Peet's Coffee
Training Lead
LMS
Storyline
Edtech.com's Summary
Peet's Coffee is hiring a Training Lead to design, develop, and evolve engaging training content for Retail Field employees including Baristas, Shift Leads, and Store Managers. The Training Lead creates blended learning experiences and broader training programs that support skill development, technology adoption, leadership growth, and compliance across the field.
Highlights
- Design and develop end-to-end curriculum and training programs for retail employees and franchise use.
- Create learning assets including workshops, eLearning, manuals, video content, and assessments.
- Maintain instructional design standards covering templates, accessibility, brand voice, and learner experience.
- Support cross-functional partnership and SME collaboration across R&D, Retail Field, Coffee, HR, and other departments.
- Integrate assessment and measurement tools to verify training completion and effectiveness.
- Require proficiency with authoring tools such as Articulate Rise/Storyline, LMS management (Workday Learning preferred), and video/asset production workflows.
- Five or more years of instructional design experience, preferably in multi-site retail, hospitality, or food service environments.
- Strong knowledge of adult learning principles, blended learning design, competency-based assessment, and project management skills.
- Experience leveraging learning technologies and emerging AI tools to enhance scalability and learner experience.
- Salary range from $90,000 to $110,000 annually with additional bonus eligibility.
Training Lead Full Description
Training Lead
Peet’s Corporate
Emeryville, California
Full time
Our purpose at Peet’s Coffee is the pursuit of better, better coffee, for people and the planet. Our ambition is to become the chosen brand for coffee lovers around the world, and we know earning that place means an uncompromising focus on quality, craft, and authenticity.
As part of Keurig Dr Pepper and JDE Peet’s, the world’s leading pureplay coffee company, Peet’s is growing as a global coffee brand anchored by a clear set of values that reflect who we are today and where we’re going. We Dare to Amaze, Own It, Make It Simple, and Win Together challenging ourselves every day to do better than the day before.
We've learned that the secret to great coffee is the people who make it, and we apply the same care in selecting and preparing our teams as we do when crafting the perfect cup.
Reporting to the Sr. Manager, Training and Development, the Training Lead drives the design, development, and ongoing evolution of engaging, effective training content for Retail Field employees, including Baristas, Shift Leads, and Store Managers. This role owns the creation of blended learning experiences such as workshops, eLearning, manuals, and reference tools, while ensuring content remains current, accessible, and aligned with business priorities. They also build and implement broader training programs that support skill development, technology adoption, leadership growth, and compliance across the field.
Salary
$90,000 – $110,000
$90,000 – $110,000
Location
Emeryville, CA – Hybrid, 3 days onsite
What You Will Do
In this role, you will be responsible for:
- Supporting end-to-end curriculum design for net-new and refreshed programs, including NMT, Origins, and the Franchise Training Package
- Turning operational priorities into learning assets, including instructor guides, learner materials, video, eLearning, and assessments
- Building and maintaining strong cross-functional partnership and SME management across R&D, Retail Field, RFS, Coffee, and HR
- Building assessment and measurement into every program, including clear definitions of training completion and verification
- Establishing and upholding instructional design standards across templates, accessibility, brand voice, and learner experience
- Adapting and packaging new and refreshed training content into a turn-key training program for franchise using new and existing training content
- Launching seasonal training programs to the field
Who You Are
The ideal candidate will have:
- 5+ years of instructional design, preferably in a multi-site retail, hospitality, or food service environment
- Strong command of adult learning principles, blended learning design, and competency-based assessment
- Hands-on proficiency with authoring tools (Articulate Rise/Storyline or equivalent), LMS Management (Workday Learning a plus), and video/asset production workflows
- Comfortable operating in ambiguity and translating high-level direction into structured, scalable training programs; strong project management skills
- Demonstrated experience building end-to-end programs and comprehensive training suites; portfolio of completed work a plus
- Excellent written and visual communication
- Strong cross-functional partnership and management with SMEs and key stakeholders
- Independent prioritization and excellent time management to work on multiple projects at once
- Experience integrating learning technologies and emerging AI tools into program design to improve speed, scalability, and learner experience
This description outlines the role’s essential functions but may evolve with business needs.
What We Offer:
We’re proud to offer a comprehensive package for full-time employees, including:
- Recharge Time – Paid vacation, holidays, and sick days.
- Health & Wellness – Medical, dental, and vision coverage.
- Future You – 401(k) plan with generous match program to help you save.
- Peace of Mind – Life insurance, disability, and options for HSAs and FSAs.
- Everyday Perks – Free coffee, fresh baked goods, and discounts.
- Growth & Support – Career development and an Employee Assistance Program when you need it.
The target annual base salary range for this position is $90k–$110k. The actual base salary offered will depend on a variety of factors, including the applicant’s qualifications, years of relevant experience, specific and unique skills, level of education, certifications or licenses, other legitimate non-discriminatory business factors, and the geographic location of the role. In addition to base pay, individuals in this position may also be eligible to earn bonuses.
Additional Information
At Peet’s, we believe in creating an inclusive workplace where everyone feels welcome. We are proud to be an Equal Opportunity Employer. We welcome qualified applicants of all backgrounds and do not discriminate based on race, color, creed, religion, gender, age, marital status, national origin, sexual orientation, gender identity, citizenship status, disability, genetic information, uniform service, veteran status, or any other category protected under federal, state, or local laws. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local ordinances.
At Peet’s, we believe in creating an inclusive workplace where everyone feels welcome. We are proud to be an Equal Opportunity Employer. We welcome qualified applicants of all backgrounds and do not discriminate based on race, color, creed, religion, gender, age, marital status, national origin, sexual orientation, gender identity, citizenship status, disability, genetic information, uniform service, veteran status, or any other category protected under federal, state, or local laws. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local ordinances.
Peet’s is also committed to providing reasonable accommodation to job applicants with disabilities throughout the hiring process. If you need assistance or accommodation, please contact employeerelations@peets.com.
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