills, site operations experience, and a deep analytical background.
Essential Functions:
As a Content Creator, you would impact the development and delivery of a successful and effective global training strategy. You will innovate on behalf of learners and organizational stakeholders, help define the outcomes and learning impact that we measure, and ensure site staff have the resources and knowledge to deliver in their role. You will do this by creating training content that team members want to adopt, share and improve.
As a member of the Operations Training team, you will work to deeply understand the learner’s experience. You will own the delivery mechanism (inputs, tools, adoption, inspection, outputs and continuous improvements) while allowing for site specific design variation. You will contribute to the design and build of the operations training roadmap, will work collaboratively with partner teams to set expectations and KPIs, and participate in goal setting across the organization by defining performance-based outcomes for learners.
The right candidate earns trust through outstanding performance, effective communication skills, and a strong record of delivering results timely and effectively. You should have experience creating training content for an operational/engineering organization or in a learning role, in large, multi-national, preferably a tech company. The ideal candidate has broad technical skills, site operations experience, and a deep analytical background.
Essential Functions:
- Bring your expertise, problem solving skills, and creativity to add value to our team.
- Unify distributed efforts and own the plan to deliver quality outcomes for our internal customers via e-learning and instructor-led training creation.
- Work across a variety of teams with various functions to ensure we continue providing best-in-class customer experience as new services and features are launched with training programs that enable high quality customer support.
- Achieve metrics and KPIs that measure success of strategic initiatives and programs and report on their progress.
- Improve the learner’s experience with our training and enablement offerings.
- Promote regional approaches where applicable.
- Attend program related meetings, coordinate with team leaders, and regularly report status to Training Team management.
- Work under tight program timelines.
Minimum Requirements:
- High School diploma required.
- Proven track record for cultivating strong relationships with internal stakeholders, vendors, or customers.
- Demonstrated understanding of training creation, practices, and procedures.
- Experience owning program strategy, end to end delivery, and communicating results to leadership.
Experience/Skills:
- 5+ years of training content development experience.
- 2+ years of driving process improvements experience.
- Experience using data and metrics to determine and drive improvements.
- Excellent communication skills, teamwork, organizational and problem-solving skills.
- Proficient with Microsoft Office Suite and e-learning authoring (Brainshark, Adobe Captivate, etc.) and learning management system (LMS) software (Workday, Moodle, etc.).
Education:
- High School diploma required.
- Preferred - Bachelor's degree in business, operations, human resources, adult education, organizational development, instructional design or related field.
Work environment:
- Fast paced environment.
- Remote work schedule
Salary Range: $105,000-$135,000
CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.
Similar Jobs
Purdue Global Instructional Designer, Senior (Remote)
Purdue University
🇺🇸 Remote - US
Director of Curriculum Solutions (Math Product Focus)
Modern Classrooms Project
🇺🇸 Remote - US
Director of Curriculum & Instruction (DCI)
Summit K12
🇺🇸 Remote - US
K12 Instructional Design Coach (Tech Coach)
Forward Edge
🇺🇸 Cincinnati, OH
Learning Specialist, Product & Sales
Crate and Barrel
🇺🇸 Northbrook, IL
