Training & Development Specialist

Remote Status: Remote

ATHENS POSITION DETAILS Position Title: | Training & Development Specialist
Department: | Human Resources
Reports To: | Training & Development Supervisor, Claims
FLSA Status: | Exempt

Job Grade: | 14 ATHENS ADMINISTRATORS
Explore the Athens Administrators difference: We have been dynamic, innovative leaders in claims administration since our founding in 1976. We foster an environment where employees not only thrive but consistently recognize Athens as a “Best Place to Work.” Immerse yourself in our engaging, supportive, and inclusive culture, offering opportunities for continuous professional growth. Join our nationwide family-owned company in Workers' Compensation, Property & Casualty, Program Business, and Managed Care. Embrace a change and come make an impact with the Athens Administrators family today!

POSITION SUMMARY
Athens Administrators has an immediate need for a full-time Training and Development Specialist to support all Athens employees and offices. Athens’ offices are open for business Monday-Friday from 7:30 a.m. to 5:30 p.m. local time. The schedule for this position is Monday-Friday at 37.5 hours a week, with flex schedule availability. Employees who live less than 26 miles from the Concord, CA, Orange, CA, San Antonio, TX, or Lake Mary, FL offices are required to work once a week in the office. The remaining days can be worked remotely if technical requirements are met, and the employee resides in a state Athens operates in (includes AZ, CA, FL, ID, IL, MA, NJ, NV, NC, OR, VA, and TX) with remote availability to operate on Pacific Standard Time zone. The Training & Development Specialist is responsible for designing, facilitating, and continuously improving learning programs that support both claims excellence and company-wide capability building. They will perform a variety of training functions and related tasks that will provide Athens employees the information, tools, soft and technical skills, and leadership fundamentals needed to be successful in our fast-paced environment and meet the dynamic demands of the industry. Reporting to the Training & Development Supervisor, they will be driving impactful changes, making a tangible contribution to our mission and future growth. This role is ideal for an experienced trainer who understands various learning styles, can translate complex concepts into engaging instruction, and brings credibility as a facilitator in front of diverse audiences, from new hires to seasoned professionals and leaders.

PRIMARY RESPONSIBILITIES
Our new hire should have the skills, ability, and judgment to perform the following essential job duties and responsibilities with or without reasonable accommodation. Additional duties may be assigned:

Primary ResponsibilitiesInstructional Design and e-Learning Content Development
Partner closely with Athens leadership or their liaisons to thoroughly understand critical training needs and develop targeted curriculum that enhances organizational and claims-handling effectiveness.Deliver professional development programs such as:Communication & interpersonal effectivenessTime management & prioritizationEmotional intelligenceChange management and adaptabilityCustomer service & professionalismFeedback, coaching, and accountability fundamentalsSupport organizational initiatives by partnering with leadership by reinforcing key messages, building employee capability, reinforce company culture, values, and leadership expectations.Facilitate instructor-led sessions, workshops, and blended learning experiences.Serve as a key advisor and subject matter expert to internal stakeholders, guiding best practices in training development, tools, and methodologies that address evolving needs.Design and implement innovative, interactive e-learning and blended learning solutions tailored to diverse learning preferences and strategic objectives.Apply instructional design models and adult learning principles to drive maximum knowledge retention and practical application.Collaborate with subject matter experts to conduct comprehensive training needs assessments, ensuring program relevance and effectiveness.Leverage advanced training methods and authoring tools (e.g., Articulate Storyline, Camtasia, Canva) to create multimedia-rich content that resonates with learners and enhances engagement.Lead the evaluation, selection, and ongoing management of external training vendors and consultants. Ensure they are aligned with organizational priorities and practices to ensure delivery of high-quality training.Develop, design, and maintain essential training resources, in collaboration with cross-functional teams, including:Comprehensive training modulesStrategic job aids and quick reference guidesTargeted quizzes and assessmentsInstructional walkthroughsDetailed instructor guides, participant workbooks, presentations, micro-learning videos & resources, and realistic performance simulations

Training:New Hire Training and Onboarding
Conduct foundational onboarding sessions that equip new claims team members with a robust understanding of critical claims processes, technology (claims system, Zoom, LMS, SharePoint), and claims industry regulations, setting them up for immediate and lasting success.

Continuing Education Programs
Spearhead ongoing training initiatives to elevate the expertise of current team members, adapting to industry shifts and regulations in collaboration with Claims leadership.Coordinate webinars and training sessions with trusted vendors, keeping staff informed on regulatory updates and trends critical to their roles.

Specialized Claims Handling Skills Development
Deliver expert-level training on the full claims-handling lifecycle, from investigation techniques and coverage analysis to resolution strategies, empowering team members to deliver exceptional results.

System Training for Optimal Efficiency
Provide high-impact training on claims management software and technology tools, enabling the team to optimize workflows and drive operational excellence.

Performance Assessment and Skill Gap Resolution
Collaborate with auditors, supervisors, and executive leadership to assess team performance, identify skill gaps, and implement targeted training plans that foster continuous improvement.
Training Effectiveness Evaluation
Evaluate the impact and success of training programs through strategic use of evaluations, surveys, performance metrics, and direct feedback.Continuously refine and enhance training content based on real-time performance data, ensuring that programs remain relevant, effective, engaging, and impactful.
Training Documentation and Compliance
Manage the maintenance of precise, up-to-date training records, including attendance and completion metrics, ensuring compliance, and providing clear insights through the LMS or otherwise.
Cross-functional Collaboration for Tailored Solutions
Engage strategically with Claims, IT, Operations, and other departments to develop and deliver specialized training solutions that align with their unique needs and enhance overall performance, i.e., partnering on the Workers’ Compensation Trainee Program
Training Coordination and scheduling
Schedule training sessions, designing, and sending invitations and ensure attendanceHost WebinarsProvide materials to attendees

Learning Management System (LMS) Administrator
Manage the LMS with a focus on efficiency, including content management, user account maintenance, and system troubleshooting.Manage the implementation and maintenance of advanced features within the LMSEnsure seamless integration of LMS with other operational systemsEnsure data accuracy, maintain robust training records that support compliance and offer insights into engagement and effectiveness.Generate and analyze insightful reports that capture training metrics, team engagement, and opportunities for growth.Serve as a critical support resource for LMS users, providing technical assistance and ensuring a seamless learning experience.Assign courses to new hires and existing associates as needed and ensure completion.Communicate new course offerings

ESSENTIAL POSITION REQUIREMENTS
The requirements listed below are representative of the knowledge, skill, and/or ability required. While it does not encompass all job requirements, it is meant to give you a solid understanding of expectations. BA/BS in Training & Development, Education, Human Resources, Organizational Development, or a related field or equivalent experience required Masters or Graduate studies in Instructional Design preferredMinimum of 3-5 years of Training-related experienceInsurance/Claims/TPA experience required. Workers’ Compensation claims preferred handling experience.Advanced proficiency in Microsoft365, including PowerPoint, SharePoint, and e-authoring tools such as Articulate suite, Canva, Camtasia, and LMS experienceCertification(s) preferredAbility to quickly learn additional computer programsPrior CXP/SIMS and Zoom platform software experience a plusDemonstrated soft skills in communication, facilitation, and project managementThe drive and ability to act with urgency and understand the importance of meeting deadlines with regards to time-sensitive tasks is required and critical to the success of this roleAbility to effectively work individually or in a team environmentAbility to multi-task and handle multiple projects simultaneouslyMust demonstrate accuracy and thoroughness in work productSuperior verbal and written communication skills with strong attention to detailExcellent organizational skills and ability to multi-taskAbility to type quickly, accurately and for prolonged periodsReasoning ability, including problem-solving and analytical skills, i.e., proven ability to research and analyze facts, identify issues, and make appropriate recommendations and solutions for resolutionAbility to be trustworthy, dependable, and team-oriented for fellow employees and the organizationSeeks to include innovative strategies and methods to provide a high level of commitment to service and resultsAbility to demonstrate care and concern for fellow team members and clients in a professional and friendly mannerActs with integrity in difficult or challenging situations and is a trustworthy, dependable contributorAthens’ operations involve handling confidential, proprietary, and highly sensitive information, such as health records, client financials, and other personal data. Therefore, maintaining honesty and integrity is essential for all roles within the company.Availability for extended and long-distance, overnight travel, when required.

APPLY WITH US
We look forward to learning about YOU! If you believe in our core values of honesty and integrity, a commitment to service and results, and a caring family culture, we invite you to apply with us. Please submit your resume and application directly through our website at http://www.athensadmin.com/careers/job-openings  Feel free to include a cover letter if you’d like to share any other details.   All applications received are reviewed by our in-house Corporate Recruitment team. This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or represent specific duties of any one incumbent. The knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training. Athens Administrators is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.
THANK YOU!

We look forward to reviewing your information. We understand that applying for jobs may not be the most enjoyable task, so we genuinely appreciate the time you've dedicated. Don’t forget to check out our website at www.athensadmin.com as well as our LinkedIn, Glassdoor, and Facebook pages! Athens Administrators is dedicated to fair and equitable compensation for our employees that is both competitive and reflective of the market. The estimated rate of pay can vary depending on skills, knowledge, abilities, location, labor market trends, experience, education including applicable licenses & certifications, etc. Our ranges may be modified at any time. In addition, eligible employees may be considered annually for discretionary salary adjustments and/or incentive payments. We offer a variety of benefit plans including Medical, Vision, Dental, Life and AD&D, Long Term Care, Critical Care, Accidental, Hospital Indemnity, HSA & FSA options, 401k (and Roth), Company-Paid STD & LTD and more! Further information about our comprehensive benefits package may be found on our website at https://www.athensadmin.com/careers/why-work-here

Pay Range: $94,000 - $132,000 per year